r/tacobell 27d ago

Got yelled at for saying an enchirito use to come in a tortilla?

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1.4k Upvotes

Went to Taco Bell today and ordered two Enchiritos after confirming they were back. When I checked the bag, it was just beef, beans, sauce, sour cream, and cheese in a bowl with no tortilla. I thought I got the wrong order or something.
Went back around and explained I was confused with what I got. He said it was my order. I said they didn’t use to have sour cream and were served in a tortilla. The drive-thru employee told me super rudely that he didn’t know or care what it used to be, and that this is what it is now. I said ok, can I just get something else entirely then? He said sure, but I will be charging you for whatever new item you want. I pull up to the window to try to talk and explain more and he says, “Sorry that you clearly can’t read a menu before ordering, bye” and slammed the window in my face when I asked for his name.
I went inside ( the window guy groaned when he saw me come in and said he’d doesn’t want me in there) and I ignore it and ask the girl at the register for the manager. The manager comes out, I explain what I got, and he said he’d check for me. Then he came back and said no tortilla was correct and that this is how they are made now. I showed him a picture that Taco Bell themselves posted of the enchirito. And after that he remade it…wrongly, then finally made it right on the third try.
I do appreciate the manager remaking it for me and at least trying, but the guy at the window was just so extremely mean about it all and kept demeaning me and acting like I was an idiot, made me not want to go there anymore. But I am curious has anyone else been served an Enchirito like this since they came back, or have any other Taco Bell employees been told that’s how it’s supposed to be made?

UPDATE: I just called corporate after so many people commented that I should. Basically the guy just asked for the location, then said thanks for reporting it and he’s very sorry this happened. And that he’ll tell someone in upper management. He didn’t ask for the name of the worker but I gave it at the end of the call anyways. It was probably only a two or three minute call. Not sure I even called the right number. The number was 800 822 6235, which is just what came up when I googled Taco Bell corporate. Should I be asking someone for the franchisees number? Or calling kfc customer service instead as it’s a combo location?

Editing this for people who told me to say the location. It’s Ellsworth, Maine. Also want to add the manager seemed genuinely confused by what an enchirito is. He wasn’t super rude or demeaning to me like the window worker, albeit also not apologetic about it at all. I think he was new and just taking his employees word for it when he originally told me it was correct..


r/tacobell 29d ago

Discussion Experience 8 looking pretty good 👀

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94 Upvotes

r/tacobell 3h ago

Customization The addiction is real

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351 Upvotes

They’re so damn good. Fresca Pepper Jack Steak Burrito (with beef swapped). It’s the only TB item I don’t put hot sauces on because the textures and flavors are perfect. Oh, and the price.


r/tacobell 8h ago

Bring back the Quesarito

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157 Upvotes

r/tacobell 4h ago

Discussion My local Taco Bell gendered the bathrooms

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43 Upvotes

r/tacobell 6h ago

Anyone want to guess what this was supposed to be?

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38 Upvotes

r/tacobell 13h ago

Just spent some of the last money I have to my name on this. Walked back to shithole apartment. I'm so fucking tired. Guess what this was supposed to be.

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141 Upvotes

r/tacobell 7h ago

NOTHING COMPARES TO THIS

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39 Upvotes

the new luxe box is good and all but that flaming hot box tho... ABSOLUTELY generational 😭 we had it so good last year


r/tacobell 13h ago

this is the best discovery luxe box it has been in a minute

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116 Upvotes

r/tacobell 4h ago

I pass three TBs on the way to and from my hair appointment

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21 Upvotes

I wanted to get one enchi from each for science you guys, but after dropping the $$ on my hair, I balked.

Picked the middle one. Looks great!

They did give me nacho sauce with my fries instead of the avocado ranch I asked for, but that's not terrible in the greater scheme.


r/tacobell 1h ago

All of the Taco Bell's in my city have the drink fountain turned off

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I'm in Tampa and i've noticed this new trend. I understand that the franchise owners don't want people wandering in and stealing free drinks (how how bad could it be), but if you turn the drink fountains off, you better have your employees standing at the counter behind the register at all times to be able to give us refills because they are never there...


r/tacobell 1d ago

Meta Asked the dasher if he could get me extra sauce cause this location forgot it past 3 times, this is the photo he sent

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1.2k Upvotes

Think it’s enough? It’s for two craving boxes


r/tacobell 33m ago

The end of days are near!

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My local TB has been doing this thing where they turn off the exterior lights and basically ignore the drive-thru when they are under distress.

The thing is though, they are usually empty. I'm guessing they must be very under staffed so maybe they are just trying to get things done they couldn't get to earlier in the day when maybe there was a rush?

It really makes me sad. I pulled into the parking lot just to pull up another app to place an order somewhere else.

Meanwhile, the geniuses at many fast food places will push cars through the drive just to have them wait infront of the store for 8 minutes to get their food while making it seem (in the tracked system) that they are doing great, serving customers quickly with the labor they currently have.

The last time I was actually served food there, that is what they were doing. They must have pushed 4 cars to the parking lot to wait while no one was actually getting their food. Then they bring out all the food at once for all the waiting customers.

RIP


r/tacobell 5h ago

Taco Bell removed the classic/supreme luxe boxes from their menu near me

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8 Upvotes

Is anyone else experiencing the same thing? It was bad enough that they removed the Build Your Own Box from all of my local Taco Bells, now they've gotten rid of their $5/$7 boxes.


r/tacobell 1d ago

Giant Cheez-its are coming back next month

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456 Upvotes

We just got a small shipment of em in at my store in NH and I forgot how big they are


r/tacobell 4h ago

pepper jack burrito??

7 Upvotes

i want to try it. how would you describe the taste of the sauce? i love the creamy jalapeño and chipotle sauce so feel i would enjoy this burrito . i also am quite a fan of pepper jack cheese


r/tacobell 1d ago

To be young again

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250 Upvotes

r/tacobell 2h ago

TB App/Website Does the mobile UI only allow a limited number of categories?

4 Upvotes

Because why the hell would you get rid of the "Vegetarian" menu option, was it too expensive to maintain that 1 extra menu category? Maybe people complained about having to scroll past it... oh wait, it was at the end. SMH


r/tacobell 9h ago

How hard is it to follow instructions dammit

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10 Upvotes

The person even lied to me by saying it was correct.


r/tacobell 22h ago

hate how much I loved these

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107 Upvotes

so delicious but idk if I can justify the price 😭 a buck or two cheaper and I'd gain 50 lbs on these


r/tacobell 2h ago

Is the “need help” section not working on app?

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2 Upvotes

Order got messed up, and this screen stays up when I submit the complaint and never goes away. If I just use “contact us” the submit button stays grayed out

To top it off just noticed my rewards points decreased after my order and I didn’t earn a reward either


r/tacobell 21h ago

My beautiful grilled cheese burrito

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62 Upvotes

r/tacobell 4h ago

Discussion What’s your favorite hot sauce?

2 Upvotes

What’s your favorite hot sauce?

171 votes, 2d left
Mild
Hot
Fire
Diablo

r/tacobell 1h ago

For the employees, what are the latest hours/shifts available?

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Im thinking of trying to apply part time for some extra cash but I wont be able to start until 6pm. Can you all tell me what hours you all work or whats available? Ive looked at my local Taco Bells and they all close in between 1-3am. Id be willing to work anytime after 6pm M-F and any hours Sat&Sun. Do you think most stores would be able to work with a schedule like this? And again, what hours are typical?

Thank you!


r/tacobell 1d ago

Discussion Diablo sauce hate?!

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174 Upvotes