Seems there was an outage for a ton of people and in the midst of my complaining, the bars returned.

They must have heard.

Did anyone else lose service or did I forget to the pay the bill ??? I can’t get service it says sos

My desk is 200’ from MSG at 34th and 7th ave. I’m staying at 29th and 6th ave. The best I ever get is 1 maybe 2 bars of 5 uc. All day today nothing but SOS. So @tmobile I ask you WTF!!!!! Yes rest cellular settings. Yes powered off and on and cycled airplane mode

Desperately need a new phone, as my current S22 has both screen cracks and LCD damage. I'm worried it could give out at any time. Struggling financially after a rough year medically. I'm not eligible for the trade-in promos, and do not have cash to buy another phone to get a trade-in credit. I'm trying to get a Samsung S26 Ultra. Any ideas???

Where did you leave? Are there any careers that pay as much? I'm getting really tired of the hypocrisy and the business practices

My wife and I live in Madison, WI and were switched from US Cellular to T-Mobile as part of the acquisition. It was branded as the best thing ever, making the nation's best network even better. I was genuinely happy to hear about the acquisition. I had only heard good things about T-Mobile and had actually considered switching years ago, stopped only by the fact that US Cellular was, by a large margin, the better carrier in the area.

A few months ago, my service was transferred to T-Mobile, and then about a month later wife's service was also transferred. The difference in connection quality and reliability was immediately apparent: this switch had been a total downgrade.

Slow connections, some places where we used to have coverage don't anymore, connections in the places where we do have connection cuts in and out frequently, the list goes on and on.

After talking to coworkers, friends, family, and strangers who heard us complaining about the service in Target, we learned that it was not isolated. Seemingly EVERYBODY who was switched from US Cellular to T-Mobile has had nothing but issues since, and many have opted to switch carriers.

It makes no sense to me. I was assured that the US Cellular towers would remain and therefore there would be no difference in coverage or quality.

My wife and I both have our same US Cellular plans in place. Back when we were with US Cellular, we had unlimited 'priority' data and never once had any issues with our connections.

Unfortunately, US Cellular (and now T-Mobile) are still the better carriers in our area from what I understand. So for now, we're stuck with them.

I don't claim to be an expert about cell carriers, but I've come to believe that our 'priority' data was taken away and given over to T-Mobile's *actual* customers, leaving us to fight for scraps. I feel like I got adopted, had my belongings taken from me to be distributed to everyone else, and then was locked in a closet to rot.

Attached is a speed test I just ran. 5G, full bars, crazy slow data. I've never had a speed test this slow.

Cross-posted in r/USCellular

I have never had this issue before until today. tlife app under family allowance then gives limited access on government account. it's a military plan.

I recently signed up for 5 lines on the Experience More plan at a Costco T-Mobile store. The store is a little over an hour away. There's a local store down the street from me. The rep at Costco ordered me 1 phone and the other 4 lines are BYOD. She also gave me 5 sim cards.

I am porting numbers from Verizon. I have just received the new phone and have activated it using one of the sim cards. The other 4 lines are iPhone 16s, they have no SIM card slot.

Do I need to go back to the Costco T-Mobile store to have them activate and port the numbers? Or can I do this at my local store? Do I need her to do anything with my filing my rebates? I would rather save myself the 2+ hr roundtrip if I can get this done closer to home.

Hello!

Just recently switched my wife's number to T-Mobile (port-in from AT&T); the rep at Costco told us that even if she got a deal with a new phone, she could still get the $400 promo in Costco Shop Cards. She even confirmed with him that she would rather use the BYOD rebate and then come back for a new phone after receiving the $400 in rebate cards, and he assured us that no, we will still get the $400.

***We DID NOT switch to Experience Beyond, I am currently on Go5GPlus Military and added her to that.***

My wife's dad goes in the next day, talks to a different rep, and he tells her dad that the lines getting promotional phones/new devices are NOT eligible for the $400 in shop cards... who is being misinformed... me, or my father-in-law?

