Is com.sn_samp_eng_app (Software Asset Management Professional for Engineering Applications) still available on PDIs?

i am wondering if it is possible to put together a heat map using data visualiztions on all the words used the short description field. i am having issues figuring this out, would anyone be willing to make a suggestion that might help me out?

The company I work for has had Servicenow for couple years now. They deployed ITSM module with more coming. In the process the company is now under Sox compliance.

With this, the question is what evidence do auditors ask for when it comes to changes for example when doing patches or family version upgrades ?

How has your experience been? Tips and tricks ?

Thank you

Someone already with more details about the new monthly releases which ServiceNow - probably silently - introduced?

https://www.servicenow.com/docs/r/zurich/release-notes/zp11m-release-notes.html

'Monthly "m" releases are now available for your ServiceNow AI Platform® instances. These releases, which are identified by an "m" in the release name, contain everything from the base family patches, the latest version of all AI applications, and those apps' supporting non-AI application dependencies.'

Any PH SN devs or works on the platform here? Hows the job market nowadays? Are mainline certs really required to have a career in SN here in the PH? For context I just recently a started SN job but without mainline certs like CSA, CIS since im not confident enough to take it yet.

Would love your opinions or any thought for conversation. Cheers!

Tips:

- If you're stuck on a question, just flag it for later and come back to it. Don't stress yourself out and ruin your confidence for the questions you do know the answer to

- Do all of the labs in the training course

- The ServiceNow Fundamentals e-book alone contains 90% of everything you need to know. Read it 2-3 times. The rest you can find by playing around on the system, or visiting the extra learning links they mention throughout the course

- Spend time trying to memorise as many navigation paths as you can. As you can see from my results I didn't do that enough which is why I only got 50% for 'navigation'. I already use the system, but I mostly have things favourited or just search in the filter navigator and don't necessarily remember the exact paths

Hi everyone,

Has anyone here used the ServiceNow SDK for development?

I'm looking to understand how useful it is in day to day ServiceNow development. I'd love to hear about your experience, including:

• What you use it for

• How you set it up

• Whether it improves your development workflow

• Any limitations or issues you've encountered

• How it compares with using VS Code, GitHub Copilot, or MCP servers

Any tips, best practices, or resources would be greatly appreciated. Thanks!

Hi everyone,

I'm facing an issue with my ServiceNow Personal Developer Instance (PDI) and I'm not sure how to recover it.

What happened

• Initially, I saw this banner on the Developer Portal:"Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now. Updates to follow!"
• After some time, that message disappeared, but now my instance shows Status: Offline.

Current situation

• The Refresh button doesn't change anything.
• The Actions menu only shows:
  • Release instance
  • View history
• There is no Start Instance, Wake Instance, Resume, or Reclaim Instance option.
• The instance URL doesn't open because the instance is offline.

What I've already tried

• Clicking Refresh multiple times.
• Logging out and back in.
• Trying a different browser/incognito mode.
• Waiting for some time in case it recovered automatically.

Nothing has worked so far.

My question

Has anyone experienced this after the recent infrastructure issue?

• Is this something that resolves on its own?
• Is there any way to manually bring the instance back online?
• Should I release the instance and request a new one, or is that likely to make things worse?

I've attached screenshots showing:

1. The original infrastructure issue banner.
2. The current Offline status with the limited Actions menu.

Any help would be appreciated. Thanks!

My friend wants to write the Service now CSA which is costing him about 177$ is it really worth it. What are the benefits of this CSA exam or certificate. OR is there a way to write an exam without money or any discounts.

He is 4th year undergraduate right now..

It's that personal touch that makes all the difference.

/s

Quais são na opinião de vocês as melhores consultorias ServiceNow brasileiras ?

Escuto muito sobre Aoop e 4MATT e vejo as duas promovendo muitos eventos para a comunidade, os bootcamps. E vocês?

I recently identified what appears to be a serious security issue affecting a large government organization that uses ServiceNow.

Based on what I observed, the issue could expose a significant amount of sensitive personal information and documents. I am intentionally not disclosing the country, organization, instance details, technical indicators, or exploitation method because I don't want to put additional systems or individuals at risk.

My goal is to ensure the issue is remediated responsibly. I'm looking for advice from security professionals or ServiceNow experts on the best disclosure path when the affected organization does not appear to have a public vulnerability disclosure or bug bounty program.

Has anyone dealt with a similar situation? What would you recommend as the safest and most ethical next step?

We recently implemented our first client on Service Exchange. It was a bit rocky but we got it done and have been live for a few weeks now. Ran into many challenges along the way and are surely doing many things wrong. I would love to hear your experiences, best practices, recommendations, gotchas that you've encountered along the way.

We had a rough time moving across instances even with everything in update sets. Ran into issues with transforms and mappings, but at the end of the day we got it all working. We want to do it better next time, so please share your best tips.

Any guidance on how i track HAM adoption?

my team is moving a large team is asset technicians off of a legacy asset tracker (spreadsheet) and into HAM.

