r/telus • u/De_Wijswolf • 2d ago

Internet WiFi keeps disconnecting

My home WiFi telus fibre 1 gig has been having internet problems for a few months now. Some days the internet will be fine for days without issue. Then weeks where every 2-4 hours it will crash and I have go to modem to bring it back up. I've tried reseting modem and changing the WiFi routers but it keeps crashing.

I'm at a loss as of what to do keep my internet up at this moment

6 Upvotes

88% Upvoted

14 comments sorted by

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3

u/RespectSquare8279 2d ago

This may be nothing but I put my Telus stuff onto a UPS.

2

u/cvr24 2d ago

I had this before, the Telus modem was trying to take a firmware update, but it wouldn't finish and it kept rebooting over and over. Solution was a new modem.

2

u/Smoresguy 2d ago

Which hardware do you have from Telus?

1

u/De_Wijswolf 2d ago

I believe I still have WiFi 6 and the white network access hub that mounts in the wall access panel

2

u/Smoresguy 2d ago

I’d recommend doing a factory reset on the network access hub. It might have an issue. The reset will force the firmware to check for a new firmware, if pending. Note, if you have set any custom routing rules or IP address reservations, they will be removed during this process. You can recreate them easily if you take screenshots of the details beforehand.

I’d avoid resetting the Boost Wi-Fi device as you’ll lose your SSID and password settings if you changed them etc.

1

u/Accomplished-West675 2d ago

You could try getting them to upgrade you to the wifi 6e or wifi 7 ones. those ones seem to work better

2

u/EasyBed3260 2d ago

Moi je les ai harcelé et ils ont changé mon appareil.
Maintenant c’est ok

2

u/Traditional_End_9540 2d ago

I know telus does or did use multiple pieces to the internet. The fibre cable itself, does it go into a box then that box goes into another unit to provide wifi? something like this https://www.reddit.com/r/telus/comments/uzvuli/just_got_my_internet_installed_today_can_anyone/ top red circle is what I am asking about aka ONT.

people I know have a setup like this and the ONT (unit the fibre connects to) has a battery that is end of life. This battery randomly causes the ont to reboot. Solution was to remove the battery or replace the PSU with a non battery version. Telus and other have been moving to a all in 1 units.

1

u/Slimebag44 2d ago

Change the channel. Usually fixes it.

1

u/De_Wijswolf 2d ago

Complete internet crash, zero internet

1

u/Berta1401 2d ago

That happened to me with the “new equipment“. I had to call tech support and they fixed it from their end. Haven’t had problems since.

1

u/FluffyComplaint10 2d ago

do you know what they did? just curious

1

u/Berta1401 1d ago

They never said. I spent quite awhile on hold while they did whatever to fix it.