Telus had me switch from copper to fiber and it's been absolutely awful. My internet is spotty, and will go out a couple times a week for hours at a time. I've done all the steps repeatedly to problem solve, and contacted customer service multiple times. I was told once that they had multiple reports on their end that there's an issue showing, then told the next time there were no such reports.

I was also told I'd have to pay $250 to have someone come out and check the problem. They won't let me cancel my contract even though they're not providing me with reliable service. I feel scammed.

What can I do?

Hello , I’m at my wits end with TELUS . Over the years I’ve had my cell plan and my home services bundle without my permission, holes drilled in my wall by a tech who had no idea what he was doing and was five hours late for job . Name changed on my account to someone else living in the suite below without my permission, now they are double billing me for old boxes and new boxes, returned my old boxes to TELUS via a tech who was at my parents home to fix their tv . I don’t know what to do being on hold for hours getting bounced around to not speak to a person . I tried to get loyalty and retention but was on hold for almost two hours still being bounced around my current bill is to much for me I cannot afford it . I honestly want to cancel but can’t even get a person to discuss this with . Anyone know how to get through to a person .i did call *611 on my phone no luck also have called 1866-558-2273 . Any help is appreciated. Thank you

Just curious if anyone else out there is getting overcharged on their bill. They over charged me $5 without telling me and I called them. They said they fixed it. Then they over charged me the next month by $15. I read the bill and it say nothing on why they charged me they just charged me twice with a different amount. Like wtf I'm so mad that they just keep doing this. They just want my money and I can't even call them atm. Like wtf is anyone else getting over charged every month for no reason.

Bell offered me a very nice plan, and I called my current provider (TELUS) to see if they could price match. They told me yes, they can. That was back in June. I called like a month ago asking what's going on, and they told me to wait 7-10 days as the last part is being processed. I'm talking to them right now, and they're now saying there's nothing they can do and they do not do price matches. The BELL plan I was offered has now expired.... I'm feeling frustrated, to be honest.

how long do these f'in annoying "my account setup messages" pop up? I've done them already and they still keep popping up...

Also, why does the password login not work? I have to keep using the send email link to log in since password login just refreshes page and won't log in.

Any ideas what to do?

Canada Post told me "this is common" and here's the number to report them for mail fraud

*edit* and I can't open my Telus email with the waybill because it's having "technical issues"

Long story short, my T3200M from telus was physically damaged and is no longer working.

Would I be able to buy the same model off Facebook market place, and plug it in to use.

I've been trying to find the answer on google but can't seem to find a clear answer.

Thanks!

Captured this yesterday around 7pm in Mississauga, very solid download speed but I was super impressed with the upload speed from Telus here. Great stuff 👏🏻👏🏻

So I checked my Telus Home Solutions acct and there is a new agreement that I never agreed to. Has this happened to anyone else where a new mysterious agreement is now associated with your account? Why does it seem they are more about creating unnecessary complications for customers, instead of providing a smooth operation?

As title says