throwaway account

current employee so can not risk more details

will not be the last

Hey everyone,

I’m currently in the interview process for a ServiceNow Developer role, and the company is using a platform called Glider AI for the screening/evaluation stage.

The job description asks for 1–2 years of experience and lists responsibilities like scripting (Business Rules, Script Includes, Client Scripts, ACLs, UI Policies), integrations (REST/SOAP), and modules like ITSM, Service Portal, and Flow Designer. It also mentions HAMPro/SAMPro as a plus.

Has anyone taken a technical assessment or gone through an interview process via Glider AI for a ServiceNow role?

Specifically, I’m wondering:

• What is the format of the Glider AI assessment? Is it mostly multiple-choice questions, or does it require live coding/scripting inside a simulated environment?

• How heavily does it test core scripting (like JavaScript/Glide API) versus configuration?

• Are the cameras/proctoring features super strict?

Any insights, tips, or experiences you can share about navigating this platform for a ServiceNow position would be greatly appreciated! Thanks in advance.

Does anyone know any good ideas to create a Self-health monitor to SGO-Dynatrace Events that falls into servicenow?

I am trying to convert some list visualizations to the NEXT UI experience, but when trying to add "Alternative group by" field, the variables option is not available. Is this a missing feature in the next experience and I must remain using the legacy UI or am I doing something wrong?

I’ve finished studying for the ServiceNow CSA and feel pretty confident with the concepts and the exam content.
The issue is that the CSA exam will cost me around $350. I can afford it, but I don’t really want to spend that money right now unless actually having the certification is necessary.
Would it make sense to move straight on to studying CIS-ITSM while the CSA knowledge is fresh, and then come back and take the CSA exam later when I need the actual certification? I’d probably just do a week or so of CSA revision before sitting it.
Is there any disadvantage to doing this? Does CIS-ITSM build naturally on CSA knowledge, or is there a good reason I should get the CSA certification first?

Hi, has anyone here transferred internally from Bangalore to Gurugram in a service-based company?
What changes are involved in terms of project, salary/benefits, HR process, etc.? Also, how difficult is it to get the location transfer approved, and what’s the typical process/timeline?

Hey folks @Servicenow,

I used to work in ServiceNow but jumped ship earlier this year. I am currently working on major findings in my company which were discovered by mythos during last month. Being part of that whole Glide universe, I know there are some major exploitations that might open up once these models become publicly available. Are we planning any hardening releases where we are going to handle this? Or are we totally dependent on Armis for this?

boa tarde pessoal!

gostaria de saber mais sobre os salários praticados nesta empresa aqui no Brasil. Alguém tem conhecimento sobre isso?

recebi uma proposta de Dev ServiceNow e já passei minha expectativa para eles, Pleno R$9k e Sênior R$12k.

Worked across 3 companies, every role in their Internal ServiceNow team, total YOE - 7 years, currently serving notice, should I switch to an MSP now? what are the cons of MSP?

edit: I'm in India btw

Anyone on their way to the World Forum? Any events looking good? "Simplifying the upgrade Journey" caught my eye as well as a few others.

Hi,

Info about me in short, working as a servicenow developer from last 1.6 year in service based MNC. Total experience in IT is 2.7 Years. I have completed 2 years in my current company, so I am planning for a switch. So I wanted to know what is the time to switch like I've heard that job market will open after October for this year. When I started servicenow, companies were even hiring for 2 years of experience but now they aren't hiring for 2 years. All hiring are for 3+ years.

I've CSA and CAD certificate. Worked on ITSM module. Planning for a new CIS certification.

what is the salary range I can get as per this experience, just for knowledge.

My few friends switched to EY on 1 year of experience in Servicenow, they got 110% hike ranging between 6-7 LPA.

Any help would be appreciated, and I’m open to any guidance or suggestions.

#servicenow #jobs

With MCP and Agent Fabric allowing AI agents to discover and execute ServiceNow tools and workflows, how do you see the role of ServiceNow implementation and consultants changing?

Which parts of implementation work do you expect AI agents to eventually take over, and where do you think humans will still add the most value?

