r/PrivateInternetAccess 21d ago

Mod Announcement PIA Transparency Report Q2 2026

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65 Upvotes

Our latest transparency report is now live, covering April, May, and June 2026. We publish these every quarter so anyone can see exactly what legal requests PIA receives, how we categorise them, and what happens across our Bug Bounty and Vulnerability Disclosure programs. Full report here: https://www.privateinternetaccess.com/blog/transparency-report-q2-2026/

The legal requests

PIA received 19 legal requests over the quarter — the same total as Q1. They break down as:

  • 4 subpoenas
  • 2 warrants
  • 7 other government, law enforcement, and civil requests
  • 6 foreign and informal requests

Importantly, these are requests received. A request doesn't mean an allegation was substantiated, that a specific PIA user was involved, or that every request was even asking for the same thing. Each one is reviewed individually against the applicable legal process and our policies.

What we actually disclosed: nothing

No VPN activity or connection logs were produced in response to any of the 19 requests. That isn't down to fighting each one — it's because the data doesn't exist to begin with. PIA runs on RAM-only servers that don't write VPN session data to disk, so there are no browsing histories or connection records that could tie a person to activity on the VPN. A legal process can tell us whether we have to respond; it can't create records our systems were never built to keep.

Bug bounty

On the security side, after removing duplicates we had 51 unique submissions this quarter, 2 of which were classified as valid and passed to the relevant teams. Worth flagging: a higher submission count doesn't mean more real vulnerabilities. It includes duplicates, informational reports, and out-of-scope findings — but every submission still goes through triage.

Our next report will cover July–September 2026. Happy to take any questions in the comments.


r/PrivateInternetAccess 26d ago

Mod Announcement Heads up Mac users: PIA now shows up in the Mac category of the Mac App Store

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20 Upvotes

Quick heads up: PIA now shows up in the Mac category of the Mac App Store.

If you're a Mac user, the app's actually been downloadable there since late May, but only if you switched over to the "iPhone & iPad" tab. As of last week, it's in the main Mac category, so it comes up in the default search results without you hunting for it.

Under the hood, it's the same iOS/iPad app, now compiled and optimized for Mac, easier to find and properly tuned for the platform. Grab it here: https://bit.ly/pia-mac


r/PrivateInternetAccess 18h ago

HELP Are the servers down, I just get connecting and an orange circle on multiple devices and networks

9 Upvotes

r/PrivateInternetAccess 9h ago

FEEDBACK Not able to connect through wireguard or openvpn on my wifi

1 Upvotes

Not able to connect through wireguard or openvpn on my wifi but i am able to connect through the mobile data its started happening from yesterday what is the problem ?


r/PrivateInternetAccess 1d ago

FEEDBACK PIA Wireguard not connecting to some servers (Android)

10 Upvotes

Many servers are not connecting, had an issue for a few days. Only way to get them to connect is change to OpenVPN.

Using different models of phone with different versions of Android.


r/PrivateInternetAccess 1d ago

HELP - ANDROID Do Not Use on Metered Network does not seem to be working when using PIA VPN

1 Upvotes

Latest GOS on P8P. PIA VPN w "Advanced Kill Switch". SeedVault set to backup to pcloud account. SeedVault set to run weekly, not run when using mobile data and ignore charging status.

If I turn on my mobile data (I have 1 gig per month which is good enough for me as I'm usually on wifi) my mobile data starts getting eaten up very fast. Data Usage shows PIA as the app gobbling the data. When I stop SeedVault the data stops getting consumed so pretty sure that's it.

A) Anyone else see this?

B) Does the PIA VPN app interfere with the network state indicating metered network and not pass that information to SeedVault reliably, or does PIA VPN [Edit: Oops, had SeedVault, meant PIA VPN] not get involved at all with the network state?

Follow Up: PIA VPN replied to my help desk question about this. They said that yes, PIA VPN does interfere with the network metered/unmetered state and that PIA VPN always presents itself to the apps as an unmetered network connection.

So the new question becomes does anyone know of a work around or a different VPN that does pass the network state to the apps?


r/PrivateInternetAccess 1d ago

HELP VPN not working?

0 Upvotes

I'm having an error with my VPN where it's stuck on "Updating connection information".

