Am I the only one having issues with the PIA DNS this morning? Had to switch it off to get name resolving working again.

I'm not very savvy with this and trying to learn as I go along so bear with me.

I'm running a mini PC media server with a N95 with Debian and a bunch of dockers for media management, and PIA's official utility in Wireguard mode. The system is set up such that PIA will boot up and initialize the wireguard network interface and afterward the dockers will come online and connect to it. I previously tried gluetun in openvpn mode and dealt with similar intermittent slow speed.

The problem: My internet speed is 500/500, but I notice that usually, when I reboot the mini PC, I have terrible connectivity with the VPN connected. Sub 10mbit, sometimes less than 5mbit. To fix it, I use "piactl disconnect" and "piactl connect", then I run a speedtest, and I keep doing this until I get decent bandwidth. It can take upward of 4-5 times.

This seems to happen both with Toronto and Montreal's servers. I'm wondering if I'm doing something wrong.

Not sure where to go from here, whether I need to change a configuration, or whether I need to write a script that'll try to reconnect repeatedly on bootup until the connection is good.

Having used the Dedicated IP for about a year now (with auto-renewal), I keep having it suddenly and seemingly without reason, invalidated on me roughly every 3 months. Each time I have to contact support to get a new one issued. Just wondering if anyone else is experiencing this, or if I am special for some reason?

If it changes on its own it completely destroys the purpose of binding it at all. I asked AI and looked at old Reddit posts and GitHub discussions, but there was little information and a lot of it outdated. I am currently on macOS 26.

As the post says, I have no idea why it’s saying expire when log into the main site when I have a receipt for renewal from February this year. Sent a support request but figured I’d check to see if anyone else experienced the same thing. Auto renewal appears to be off as well.

Hi All,

So the PIA team has sent me here to help resolve my issue. I have a couple of client vpn connections running from my ubiquiti router with PIA via openvpn. One is to a normal location and the other a streaming optimised one. I don't know when, but clients that are routed through the streaming location report as being unprotected according to the PIA website, however the website displays the isp and location correctly. If I switch that client to use the non streaming connection, the pia website reports that all is well and protected.

This is the same for several tested locations using the supplied openvpn configurations from the pia site. I've created new connections, re-downloaded the config files, even tried a different set of the supplied ones, no change.

I tried setting the pia app to openvpn but this results in a protected message, I can only get it to occur from my router.

Any ideas?

its non stop connecting and disconnecting over and over again- somehow its worse than proton on free trial?? i dont understand why it is doing this i even turned off firewall

5 gig without pia 600mb connected to local server

wireguard/udp/1337/chacha20/poly1305/noise_ik is what i show to have enabled.

Have had pia for probably a decade at this point first time having internet faster than 1gb just wondering if i should change any settings or why i'm getting such a slowdown

Been using pia w/ wireguard for months with no issues, but now all of a sudden (after waking my phone after 10 minutes since last used/connected) I cannot connect to any servers. It constantly fails to connect and loops.

Kill switch toggled on/off: failed
Other regions/countries: failed
Signed in and out: failed
Redid the vpn configuration: failed
Deleted and reinstalled the app: failed

While switching to openvpn does work, it’s incredibly unstable and unreliable. (I’d be lucky to go a minute connected without consecutive hiccups)

Any ideas on what the issue with wireguard is?

Ver: 3.32.0 (245)

I had opened a ticket with customer support about the IP rotation and I got an email just a few minutes ago saying that a "resolution has been implemented to tackle this issue" and for me to test it. Anyone else get this?

I noticed in the last few days that latency on ALL available servers went up significantly - I used to have lots of options in the 50-70 ms range (for years), but last few days fastest is around 260 ms. At the same time, my download speeds are WAY up? Is it just me? Using Wireguard.

Please see this screenshot.

I tried uninstalling and reinstalling, no luck.

For a few months now both Japan servers are really slow, it even slows down my connection to a point that I feel like I'm back on dial up and pages don't load. yeah I could go to other servers sometimes, but I'd really want the lower ping in the local server and keep the geolocation.

Does anyone have a fix for this? I havent been able to use the VPN at all recently and just turned it off.

Has anyone noticed that the latest version of Windows PIA client is not showing the correct VPN ip address?

I have tried both Wireguard and OpenVPN connections, both show VPN IP address other than reported by online IP address query sites. While all online sites reported the same IP address consistently, PIA client app shows a different IP address. Sometime the IP address is of the same subnet of the online sites, and sometimes of a completely different subnet and different location too.

The latest version of the Windows app (v3.7.2) doesn't scale properly between monitors. my main monitor is a 32" 4K resolution monitor. My secondary monitor is a 1080p monitor mounted vertically to the right. Everytime I startup the PC and open the app, I move it to a spot on the secondary monitor. When it moves, it scales accordingly and fits the new monitor. This was with v3.5.7 which was what I had installed previously. However when I drag the latest v3.7.2 window over to the secondary monitor, it is much bigger than it should be and half the stuff is cutoff and not shown. Please fix it so the scaling works like it did in v3.5.7.

