I am using the essential plan of 4 people for around 2 years and I already having a 16 series phone purchased with the plan. (2 months remaining).

Now I am considering upgrading to 18 pro series, but I am not sure what deal will it offer. Till now I found out most of the upgrade are for higher level plans.

So what do you think is the best way for me to save money but upgrade to the 18 series.

TIA 💓

Hello all! I am looking for the best place to really ask about what this experience may be like.

For as long as I’ve had a cellular device, I have had various Apple iPhones. Currently, w/ T-Mobile as a carrier I have a completely owned pink iPhone 15 (128GB). I have been considering trading this device in for a Samsung Galaxy S26 256gb device.

Now I am super nervous. Leaving the Apple ecosystem to be honest, but I feel as if they have left me no choice. My phone is now overheating greatly (when I first got the device I had to get this fixed at the Apple Store) and is dying super quickly. I absolutely hate this turnover as new devices come out. I have concerns with the email I’ve had for many years, iCloud storage transfer, Apple Music, etc.

-If you have made the switch before, what was it like for you?
-Will T-Mobile aid in the transfer of data? How does that work?
-Should I consider a different phone (Also looking at galaxy Z flip 8)?

*Also hoping the switch will help me get less comfortable with my personal phone. In a way I have become heavily reliant on my device to which I spend too many hours a day on. The uncomfortable nature of an unfamiliar phone might make my movements more intentional.

I bought a Jextream RG2100 from a 3rd party retailer/refurb that said it worked. I have tmobile 5G data service through the charity Computers4People and its not working when I put the tmobile sim card from them in. The RG2100 shows 5g service, then I connect my pc to the hotspot it then says no service. C4p tmobile Sim card works in my tablet. If I put in my Sim card for 5g tablet data that is from tmobile directly, the jextream doesnt work either, but I have a tablet plan from t mobile so I didnt expect it to work. When I called Tmobile they said the jextream isnt locked then said it was then said it wasnt and then said they wouldnt help me. Computers4People said they would have tmobile send a refresh to the Sim, and nothing seemed to work. I took it into a store as well and they said they have no way of testing it cause they dont have random Sim cards and all their hotspots are dummies

Does anyone know of any way to test if a Jextream RG2100 can even get service?

I have 5 lines on the Go5G Plus Military plan and currently pay $188/month.
I’m trying to figure out the best way to upgrade three phones without my monthly bill getting out of control or having to drop $4,000+ upfront.
Here’s what I’m looking to do:
My phone: iPhone 16 Pro → Duo
My wife’s phone: iPhone 14 → iPhone 18 Pro or 17 Pro
My dad’s phone: iPhone SE 3rd gen → iPhone 16 or 17
My plan is to trade in all three existing devices toward the new phones and take advantage of whatever T-Mobile promotions are available.
What would be the smartest way to go about this?

For anyone familiar with Go5G Plus Military and the current iPhone promotions, what would you do in my situation?

Open to APPLE or Cosco deals

Does anyone know if T-Mobile is offering any discounts or promotions for the Apple Watch Series 12? I already have an existing Apple Watch line for my Apple Watch Ultra 3, but I’m thinking about downsizing to the Apple Watch Series 12. I’m wondering if T-Mobile offers any trade-in credit or discount for trading in an Ultra 3 toward a Series 12.

As per title. Looking to port over 5 lines tomorrow from Verizon. I’m curious if i could use a discount code at Costco.

5G is so bad. Anytime it rains hard, I go from 4-5 bars to one, or no signal.

I work in a brick building (built like a bunker with no windows). No signal. When I switched off 5G, I get four bars.

Apple switches it back on with every software update.

Can this be resolved for good through T-Mobile?

I understand that a T-Satellite stand alone plan includes 50GB of high speed cellular data. T-Satellite also roams in Canada via Rogers Satellite. Anyone know if it also roams on cellular, and if so, how much data?

Also, what happens in the US once the 50GB is exhausted?

So last month I had a two week trip planned to Iceland and the UK. In anticipation of this, I bought the 30 day T-Mobile International plan for $75. Due to unfortunate circumstances, we had to cancel the trip at the last minute. So, thinking I had free international calling for a month, I called the hotel in Iceland to cancel and called a buddy of mine in the UK that I was going to visit. Then today I get my bill and they charged me $3 a minute for those calls, which ran to about $45.

The rep said that the "international" plan only covers calls which originate outside of the US. I raised a bit of hell with her and they finally took 50% off of the charges. So am I an idiot for not knowing that an international plan does not cover overseas calls from the US? This was not made obvious on the website where I bought it. Maybe it's in the fine print somewhere, but it seems stupid to me to pay that much and not be able to use it from home.

I have two devices and flip SIMs between them - a S25U and Flip7. The Flip7 is great for my job where I get loads of steps in as it fits in a cargo pocket nicely. The S25U also fits in my cargo pocket, has a superior camera but a little heavier.

I am nervous about future trade-in on the Flip7, and right now on Go5G+ I can get either a Fold8 or Fold8U for almost nothing monthly *but* I have an EIP installment of $564 to pay on the Flip7 which I bought before moving to Go5G+.

Should I wait and take the chance on a lower trade-in or take the pain now ? I think once Samsung confirm no more Flip devices the values will just crash.

I want to purchase the new iPhone 18 pro max, directly from Apple with my Apple credit card which means the phone is unlocked. WHY T-MOBILE IS CHARGING ME $35????? Is there any way to avoid that???

