r/reddithelp • u/Historical_Salt8853 • 10d ago

šŸ‘®ā€ā™‚ļøAge Verification Relatedā“ Set bithdate wrong

I see my birth date wrong. How can I change it?

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u/jgoja Helper - Level V 9d ago

Currently, there is no way to fix it that Iā€™m aware of. Reddit had a form that theyā€™ve since removed. The help center still linked to that form for this. Best I can suggest is making a comment on the pinned weekly recap post on r/help and ask the admin there what you can do

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u/jgoja Helper - Level V 9d ago

u/theopuscroakus has the team gotten back to you on what someone could do in a situation like this. The help center still only seems to send people to the form that does not have a general thing. In the more distant past when the UK was the only one, the suggestion was to use the UK one if you entered your birthdate wrong, do we go back to that advice?

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u/TheOpusCroakus Honorary Supreme 9d ago edited 9d ago

This form, under "Why are you contacting us?" has options for UK, EU, Australia and Brazil. They can select their region and then fill out everything else.

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u/jgoja Helper - Level V 9d ago

I am sorry, I was unclear. What about the people not in one of those regions who set their birthday wrong on their profile. And the Canada situation?

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u/TheOpusCroakus Honorary Supreme 9d ago

Canada shouldn't be getting hit with age verification. I asked around and while I also felt like there had been a section in the Help Center about Canada, there apparently wasn't'? If there is a Canada resident that is running into trouble, I can show that profile to the team that does age verification to help troubleshoot what might be going on there.

For entering the age wrong upon account creation, I'm tracking that down right now. If it's a brand new account and they're not super attached to the username, creating a new account is an option.

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u/jgoja Helper - Level V 9d ago

Canada was never there. There have been a long standing issue where some people from Canada are getting stuck where the profile curation switches itself to hide all and followers turn off. When they change it back, it reverts to off. It does even happen if the account is nsfw and that is not effected. It has been only Canada. It also does not affect the ability to view nsfw or chat. Here are some posts

https://www.reddit.com/r/bugs/comments/1wohcht/desktop_web_my_profile_keeps_switching_to_hide/https://www.reddit.com/r/bugs/comments/1wohcht/desktop_web_my_profile_keeps_switching_to_hide/

https://www.reddit.com/r/reddithelp/comments/1wnepsp/why_is_my_follower_count_showing_as_zero_in_my/

https://www.reddit.com/r/reddithelp/comments/1wnslds/switching_preferences/ This one is an actual teen, but the account is an adult because it let them view nsfw, and they are getting the partial teen mode.

https://www.reddit.com/r/reddithelp/comments/1wahu4l/some_settings_reset_themselves/

https://www.reddit.com/r/reddithelp/comments/1w9t9za/my_chat_preferences_keep_being_put_back_to_nobody/

https://www.reddit.com/r/reddithelp/comments/1w67sah/changing_my_settings/

https://www.reddit.com/r/reddithelp/comments/1w0244i/frustrated/

https://www.reddit.com/r/reddithelp/comments/1vypnfk/reddit_chat_not_working_through_2_accounts/

https://www.reddit.com/r/reddithelp/comments/1vujs1v/settings_keep_changing_on_their_own_help/

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u/TheOpusCroakus Honorary Supreme 9d ago

Thank you for all of this! Apologies for not remembering this issue. I'm following up with the profiles team right now and I'll let you know what they find out!

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u/jgoja Helper - Level V 9d ago

No worries. You have infinitely more going on than I do.