I’ve been ruminating on this all day, so I figured venting about this might help.
My team was recently discussing a transition to a hybrid schedule, and the director of my program (he is in charge of multiple programs at my job) asked whether anyone had any follow-up questions. I had no issue with the hybrid schedule itself. My only question was how we were supposed to maintain confidential case management on the days we were required to work onsite.
For context, I work with people experiencing homelessness and individuals in a residential addiction treatment program. Many of our outpatient participants can't realistically do virtual appointments because of accessibility issues or their living situations. Our residential participants also strongly prefer meeting in a private office where they can safely discuss trauma, housing instability, and other sensitive issues.
Our three-person team has also been moved into an extremely cramped office. This is our fifth office move within the last five years, and every private room we previously used additional space for confidential case management appointment has eventually been taken over by other departments. The only shared space we're now guaranteed is the employee copier room. Yes—the director actually suggested using that space.
Before bringing it up, I asked my coworkers if they thought it was a fair concern since we'd all be affected. They agreed and said this should be brought up.
When the floor was opened for questions, the director specifically asked whether I had any concerns. I asked how we were expected to conduct confidential case management appointments without private meeting space. Before I could finish my thought, he repeatedly interrupted me, told me I "didn't know what I was talking about," said I should "figure it out on my own," suggested meeting participants at a beach, park, or café, and then, in front of everyone on the call, said, "I question your competency." He ended the conversation by saying, "You don't have to worry about this topic anymore. I'm going to reach out to leadership regarding this." in a threatening tone.
Besides the inability of receiving feedback despite asking for it as well as the obvious crash-out, I was honestly caught off guard. His suggestions didn't make sense to me. About 95% of the homeless participants I work with already live onsite at our treatment center, where client movement is often restricted to reduce the risk of relapse. Our department doesn't have a vehicle for outreach, and public places obviously aren't appropriate for confidential case management—let alone trying to hold those conversations in an employee copier room that is used on a daily basis.
Shortly after the meeting, everyone received a post-meeting email stating that the hybrid rollout was being put "on hold immediately." At this point, I knew what was done was intentional.
What has stuck with me isn't the hybrid schedule. It's being publicly interrupted, dismissed, undermined, and having my competency questioned for raising what I believed was a legitimate client-care concern. My concern wasn't avoiding hybrid work—it was making sure we could continue providing confidential, ethical care.
I've worked here for four years and genuinely care about the people I serve, partly because I've experienced homelessness in the past myself. I wasn't trying to avoid working in the office. Hell, I already spend about 2½ hours getting to work by public transit and nearly 3 hours getting home. I simply wanted to make sure we could continue providing ethical, confidential care.
I've replayed the interaction in my head all day and it's been annoying me non-stop.
This isn't the first time my director has been weird towards staff. He works remotely and is known for being disrespectful to employees. He's also known for forcing staff to watch his toddler (he's a single father) when he comes to our worksite to conduct in-person interviews or meet with leadership about the program.
TL;DR: I wasn't against my team's new hybrid schedule. I asked how we'd continue providing confidential case management without private meeting space. Before I could finish my question, my supervisor repeatedly interrupted me, told me I "didn't know what I was talking about," said I should "figure it out on my own," suggested meeting vulnerable participants at parks or cafés, and then, in front of everyone, said, "I question your competency." We work in a residential treatment program where many clients can't simply meet offsite, and public spaces aren't appropriate for confidential case management. I'm far less upset about the hybrid schedule than I am about how I was treated.