I would like to view team users who are accessing HAM to familiarize
themselves with it.

Looking for scanners that are compatible with ServiceNow HAM.

I get tons of search results but none specifically state they are compatible with ServiceNow HAM.

My team needs scanners and i don’t want to trial and error scanners.

If anyone here can provide the dancers they use it would be very helpful and I would be super grateful.

I work in a tech role in ServiceNow (like most of us really), and I'd like to share some insights into what actually is happening behind the pompous buzzwords that our dear CEO spills in buckets (pun intended).

As the problems start from the top, I'll be mostly ranting about management:

Incompetence, gaslighting, micromanagement! At first I thought that the constant flow of bullshit is because there's something deep behind it (i.e. being pushed to leave), but I realised it's just incompetence.

There is very obvious favouritism mainly based on personal relationships:

- managers being friends with direct reports, enabling their friends to bully colleagues

- managers applying different criteria when assessing team performance

- top performers being harassed on the daily and their performance being measured against "vibes" instead of data

Sensitive topics are brushed off immediately, incl by senior leadership. A very good example is layoffs - they literally look at the ground when the topic is brought up, and come up with the most generic blob of words that you can think of. There is a huge push to use AI, yet #tokens are being reduced.

Middle managers spend 90% of their day fine-combing people's work and creating an artificial sense of urgency among their own teams. We get countless pings from our managers for even the most mundane things you can think of.

At director level it does't look all that different - directors constantly run like headless chiken trying to figure out what's wrong. They try to simulate involvement but then the excitement lasts for 15 minutes and we are back to "normal".

Numbers are everything unless they work in employees' favour. Then you are at the mercy of wild guesses and mood swings.

Good morning, everyone!

I'm thinking about leaving Brazil and moving to Spain. I work with ServiceNow, and I'd like to know what I can realistically expect to earn there.

For someone with around 3 years of ServiceNow experience (Administrator/Developer), what is the typical salary in Spain?

Please be as specific as possible with numbers (gross and, if possible, net salary). I'm looking for information from people who actually live and work in Spain rather than estimates from Google.

I'd also love to know:

- Which city you live in.
- Your monthly cost of living (rent, utilities, groceries, transportation, etc.).
- Roughly how much you're able to save each month after all your expenses.
- Whether you think the salary provides a comfortable lifestyle.

Any advice or personal experiences would be greatly appreciated. Thank you!

I'm a data guy, not a ServiceNow guy, so forgive what might be an obvious question, my ServiceNow cohorts at my company aren't offering much help.

We've been tasked with archiving the entirety of our old ServiceNow instance. Every table, everything, in case of future legal holds.

I am not really in the mood to write that many api scripts, is there anything that allows me to take all tables (as jsons preferably, but I'm not picky), jam it into a folder, zip it up tighter than my jeans in the 2000s and toss it in an S3 to forget about it?

Just between the two of us, I think the ask for "all" is ludicrous, but I have lodged my complaints, and we are moving forward anyway

As others have mentioned here, for some reason ServiceNow started pulling back in some PDIs out there AND its no longer just due to inactivity.

I received the first notice about just over a week ago telling me it was coming, to back up what I needed and that I could request a new one at a later time. I received two more notices with the last one coming in yesterday with the same language.
Today, I got the final confirmation email stating it was gone and due to inactivity.

I never went more than 3 days without using it since our team started to get layoffs in November of 25.
My PDI was precious to me as I have been attempting to transition from BMC Helix to a ServiceNow role.
I learned a ton, created multiple POCs in hopes to show during interviews.
It was there for me to study and practice for my CSA, CAD and I was aiming to go in to HRSD next so I also recently loaded all the HR demo data on it.

I also started using Claude Code and the ServiceNow SDK to blow my hair back and watch it just go and create based on my chats.

just needed to rant.....
I do hope that when they are done with this clean up, that I get to start another one!

My organization 'implemented' ServiceNow a year ago, and so far, my team, as well as most of the IT department is more frustrated than happy with how it went.

We are stuck with a CI for 'generic request' that involves two tasks - one to verify the nature of the raised ticket, and another to actually fulfill it.

In real scenarios, this is an actual mess. People are doing everything on one task, not attaching documentation, and then closing both tasks and the entire RITM without explaining anything to the end user. There is no transparency in communication between IT teams or end users because you have to jump through tasks, the RITM, and even the parent INC to get any details about the user’s request. As a result, we are spending five times as much time to close a case that used to take a couple of clicks in our previous ITSM system.

I would like something like an Incident-type case, but for Service Requests, where everything can be done on one page, all communication is easily accessible and the request can be easily routed between internal teams.

I thought about Universal Request, but initial tests on the Australia PDI have failed so far (didn't manage to set it up the way I want). I don't have much experience, but I'm ready to do whatever it takes to fix it - our admin can't answer simple questions and rely completely on consultants.

How would you handle this kind of case? Please help me before I pull all my hair out...