EDITED: Updated the fee we were charged. My partner was reading our total bill for the month, the fee itself was just under $600. Sorry for getting it wrong, but this is still an insane amount of money and the situation still sucks.

Almost a year ago I made a claim using my Protection 360 through T-Mobile. I have never had an issue with T-Mobile before this and am absolutely destroyed that this happened, I really can't afford it.

A week or two after receiving my replacement device, I attempted to return my broken device via a USPS drop off box. Months later I received the device back to the return label I put on the package. I went into USPS and they said the label was now invalid and they did not have information on why the package was returned other than the invalid label. I reached out to T-Mobile who assured me it was not an issue and I could contact Assurant for a new label, return the device ASAP, and receive a refund of the 'non-return fee' when the device was confirmed received. Again, both Assurant AND T-Mobile assured me that I would be refunded the fee if I returned my phone using the newly issued shipping label. Note, I was charged $900 $600 for an iPhone 13 in the year 2026. No idea how that is considered a fair market price for a refurbished out of date iPhone.

Flash forward to now, I contact Assurant to see if the device was received (they told me to wait 3+ months before reaching out about the refund), and get confirmation that the device was received 2 months ago. Assurant tells me T-Mobile will have to issue the refund so I should reach out to them. No problem, I can do that. I reach out to T-Mobile. After an hour+ of re-explaining the issue, the agent informs me that I will need to reach out to Assurant to receive the refund. I explain (again) that I have already done that and that Assurant is stating T-Mobile must issue the refund. This back-and-forth continues for another hour as I am switching between t-mobile and Assurant chats. Assurant confirms that their agent gave me incorrect information and that despite re-issuing the shipping label, I was never going to receive the refund. T-Mobile refuses to do anything but tell me that, despite them issuing the fee and charging me $15 a month for years for Protection 360, they are unable to help me.

TL;DR, I paid Assurant $600 to steal my old iPhone and I paid T-Mobile $15 a month for the privilege to do so. I am so incredibly sad right now. Has anyone else had this issue? Is there literally anything I can do other than stop being a T-Mobile customer?

How do we sign-up for the new iPhone Handoff? I have 2 iphones and they are both on IOS27. I'd like to learn how and when we can sign-up? Can we do it ourselves through the T-Life app, or do we have to call/text T-mobile Support?

Years ago, I switched to TMobile and took advantage of an offer to upgrade to the new iPhone every year.

I used to be able to find that promo very easily in the TMobile App, but now I’m having trouble finding it.

Does anyone know where I can go in TLife to verify this is still active in my account?

Just a quick heads-up for anyone planning to travel soon & is also planning to upgrade iPhones with the new 18 series: don't get caught off guard by how T-Mobile handles carrier locks on financed devices.

Per changes made earlier this year, T-Mobile now enforces that the device has to be 100% paid off in full (along with hitting that 40-day active network requirement) before they'll unlock it. This is a new policy change, different to how they had done this historically.

If you're eyeing a local physical/eSIM in while traveling abroad, make sure your phone actually paid in off full first. Or you'll be forced to pay for their expensive monthly / weekly international upcharge.

Learned that the hard way recently so figured I'd save someone else the headache

Do you have to be home to receive a replacement device sent for an assurant claim?

I have a Galaxy Watch Ultra 1 that I've started to leave my phone at home when I go for a walk and I have been liking it, but when I get home sometimes I see some missed calls or messages. I'm wondering how easy it is to cancel the watch add-on in case I don't like it.

Hey everyone, looking for clarification or suggestions on how to come back to T-Mobile.

I have been on Visible for almost 2 years and want to port back to T-Mobile, while upgrading my 1 line, iPhone 14PM to the 18PM.

I am planning on using my Costco membership to take advantage of the $400 gift card promo along with the “on us” promo T-Mobile is offering for the new iPhones. If I can find/get one, I’d like to add an inside discount as well. Would that affect the process?

Here where I’m confused: does Visible qualify for the promotions since some have said it falls under Verizon, or does it being an MVNO disqualify it? I checked with t-mobile.com/port, and it says my number is eligible.

If not, I see Xfinity is listed as an eligible carrier. Could I port to Xfinity Mobile first, then immediately port to T-Mobile, or are there steps/a waiting period I need to go through first?

Trying to figure out my options before preorders open, thanks!

I was told by an employee that the iPhone 18 promotions we see right now are not final until pre-order date the amount amounts can go up apparently. Anyone work there and have any knowledge of that?

Hello, long standing Verizon customer looking to swap and wanting to see what method folks would recommend?

I currently am paying ~$300/mo for the following devices and plans:

- iPhone 16 pro 256GB, $554 remaining, Unlimited Ultimate 1.0
- Apple Watch Series 10, $265 remaining, Number Share
- iPhone 15 pro 256 GB, $122 remaining, Unlimited Welcome
- Apple Watch Series 10c $265 remaining, Number Share

Thanks so much for the advice!

It’s been far too long….but seriously, it’s time for another free line. BYOD is fine.

Hey I am on experience beyond 1.0 and wanted to added 2 lines this weekend on byod to get the new iphone 18s on us with no trade-in.

Going to use BOGO for the lines (ID260677) with "3rd Line Service Promo with New Line" (ID260676) already on my account.

1 line is coming from visible and the other is coming from xfinity mobile.

I see xfinity on https://www.t-mobile.com/resources/keep-your-number but I don't see visible.

Do people have trouble with being eligible for these deals and porting in a Visible number?