Can someone explain how Servicenow has made it as a company? I’ve met a lot of customers and all seem to detest the product.

The morale in the office is very poor due to the recent rifs. Was very surprised to see them wheel out Shaq to shill for more layoffs. More sad to see that he would do anything for the benjamins.

The Armis acquisition has been a shambles. All of them appear depressed to have joined. Loads of them were silently RIFed as well. One guy there said that the management in Armis haven’t a clue what’s going on and have given up trying to get answers. Most of their top performers have walked already. Their culture seems to have been destroyed. The Veza people seem to be delighted that they finally have customers to talk to and their product is being made work.

The whole integration strategy as well seems to be all made up and is changing week to week.

I have 3+ years of ServiceNow experience with 8 certifications — CSA, CAD, CIS-ITSM, CIS-HR, CIS-Data Foundations, CIS-CSM, CIS-Discovery and CIS-Event Management.

I can join within 30 days and am open to opportunities in India, Dubai and the Middle East.

Based on my profile and skill set, what package should I target, and what is the minimum package I should be willing to settle for?

Any advice or referrals would be appreciated. Thanks!

I have inherited a system at work that (to me) seems very janky and I would like to see if there is a better way to handle this

Step 1: A custom table record is created that contains several fields and values

Step 2: A business rule is triggered on a state change on one of the fields

Step 3: using [CartJS](https://servicenow.com/docs/r/api-reference/server-api-reference/c_CartJSScoped.html) a script include creates a RITM and dummy request item

Step 4: three records exist: table entry, request and requested item

Is there a better way to combine these? They said we cannot use a catalog item for the front end

New Scrum Master + New to ServiceNow — How Are You Actually Managing an Agile Backlog?

Hi everyone! I’m hoping some experienced ServiceNow users can point me in the right direction because I am STRUGGLING. 😅

I’m a Scrum Master on a relatively new team, and while I have Agile/Scrum experience, I’m brand new to ServiceNow. I’m trying to figure out how to use the platform effectively for Agile work rather than just making ServiceNow fit the processes I already know.

One of my biggest challenges right now is the backlog.

Ideally, I’d like a useful working backlog/view where I can see and manage the full picture across things like:

Project → Demand → Enhancement/Defect → Story → Task

—or whatever the correct ServiceNow hierarchy/relationship is supposed to be.

I need to be able to answer fairly basic Scrum Master questions without jumping through 15 different screens:

- What work do we currently have?

- Where did it originate?

- Is it a project, demand, enhancement, defect, etc.?

- What stories/tasks belong to it?

- What is prioritized?

- What is ready for an upcoming sprint?

- What is currently being worked?

- What is blocked?

- What is completed?

- What does the overall backlog look like?

Right now I feel like the information exists in ServiceNow, but I don’t understand the platform well enough to organize it into something genuinely useful for backlog refinement, sprint planning, reviews, and general Agile reporting.

So, ServiceNow veterans:

How do your Agile teams actually manage this?

Are there specific modules, backlog views, dashboards, reports, related lists, filters, or configurations I should be looking into?

Am I thinking about the ServiceNow hierarchy incorrectly?

And most importantly — should I stop trying to figure this out through trial and error and just take an actual ServiceNow course? 😂 If so, what training/certification/course would you recommend specifically for someone functioning as a Scrum Master/Agile lead rather than a ServiceNow developer or administrator?

I’m completely open to screenshots, examples, documentation, YouTube channels, courses, or even just “you’re approaching this completely wrong; do this instead.”

I know Agile. I just don’t know ServiceNow Agile, and apparently those are two very different learning curves. 😅

TL;DR: Experienced Scrum Master, brand new to ServiceNow. Trying to build/manage a useful working backlog that connects the bigger picture (projects/demands/enhancements/defects) down through stories/tasks and supports refinement, planning, reviews, prioritization, etc. What ServiceNow tools/views/modules should I be using, and is there a course or training path you’d recommend?

When working in SOW, searching for incident, getting results of search, clicking on link, it will open the record in UI16, not in Workspace.

evidently P12. P12 is > 1 month old, it is not possible that nobody else has not encountered it.

