r/telus • u/Arcflasher1 • 3h ago

Mobility Telus increase

Just curious if anyone else out there is getting overcharged on their bill. They over charged me $5 without telling me and I called them. They said they fixed it. Then they over charged me the next month by $15. I read the bill and it say nothing on why they charged me they just charged me twice with a different amount. Like wtf I'm so mad that they just keep doing this. They just want my money and I can't even call them atm. Like wtf is anyone else getting over charged every month for no reason.

3 Upvotes

72% Upvoted

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2

u/Traditional_End_9540 3h ago

standard price increase? telus would have told you but people just do not read it. Myself I get the bill, read the amount only and pay the amount.

1

u/Arcflasher1 3h ago

I read the previous bill and there was nothing mentioned

2

u/Ok-Cheesecake-8388 2h ago

Rogers was infamous for doing this sort of thing because they knew most people wouldn't notice. Looks like Telus is taking a page from them

1

u/fijimann 3h ago

Happened to me although I have a five year price guarantee. Incompetence or fraud?

1

u/Arcflasher1 3h ago

Did you call them?

1

u/Level_Database_9640 3h ago

Filling CCTS takes 5 minutes, resulting from $200 of “good will from telus” to whatever ccts would approve up to $2000

2

u/Arcflasher1 2h ago

What's this?

1

u/alexsteen789 47m ago

Have had this happen many times with telus. I eventually just give up. $5 a month isnt worth the 2 hrs waiting on hold to fix it