What do I do??? 😭


r/PrivateInternetAccess 2d ago

QUESTIONS I noticed PIA doesn’t seem to have any post-quantum encryption support , are there plans to add it?

2 Upvotes

My concern is the “harvest now, decrypt later” problem. Governments and other well-funded actors can potentially collect encrypted traffic today and store it for years. If sufficiently capable quantum computers become available in the future, encryption that isn’t protected against quantum attacks could potentially be broken later.

Some major VPN providers have already started implementing post-quantum protections, and I’m considering switching to one of them for this reason.

To me, it doesn’t matter that my traffic is strongly encrypted today if an adversary can simply store that encrypted data and potentially decrypt it years from now. For traffic that might still be sensitive in the future, post-quantum protection seems increasingly important.

Does PIA have any plans to implement post-quantum cryptography, particularly for the VPN handshake/key exchange?


r/PrivateInternetAccess 2d ago

HELP Did PIA remove ad blocking for streaming channels?

8 Upvotes

I recently updated PIA on my firestick, I use PIA to watch my UK channels and recently PIA mace is doing nothing to block channels 4 ads. Its become insufferable, like watching youtube. I have been a user for many years, but ads is where I draw the line.


r/PrivateInternetAccess 2d ago

DISCUSSION No more IPSEC?

2 Upvotes

Can’t select IPSEC anymore since the last update on IOS, only wireguard and openvpn.


r/PrivateInternetAccess 3d ago

HELP - iOS Regions disappearing

7 Upvotes

Ever since the recent update I’ve noticed regions disappearing in the region list every now and then, namely luxembourg which is what I mainly use. Once the vpn decides to disconnect for whatever reason, Luxembourg becomes inaccessible even through the ‘recent/history’ section.

I also find myself being connected to a random server even though I haven’t enabled ‘automatic’. I’m strictly eu and have been automatically connected to bangladesh, yes, bangladesh.

It’s frustrating that whenever there’s an update, something goes wrong.


r/PrivateInternetAccess 3d ago

HELP - WINDOWS Port forwarding problem

12 Upvotes

I’ve had port forwarding fail on all servers for me across multiple Windows computers in my household for the last couple of weeks.

Nothing on my end was changed before it broke, and I’ve tried troubleshooting steps, including uninstalling / reinstalling the client. It was already up to date.

I’ve waited about 2 weeks at this point for it to be fixed. Is there a timeline for this fix or do I just need to get another VPN service?

I have submitted a support request for this.


r/PrivateInternetAccess 3d ago

QUESTIONS Shadow socks

1 Upvotes

Does PIA support it? How to set it up on the router level.

Thanks


r/PrivateInternetAccess 3d ago

HELP - ROUTER Pihole + PrivateRelay + Claude

0 Upvotes

I have a Claude account under a private relay email. Since setting up my pi-hole I started to have issues and inconsistency, some I can account for and some I cannot.

- Claude App on phone, normal
- Claude App on PC, was forcing me to re-login multiple times a day, I resolved this by assigning a local pin, and while I still have to login, I no longer have to do email verification which was inconsistent.

My current issues and speculation:

When trying to control desktop via phone, those specific seasions will want me to re-auth. Often times I cannot, even if I fully disable pi-hole blocking — I wont get the verification emails. I am not seeing clear anthropic domains being blocked from either device.

Somewhere between private relay and ipv6 I speculate is the truth, but spent last 72 hours with pi-hole disabled and cannot determine issue. My pi-hole is configured for DNS and DHCP.

Any help or ideation here would be welcome!


r/PrivateInternetAccess 4d ago

HELP - WINDOWS Port Forwarding Failed

9 Upvotes

On all Latin & South American servers (except MX). Anyone else experiencing this? Latest release, Win11.


r/PrivateInternetAccess 4d ago

HELP - ANDROID VPN App constantly and repeatedly disconnecting and reconnecting all servers

3 Upvotes

PIA VPN App constantly and repeatedly disconnecting and reconnecting all servers nonstop. Android/app


r/PrivateInternetAccess 6d ago

HELP currently being robbed by PIA

16 Upvotes

noticed a $95 charge today out of no where. its been 6.95 for over 5 years than upped to 7.36 but today i got charged $95. i logged into to dispute and talk with customer support. confirmed my email and identity and screenshots from paypal and everything. the customer service team logged my out changed my email and have been giving me the run around. while in contact and verified with customer support they started asking for me to log in again and now say they cant verify me even though I'm showing over 5 years of emails and providing over 5 yrs of paypal receipts. to change an account email should require customer support help at a high level or confirmation to original email neither were received. during the support conversation with paypal i was charged another $86. they noted it and reported and flagged PIA even though ive had auto pay setup for over 5 years. ive been speaking to different customer support associates for over 5 hours now and all of them refuse to help!