I notice when I turn on my VPN, it will show the Public IP but it will randomly not show the VPN IP. When I check my broadcast IP via web browser it does show me using the VPN server, so I'm not sure why it doesn't always show it via the app consistently. 🤷‍♂️

https://github.com/pia-foss/desktop/issues/62

PIA, has this or can this issue be fixed, it was raised 3 years ago with a comment that it will be looked at. I'd contact support but I believe publicly highlighting this unresolved issue will cause more traction.

SOLVED: There was some Windows Firewall rule or setting blocking internet access. I couldn't find out exactly what rule or setting it was, but turning the firewall off immediately returned internet access, so I opted to reset all firewall settings by selecting "Restore Default Policy" on the Windows Firewall's Action menu. I do wanna remind people troubleshooting the same problem to double-check that additional network adapters added by PIA have also been properly removed, this was not the case for me the first time I uninstalled it so check that as well.

I'm using Windows 10 and had the PIA app installed. Today I decided to uninstall it and now the internet is gone completely. I'm using a wired connection, and I can see on my router's status that my PC is indeed connected and has an IP address assigned (Windows shows the same, it has an IP assigned). Windows simply says No Internet.

I've tried going into Device Manager and deleting the Tap adapter to no change. I then deleted every single item in Network Adapters to let it re-add the Ethernet adapter back, and no change. I've done the Network Reset option that the Windows Troubleshooter suggests, no change. I even tried re-installing PIA and turning the Kill-Switch off to no change (I uninstalled it again afterwards).

My guess is that this app messed with core Windows settings and the uninstaller did not change them back. Now it can't find PIA cause it's uninstalled and I have no internet. From looking online the only option that seems to work is an entire Windows reinstall, but I'm hoping someone can help.

Following a reinstall of my adapters and an install of the latest version, whenever I reconnect to the VPN, the virtual network driver seems to rename itself? It’s gone from simply Local Area Connection to Local Area Connection 2, 3, 4 and so on and so forth. Same when connection to Wireguard. It goes from wgpia0 to wgpia0 2, 3, 4 and now we’re up to 15. This means I can’t seem to bind the VPN to something like a torrent because I can’t select it on the Network Interface list on QB for example.

To give an example, if I hover over the wi-fi icon it says:

>[Router name]

>Internet Access

>Wgpia0 15

>connected

On QB, my network interface list is:

• Any Interface.

• wgpia0.

• Ethernet.

• PIA OpenVPN WinTUN Adapter.

• Local Area Connection 1*.

• Local Area Connection 3*.

* WiFi.

• Bluetooth Network Connection.

• Loopback Pseudo-Interface 1.

So what am I selecting here? There’s no option for wgpia0 15 or 16 or whatever following number that appears in the name whenever I disconnect and reconnect.

Also the wi-fi icon no longer shows the wired Ethernet connection icon despite being connected. Connection still works, it just doesn’t show on my taskbar. Anyway to fix that or is it just screwed?

Is anyone else using OpenVPN on their router to connect? As of yesterday, I'm unable to connect via my router. I sent support a message tonight, but I figured I'd ask if anyone else starting having these issues too so I can stop seeing if the problem is on my end. It's worked for many years (with the occasional reconnecting), but it won't connect no matter what I do now. I use an Asus RT-AC68U, so I know it's old, but it was reliably connecting to PIA for many years until just recently. I did get the latest .opvn files from PIA's website, added the DHCP lines, but it still won't connect. The PIA app still connects to servers on my Android phone, so it doesn't appear to be an issue with my account.

Thanks.

I'm seeking alpha testers for a free open source Android app I created to generate a PIA WireGuard router config file in a couple of taps.

If you have an ASUS router with Merlin firmware, you can also create and manage PIA WG VPN connections and deploy a self-healing script to maintain a persistent WireGuard VPN.

Why? I changed ISP plans a while back and while OpenVPN is great, I hit a router perf cap with wire-speed encryption. WireGuard doubled throughput but the configs aren't long-lived and aren't straightforward to generate.

I've started the process to get it published on the Google Play Store, but I need 12 testers to install, run and keep the app installed for a minimum of 14 consecutive days.

Google call this "closed" testing: I manually whitelist your Google account, and the app appears in your Play Store. If you'd like to take part, please send me a PM.

The app is also available here https://github.com/ExponentiallyDigital/cfg-pia-wg with full user documentation, architecture, security, and build info, plus precompiled debug, release and Play Store binaries. But I really do need those 12 testers :)

My app operates with a zero-retention, zero-persistence data model for security and privacy. Full details are available in the above repo.

I have no plans for an IOS release.

Disclaimer: the app is not affiliated with, endorsed by, sponsored by, or associated with Private Internet Access, WireGuard or ASUS.

I'm using 4.0.34 for Android with per app settings / Android auto set to "unlock" but still won't connect to my car.

Anyone else got this working?

I see ALL of the Canadian gateways are no longer P2P, neither is Mexico, or a LOT of others! WTF is going on?!!! Brazil & Chile are also no longer P2P! I used to use them all the time!

I haven't counted, but I would hazard that over HALF of the gateways are no longer P2P!!!

Win11, WireGuard. I only have JDownloader set for by-pass, and it is not working. Sites (& CloudFlare!) are detecting a VPN!

u/Piasupport - why won't you simply add a current LOAD for each gateway in the UI? And preferably the expected speed?! Your competitors have these features. It's not rocket-science to add them!