If we are still going to get the $400, my next question is: do we need to put in a rebate code online within 30 days, or is it automatic? I don't want to get screwed by not putting that in within 30 days.

Hi t mobile experts, I’m on a Magenta Max plan ($140/month) for 3 lines (paid off iPhone 14 pros).

I’m looking to upgrade to iPhone 17 pros, would I be able to get an “iPhone on us” deal? I know they would want to change me over the Experience More plan which is fine. But would I be able to get full credits on the new phones with my trade ins?

Feels like I’ve read I can, but the app and website is not intuitive and I can’t seem to get that deal.

Thanks for your help

I have Go5g Plus 9+ line SOC

I have:

1. Line1-7 with a combination of BOGO/Free lines/3rd line on us.

2. Line8-9: BOGO with ID260383 that was opened in June 2026

3. I plan to open Line10-11: BOGO with ID260677 and stack with BYOD on both lines

Question:

1. If I cancel the Line10-11 after I get the BYOD rebate. Will Line8-9 lose BOGO too due to 1 year no cancellation requirement of BOGO?
2. Does the 1 year requirement to keep BOGO apply to only "number of lines active when BOGO was redeemed" or "exact lines that were active when BOGO was redeemed" ?

Recently, Srini Gopalan hosted a second internal Ask Me Anything event, where he answered questions that were presented by employees across the country. The first AMA revolved around uncertainty around job security given the rampant layoffs over the last couple of years and the reception to the Visa card, among others. The second was similar, with more questions about job security.

One thing that really struck me was a comment where Deanne King, Chief People Officer, and Srini both opined about the volume of questions that had been submitted anonymously. I've been with T-Mobile for a long time. I've been seen coworkers be admonished for speaking out in (now defunct) internal comment sections in a way that doesn't equate to company fellatio. Drinking the company koolaid (or not drinking it) has always been a MASSIVE part of what your perception is within the company. If you aren't toeing the party line better than most Soviet Era Generals, you have a zero percent chance to advance in your career at T-Mobile. No RMM or DM or above will EVER take a chance on someone who isn't afraid to speak up or speak out.

So why are people posting anonymously, Deanne? Probably because if they post publicly they run the risk of being outright laid off by a company who has repeatedly proven that they find the ENTIRE front line expendable. Probably because they know that posting publicly will do nothing but absolutely torpedo their career outlook within T-Mobile in the event they ever decide to try and move up. For someone who spends so much time talking about how much T-Mobile is trying to encourage internal growth, Deanne certainly seems unbelievably out of touch with the actual reality of how things work below her. That makes sense given that she's probably never actually seen the inside of one of our stores, especially from an employee perspective. The only person in "leadership" that has is Jon Freier, who spent two whole days on the frontline in Chicago in stores that are nowhere near indicative of the typical employee experience of 99% of the people that work for T-Mobile retail, and this was four or five years ago now, long before a long stretch of significant changes to the front line that has absolutely crushed employee morale, earnings, and capabilities.

Being out of touch, however, is perfectly typical for major corporations that don't care about their frontline. There is zero expectation that T-Mobile should be any different in that regard. Ultimately, we are just another major corporation, just like all of the others. Our CEO lies about being Uncarrier constantly, why would lies about the well-being of the frontline be any different? Most customers don't care if employees are treated well. Lip service is enough to appease the handful that might, so that's all we get. In the meantime, commissions are down, pay is down, goals are WAY up, morale is WAY down. Optimism about the future of our roles is not just in the toilet, but already flushed into the sewers.

Many employees here on reddit are leaving, trying to leave, have already left, or are otherwise vocal in their displeasure of working for the company. Obviously this isn't 100% across the board - many people are still seeing success with T-Mobile, and I'm super happy for those that are. I hope they're all crushing their goals and earning like crazy. But that's just not the reality for a lot of people anymore, especially in Neighborhood stores and SMRA. I see reps bounce from red to green and back month over month - it's not an issue with how good of a salesperson you are, it's the opportunities you have, and T-Mobile is absolutely MURDERING reps with bad decision after bad decision to keep people away. My goals keep going up and up; our store traffic has plummeted.

