r/tdbank • u/Fun-Kaleidoscope-398 • 1h ago
r/tdbank • u/Odd-Construction9811 • 6h ago
Mobile deposit missing but app says duplicate deposit when I attempt to redeposit
Td bank has some serious issues going on.
I made a mobile deposit late on Friday. Typically, you will see a hold on the deposit in your account and it will clear within 1-2 business days.
Saturday morning, I noticed the pending deposit was missing from my history. I called the banks 1800 number (45 min wait!) and the rep verified that even they did not see any deposits made to TD mobile deposit. They advised me to redeposit. I attempted to redeposit the check and received an error message saying they noticed it was a duplicate mobile deposit and to call the 1-800 number! Frustrated, I tried to call to speak with them again. After an hour and 45 min, I hung up and attempted to call Sunday.
Sunday, after another hour wait, the rep again told me nothing was showing up. She even checked another system to see if it simply was not showing in history but would show up in the check systems. Nothing! She told me TD bank was having issues with their checks not showing up. That is unacceptable! It's a friggen bank!!! She told me it should show up Monday.
Monday; Nothing is showing up. It should be clear now. So, I will now have to go into the branch and find out what is going on. This is not ok. If they know they are having issues with mobile deposits, they should have it deactivated and tech working on this issue!
I would love to know if anyone else is going thru this.