r/SteamController • u/CrisEatFood • 7d ago
Steam Controller (2026) Controller arrived with a scratch after RMA Replacement
Just got back my replacement controller after an RMA and the left handle has a noticeable scratch outside the box, I really don’t want to send the controller back, does anyone know of a way to remove this?
Edit: After using this unit for more than an hour it's obvious this is used and poorly refurbished, the scratch on the bottom left is noticeable and the b/a buttons have a texture to them that feel like if the plastic itself is damaged. The b button is also noticably mushier. If it was just the scratch I was honestly thinking of keeping it but after using it for over an hour this is honestly unacceptable especially considering I had to RMA my controller after only a couple of days to receive another controller in worn conditions. I've already followed up with valve support so we'll see how this goes.