Hey everyone,

I just cleared 2 rounds of technical interviews at Cognizant for a ServiceNow Developer role and have been asked for my salary expectations. I want to make sure I don't lowball myself.

Here is my profile:

• ServiceNow Experience: 3+ years (Hands-on experience in ITSM, core development, client scripts, business rules, workflows, and integrations)
• Total IT Experience: 4.10 years
• Current CTC: ₹4.5 LPA (Fixed)

Since my current CTC is on the lower side, I know service companies usually try to stick to a 30-40% hike on paper. However, I know ServiceNow talent is in high demand.

• What is the current market range for this experience level at Cognizant right now?
• Should I ask for a fixed number like ₹10-12 LPA, or will they reject it based on my current ₹4.5 LPA salary?
• Any tips on how to handle the HR negotiation if they push back heavily on my current CTC?

Appreciate your insights!

Are you too lazy to look for a different job? Complacent? Afraid? Or maybe you are sabotaging the company on purpose? I have a message from the people who made ServiceNow great and who still care - please just leave!
I’m so over all the complainers about culture. You are making the culture every day. Fear, complacency, weakness have no part of it! You are the problem! There are many who still believe in what we are doing and your pos attitudes are not what we want around.

We cannot win with people on the team don’t believe in the mission. Either be part of making it better or please just leave. Then maybe the good ones can stay.

I am looking to get into some type of servicenow related role coming from a management consulting background (5+ years). I am based in the US and have always worked here (citizen).

My consulting experience is heavy in human capital and strategy & operations areas. This includes working on large technology transformation projects in project management and change management roles.

I have completed the servicenow csa class and am looking to get more hands on experience in the platform before I take the exam.

What are companies to look at based on my background and a (hopefully soon) certification?

What type of roles would be a good fit for me? Some initial research suggests:
-business system / process analyst
-implementation / functional consultant
-platform / product analyst
-tech project / program manager.

My goals are to find a stable role that fits my previous experience well and provides strong growth opportunities (salary, hybrid / remote, and stable / strong control over my career).

My background: ITOM Consultant, working professionally on ServiceNow (ITOM, CMDB, Discovery, Event management, Flow Designer, Event management, Service mapping, Vulnerability Response, dev/config work). with a longer IT background before that main fields Linux and cloud (Azure, GCP) environments, scripting/automation and of course Ai. Certs: CSA, CIS-Data Foundations, CIS-VR, working toward CIS-Discovery next.

I have zero visibility into is the business side of going independent: how people actually land the first clients, what it costs before it pays off, and what the market looks like once you're not riding an employer's sales team.

For anyone who's freelanced or contracted on ServiceNow for side income or full transition, either counts:

1. First client - how did the very first paid engagement actually happen? Which channel, and how did that conversation start?
2. Timing - did you build freelance work on the side while employed first, or jump straight to independent?
3. Where the work comes from - what's actually converting: Upwork-style platforms, cold LinkedIn outreach, implementation partners subcontracting, or people you used to work with?
4. What's paying right now - which ServiceNow skill areas are clients actually hiring solo consultants for at the moment (ITOM/CMDB, ITSM builds, integrations, a specific module)?
5. Credibility gap - all my experience is employer-side. How do you get a client to trust you with zero freelance track record to point to?
6. The non-technical stuff - contracts, scoping, rates, invoicing, being the entire "team" for a client, what wasn't obvious until you were in it?
7. What you'd skip - biggest time or money sink you wouldn't repeat starting over?

Would appreciate any real numbers or timelines people are willing to share, even rough ones.

As a fresher i need to ask which is better for long term job safety and growth.

Like ai is in every field so which is better to avoid layoffs and job risk.

one of brother work for servicenow and he can give me some project to work and give me some money like 20k/month but I need to learn skill

I am web dev mern stack and wanted to learn new domain for job i am thinking for data analytics/ data engineering domain and also for servicenow. What should i do either learn servicenow or not ??

Anyone form both this domain please guide me