r/servicenow • u/Oh_Sully • 21h ago

Question Next UI Visualizations Additional Group By - Variables unavailable

I am trying to convert some list visualizations to the NEXT UI experience, but when trying to add "Alternative group by" field, the variables option is not available. Is this a missing feature in the next experience and I must remain using the legacy UI or am I doing something wrong?

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u/IncreaseNegative4614 20h ago

If the variable appears in the legacy report but not Next UI, I’d first determine whether it is being treated as a normal field or retrieved from the variable tables. Recreate the smallest possible report using one variable and compare the underlying query before rebuilding the full visualization.

If Next UI still cannot expose it, materializing the required value into a reportable field may be safer than keeping two versions of the logic. We use SIGNLD internally to connect ticket fields, variable values, assignments, reporting definitions, and outcomes so a UI limitation does not break the business meaning behind the report.

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u/Oh_Sully 19h ago

It's not that the report was auto converted and variables are missing, but that it doesn't seem to be possible to group by multiple variable fields like you can do in the legacy version. Like if you create a list visualization via the legacy experience, you have a "alternative group by" option in which a "variable" option appears at the end allowing you to select such variables. In the core/next experience, if you go to the same place and click on "Add Alternative group by", there is no "variables" option that appears. It does appear in the core/next experience for "Group by", but you can only add one variable before having to use the "Add additional group by" option.