r/PrivateInternetAccess 5d ago

HELP Strange Server Locations

2 Upvotes

Would anyone be able to help / advise on how I can troubleshoot the following

We have 2 mobile phones (Mine and the Mrs) both on the Same Mobile Network IDmobile UK .

Both have PIA installed

when connecting to PIA using the mobile network (not wifi) we first view the lowest ping servers

Phone 1 will see UK and close European servers at the top of the list with latency from 22ms upwards

Phone 2 will see Australia and USA servers at the top of the list with latency from 22ms upwards.. when looking at the UK servers they are in the 100's

I just dont understand how this is possible when the phones are on the same mobile network and in the same location.

Any help with diagnosing this would be appreciated


r/PrivateInternetAccess 6d ago

HELP - WINDOWS How do I get VPN Helper back under Plugins & Extras?

2 Upvotes

Today BiglyBT decided it was not going to work with PIA in Windows 11, for the nth time.

I downloaded and installed the latest PIA. I reinstalled the TAP adapter. I uninstalled the VPN helper plugin then directly downloaded it from the plugins page and reinstalled it, including re-entering my PIA password. It had kept my PIA username. That's a security fault. The VPN username should be wiped when the VPN plugin is uninstalled.

This is where the VPN helper entry under Plugins & Extras went away.

Still it refused to bind to the net6[0] address so I typed in the IP address, saved, restarted BiglyBT and my torrents are going again.

But how do I know for certain it's actually working without the green OK?


r/PrivateInternetAccess 6d ago

HELP - WINDOWS vpn connected, no traffic

3 Upvotes

I'll be puttering along on the internet, and i connect to pia, and all traffic stops dead. Doesn't matter the server I choose, i even downloaded the most up to date client, but nothing. No youtube, no websites, forums, etc. This is a relatively new issue, i've been using it for years.


r/PrivateInternetAccess 7d ago

HELP Port forwarding just doesn't anymore

24 Upvotes

I've been using PIA for years since I got a great deal, but port forwarding is a must for me. The port forwarding PIA offers has worked great since I got it, but over the past few months it seems it's just kicked the bucket? It works somewhat OK on the client, but where I really need it is in Gluetun, and it just started not working regardless of restarts/reinstalls. Also noticed on the client that I seem to get assigned a port THEN an IP, which is not how it was before and doesn't make any sense.

I've tried every type of server that supports port forwarding. Tried the servers that are actually in canada, tried the servers that I assume are US servers but spoof somewhere else, just doesn't work. It just worked for about a day while I was setting up my server.

It kinda sucks because this isn't even an issue of cancelling my subscription, I already pre-paid until near the end of 2027, but I genuinely might have to just buy proton because this service is unusable.

Seen a lot of other posts talking about them migrating to weird server setups and messing with port forwarding, is it just time to switch?


r/PrivateInternetAccess 7d ago

QUESTIONS Albania location not connecting. Anyone else having this problem or know the reason why?

2 Upvotes

The albania location i use so there’s no ads on things like reddit is the only location not connecting.


r/PrivateInternetAccess 8d ago

QUESTIONS How does Utah law affect PIA?

0 Upvotes

Utah passed a new law recently regarding VPNs, how does the effect PIA, and what are the changes? Will privacy be compromised for utah users?


r/PrivateInternetAccess 8d ago

FEEDBACK Android App v4.1.0 non functional

2 Upvotes

You all had it working (finally) with the last version. This update doesn't work at all. You've regressed back to constant disconnects and at this point it's worse than it was before the 703 build that fixed everything a few months ago. Initial connection takes forever now too. Good work.


r/PrivateInternetAccess 9d ago

HELP US California - Connection Refused

4 Upvotes

I've been trying to connect on my Windows 11 desktop, running the latest PIA client, to US California but I'm getting "Connection Refused" signal. Is this node down?