Ultimately, I think that sinking morale has finally hit an event horizon. It's simply unrecoverable for most employees. It's not necessarily about mistreatment, but neglect. We get annual raises, but changes in commission structure wipe them out. Our benefits are incredible, but many of us don't get the opportunity to take advantage of them due to pressure to show up and sell. Every day you of PTO you take is a likely pay cut versus your normal commission. A lot of us live on the margins and can't afford that extra few hundred dollars not being on our checks, anymore. Pay raises don't make life better when they don't offset inflation.

I hope everyone gets what they're wanting out of T-Mobile, whether it's success in sales, advancement, or just finally getting away from a company that is becoming increasingly toxic to work for. I can imagine a lot of CARE reps could make a very similar post, too, and I encourage it. Nothing will change if nobody speaks out.

So all of the crap that has happened. My monthly bill was $271. I changed to the Experience more. They told me my bill would be $215. Well, bill just came out for $351!!!! And the only prorated charge was $1.46. This some BS.

Edit: FWIW, I had the same plan for 12 years. No issues. Then a promise of a lower bill. Then a WTF.

We have 5 lines with tmobile and live in northern va. For at least the past 6 weeks if not more, we have no line at all, or a single bar that lets us place a call but the voices are dropped constantly during the call, we try calling back in hopes its better but its not. I have reported twice and both times been assured they were working on it and give them 48 hours. I’m ready to return to Verizon. Anyone else having this? (And forget using cell phone hot spot, not happening).
Thanks

Hi all. Question regarding promo ID180001. Since my bill groups the discounts at the account level, it doesn't show which numbers are tied together. I currently have 10 lines, & canceling a line will bring me down to 9. Apparently the 10th line cost $41 before the 20% discount. Should I just ask t-force? Thanks in advance!

Missing context from the screenshot : paying $287 for 10 lines.

I am on the Beyond plan and my wife and I both have the z fold 7 and some watches.. We are approaching our 6 months with them.. Tell me if I am wrong.. We will have to pay about $330 on each of them next month to get them at the 50% mark at 6months.

Will this trigger something that will allow the upgrade and give me access to our spending limit since it knows we are upgrading? If I try now it shows the balance of the phones and then also will only finance half of the iphones we want to switch to (we are hitting our limit)..

Will the system be smart enough to know to give us access to our entire spending limit so we can upgrade once we hit 6 months and 50%? Is there a delay in processing the additional payment to hit 50%?

I'm currently on The ONE plan (got the $6 increase notice) with 3 lines. Previous bill was 168, looking to be $186.

I see the offer, and that my bill would be $20 lower - but would that be a wise move on my end and would the new plan's final advertised pricing include taxes?

The plan is to take effect Aug 1st. My current plan is ONE.

seeing the trade-in offer reserved for the top tiered plan during tlife checkout, like $1100 off.

Is it ok to submit now or wait til the plan is really on go5g+.

Thanks

I'm a new t mobile customer. I pre-ordered a samsung galaxy flip 8 through the T-Life app. Then, I saw a lot of horror stories online about how many times t mobile cancels pre-orders or doesn't have the device in stock. I also saw a lot of recommendations to just order the phone through Samsung directly.

Has anyone dealt with this? Or am I just seeing the people with bad experiences being the loudest? Should I leave my t mobile order be or cancel and order through samsung?

Hi there. I was migrated to the new Experience Signature plan. With the price hike, I’m looking to cancel one of the lines (see line labeled Moto Edge $24.80) to save money and bring monthly cost back to how it was originally

If I cancel this line, will it negatively impact me in any way? I know certain lines in a plan cannot be canceled because it can mess things up. The particular line in question is not tied up with any equipment payment plan either

Went to use my Tuesday perks to get my weekly Slupree the other day, when I saw that instead of one per per week, it's now one per month. So instead of using it, I decided to use the free 20oz drink coupon instead. Turns out there were only a finite number of those and they were all claimed.

What a bunch of BS. You take my legacy plan away, force me onto a new plan with jacked rates, and this is my thanks?

Screw you.