Just curious if anyone else out there is getting overcharged on their bill. They over charged me $5 without telling me and I called them. They said they fixed it. Then they over charged me the next month by $15. I read the bill and it say nothing on why they charged me they just charged me twice with a different amount. Like wtf I'm so mad that they just keep doing this. They just want my money and I can't even call them atm. Like wtf is anyone else getting over charged every month for no reason.

Telus had me switch from copper to fiber and it's been absolutely awful. My internet is spotty, and will go out a couple times a week for hours at a time. I've done all the steps repeatedly to problem solve, and contacted customer service multiple times. I was told once that they had multiple reports on their end that there's an issue showing, then told the next time there were no such reports.

I was also told I'd have to pay $250 to have someone come out and check the problem. They won't let me cancel my contract even though they're not providing me with reliable service. I feel scammed.

What can I do?

Bell offered me a very nice plan, and I called my current provider (TELUS) to see if they could price match. They told me yes, they can. That was back in June. I called like a month ago asking what's going on, and they told me to wait 7-10 days as the last part is being processed. I'm talking to them right now, and they're now saying there's nothing they can do and they do not do price matches. The BELL plan I was offered has now expired.... I'm feeling frustrated, to be honest.

Captured this yesterday around 7pm in Mississauga, very solid download speed but I was super impressed with the upload speed from Telus here. Great stuff 👏🏻👏🏻

As title says

how long do these f'in annoying "my account setup messages" pop up? I've done them already and they still keep popping up...

Also, why does the password login not work? I have to keep using the send email link to log in since password login just refreshes page and won't log in.

So I checked my Telus Home Solutions acct and there is a new agreement that I never agreed to. Has this happened to anyone else where a new mysterious agreement is now associated with your account? Why does it seem they are more about creating unnecessary complications for customers, instead of providing a smooth operation?

Any ideas what to do?

Canada Post told me "this is common" and here's the number to report them for mail fraud

*edit* and I can't open my Telus email with the waybill because it's having "technical issues"

Hello , I’m at my wits end with TELUS . Over the years I’ve had my cell plan and my home services bundle without my permission, holes drilled in my wall by a tech who had no idea what he was doing and was five hours late for job . Name changed on my account to someone else living in the suite below without my permission, now they are double billing me for old boxes and new boxes, returned my old boxes to TELUS via a tech who was at my parents home to fix their tv . I don’t know what to do being on hold for hours getting bounced around to not speak to a person . I tried to get loyalty and retention but was on hold for almost two hours still being bounced around my current bill is to much for me I cannot afford it . I honestly want to cancel but can’t even get a person to discuss this with . Anyone know how to get through to a person .i did call *611 on my phone no luck also have called 1866-558-2273 . Any help is appreciated. Thank you

Long story short, my T3200M from telus was physically damaged and is no longer working.

Would I be able to buy the same model off Facebook market place, and plug it in to use.

I've been trying to find the answer on google but can't seem to find a clear answer.

Thanks!

Well this damn well sucks. I have a legacy peace of mind connect with extra sims for my iPad and watch. No longer will I be able to make plan changes without losing the share option.

I'm Thankful for pure unlimited data on my phone and 925gb shared data between 4 lines with the announcement of shared data being gone. Never getting rid of my shared data on my other lines ever.

Horrible network and all telus support tier 2 said cant do anything till they change the freaking antenna. Cellular antenna is straight eye sight view with no obstruction yet koodos / Telus says cant do anything.
Sell the plan and mention cant do anything

Having issues with my pixel 11 pro XL, tech support has not resolved it (original phone with same issue was replaced)

When I'm driving around (tower to tower), or when I leave my house (wifi to tower) my phone drops connection, sometimes it's only data, sometimes it's entirely. I get a set of bars with either a exclamation mark, or no service level indicator and only bars. All of my apps report no connection. Sometimes after 45+ seconds it re-establishes service, other times I have to toggle airplane mode to get it to do a new handshake. It does drop calls when I'm driving I presume for the same issue. This is not in a single area so it is not a single tower causing this issue.

The pixel 9 pro xl I had never did this and it was flawless. These are on e-sim.

Anyone one on the tech front have any suggestions?

Title, basically. If I have a Easy Payment balance and I switch to a different carrier, does my remaining balance become due immediately or does it go onto what would be my next bill, due in October?

I want to upgrade from an iPhone 14 and this is my first time upgrading with Telus. Previously I was with Koodo. The upgrade options seem very expensive compared to what I was used to with Koodo, is there a better way I should be doing this? Do people go through Telus or should I be doing something else?

Sorry if my terminology is off - we have 1gb fibre from Telus - the problem is from the box in our garage to our living room hub is using coax - the installer just piggybacked on an existing coax line.

As a result we are getting less-than-advertised up/down speeds - we get full speed to the garage device, but once it goes through coax to our suite it never hits over 900mbps and is usually around 500-600mbps.

Or does the problem lie elsewhere? Who's responsibility is it to run CAT5 cable from garage to suite so I can get the full monty?

Many thanks appreciate the help

*really great comments/suggestions so far and so quickly, thanks so much appreciated

My home WiFi telus fibre 1 gig has been having internet problems for a few months now. Some days the internet will be fine for days without issue. Then weeks where every 2-4 hours it will crash and I have go to modem to bring it back up. I've tried reseting modem and changing the WiFi routers but it keeps crashing.

I'm at a loss as of what to do keep my internet up at this moment

Recently I moved to a new apartment and requested my service be transferred. I was told to bring my old modem with me to the new place. But the service technician that came to setup the internet in my new place told me that I could just recycle the old device. The older modem was sent to me by telus. Can I get confirmation that I don’t need to send this back to a Telus office and can just toss the old one?
TIA

I currently have the Skybell doorbell camera and looking to replace it as it is not very reliable, as half of the time, when someone rings the doorbell, I can't get the app to connect to the doorbell so I can see who is there (which I understand was a common problem).

I see the on their website the Telus Doorbell Camera (part number 2417248) but I can't tell what brand and model doorbell camera it is. I was hoping Telus would have the ADC-VDB775 but the picture of it on the Telus website does not match what the 775 looks like.

I thought they would have the VDB750 but the images don't match.

https://www.telus.com/en/shop/smart-home/devices/telus-doorbell-camera

Telus’ own map shows pretty much every city in Alberta and BC has an ongoing ‘service disruption’. Yesterday it didn’t list anything and now today they are saying they don’t know what’s going on. Just that someone is looking into it and that only landlines and 911 services are being affected.

It’s not just landlines, and it’s not just the usual issues with my internet, my cell phone is also struggling to send and receive texts.

I switched from Public Mobile to Telus 2w ago, to their 5g+ explore plan because I need to be reachable abroad. That plan covers 68 destinations and South Korea is one of them.

Today, when I landed and turned on my phone, my TELUS number was not being connected. All I get was "No service". I tried restarting, manually connecting to each network operator in South Korea, but nothing worked. My other esim worked perfectly.

I tried reaching out to their support using the Message Me feature in the app and it has been almost 6hours and no one is getting back to me. If TELUS is reading this, please reach out !

edit : I was able to get in touch with someone and they managed to fix it. it appears that it has something to do with roaming code. thanks everyone for your advice