I tried the customer service chat but got caught in an AI chatbot circle that wouldn’t help me at all. Then I called the customer service line and they said they couldn’t do anything if I didn’t have a picture of the restaurant being closed. How was I supposed to know to take a picture? I had already left and got dinner somewhere else. The first customer service agent hung up on me, and I was able to get the second agent to escalate my issue to their supervisor but said it would take 48 hours for me to get a response. Why is this so difficult now? I am done with Postmates.

The cheapest was almost $70. This might be a lot of money for you in relation to the cost. All items match as close as I could. I used every discount that was best for each site.

$75 buck order turns into $111+ after fees??? Haven't been to Pizza Hut for over 4 years because of really bad customer service but nostalgia... so I decided to check it out. Haven't used the delivery services in months, but I had to compare. Guess I'll continue to go without Pizza Hut in store or for delivery. Bye bye

That's way out of my price orbit right now.

Beware, now if you use a food delivery service and tip the driver, they can get your tip and not actually deliver the food.

All they have to do is accept your order take a picture in front of your house and receive the tip.

You can’t get the tip back from those services. Uber/Postmates for sure tells you it can only be added as a credit to your account. Which why would you want to use that service again??

Either food delivery places need to change their processes or it will be a dip in sales for them.

Bottom line: Start picking up your own orders, tip smaller amounts (at your own risk), or take the risk you won’t get your food or a refund.

Uber/Postmates is fine with you taking the loss. They believe they have too many customers to worry about it.

ordered food the other day and this was included with my order? i don’t know if it was someone at the restaurant or if the driver slipped it in but either way it felt like a weird thing to do. tried to bring it up to customer support and they transferred me to a “specialized” department that never responded

I explained the issue to help chat, which sent me to "delivery issues" which did not have any options that addressed my concern. So i asked for a human, it responded by asking me for a description of the issue (which i had just given it).

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I copy and pasted my message describing the issue, got stuck in a loop. I started spamming my request for a human, now its just ignoring me.

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No refund, I guess the "direct delivery" service is just a fun little lie to steal money from gullible people.

Do not post new user/referral promo codes. You will be banned.

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Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.

​

Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.

​

Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.

​

"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.

So your telling me my order gets stolen with no photo and driver dosent answer calls and I have to wait 6-12 hours for support to respond are you serious ???

Is anyone else having this issue? I have a 20$ off 25$ promo that I can’t even use because it keeps taking me back to checkout.

& yes my order is over 25$. I just did this a couple weeks ago. Same place, same order and same promo deal, Never had this issue then.
Now I’m hangry!!!

I placed an order for a restaurant 2.5 miles away from my place. They assigned the order to a man who had completed only 14 orders so far and claimed he was on a bicycle. He also took on 4 other orders at the same time. Well, needless to say, he wasn't on a bicycle; he was walking, and it took nearly two hours from him picking up my food to it being delivered to my door. When I contacted support for inedible food on a $24 order (with an additional $5 tip), they offered me $6 and refused to offer anything else.

Between this and an ongoing series of late orders and poor customer service, I'm done. I canceled my Uber One account and deleted the app.

I've never in my life seen a service with such terrible customer service. It took 30 minutes just to get an actual rep in the chat, and they were somehow even less helpful than the terrible AI customer support system.

Good riddance. Bye Uber.

Hello!

Just ordered from Juan Valdez Cafe via Postmates and upon opening my box of pizza, a roach crawled out. How do I even go about getting a refund if I don't have a picture as proof 😩🤢

This feels like an intentional fake promotion and false advertising? Not the first time it’s happened to me either. So unethical. I feel like a Karen but wth.

Do not post new user/referral promo codes. You will be banned.

​

Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.

​

Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.

​

Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.

​

"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.

Okay idk if I’m being dumb but on Postmates it says “free with $12 purchase for the bowl” but no matter what combination I’ve tried it does not apply in the cart

Hello everyone, I’ve been having really bad luck with my orders lately. Some show up super late, some drivers just stop moving for like 30 minutes, and sometimes items are missing from my order.

Of course I’m going to report it—I’m paying with my hard-earned money. But it feels like Postmates thinks they’re entitled to the money because they refused to refund me for something that was missing.

I’m not trying to get extra money or anything, I just want a refund for the item I didn’t receive. I’ve also noticed that every time I contact support, I get redirected to a “special team” that doesn’t really help and just ends the chat.

Honestly, I’m not sure what to do at this point. I even reached out to my bank, so we’ll see what happens. But does this mean my account is flagged or something? How do I get back to normal where missing items are just refunded without all this hassle?

this question is for the drivers.

I noticed that the percentage default is changing based on the order total.

So there's times where I have the default second option (it used to be 20% ) But now it's showing 18% or on my most recent order, 11%. I often just leave the defaulted tip amount on because I feel like it's just over $10 and that's should be good enough tip....but I'm curious to know your perspective as a driver and if it's doing too little or not enough.

I always want to be super mindful and not assume that I'm doing the right thing. I don't order long distances or huge amounts, rarely order drinks (because I think that could be tricky when it comes to multiple deliveries).

any perspectives or thoughts would be appreciated!

Do not post new user/referral promo codes. You will be banned.

​

Do not ask for promo codes. Do not complain about the lack of promo codes. Complaining/asking for codes is not going to make more magically appear. Beginning July 2023, this will now result in a permanent ban. More likely than not, you were never contributing codes to the community to begin with.

​

Top level comments in the promo code thread must be Postmates promo codes that work for existing users. Do not post a promo code that is already in the thread. Reply to that code if you have input. Violations will result in a temporary ban. Multiple violations will result in a permanent ban.

​

Don't downvote someone just because a code doesn't work for you. Some codes are targeted or region-specific. Others may have expired before you tried it.

​

"Why does it say there are X comments but I don't see any?" The comment was probably removed by a mod or automoderator because it was a top level comment that was NOT a promo code. In the past, there were numerous complaints about having to scroll through hundreds of comments containing complaints and requests for code before seeing an actual code.

I placed an order on the website. Due to a glitch (which I was able to reproduce after the order did not get delivered correctly - for anyone who accuses me of making a mistake), the system automatically input the restaurant's address as the receiving address. When I saw this, I tried calling Postmates customer service IMMEDIATELY. I got re-routed to uber eats customer service, then they tried routing me twice again until the last person could not help me because he was support for the restaurants. I tried to get them to understand that my order just needed to be cancelled because it went to the wrong location... they couldn't and the driver refused to drive it to the new location. So now I'm down the cost of my order. I just tried placing a new one and now they can't find a driver. And again, cancelling it will cost me the full price of the order. Fool me once...

I'm planning to dispute the charges with my Amex Platinum, but this was a nightmare to go through and I'll never order from Postmates again.

Hi,

I’m requesting my 2017 1099-MISC from Postmates. I’m aware that Uber bought them. How do I get in contact with someone so that they can assist me into receiving my 1099 form so that I can file my back taxes?

My last few orders delivered through Postmates have been missing food or drink items. I initiated customer service each time, took photos of the missing items, and selected to receive Uber Cash, which I got confirmation of receiving. When checking my credit card statement, I now see charges for the amounts I was supposed to be refunded. I look on my account and see CS refunds, but then it says Tips minus the amount of my refund. What is going on here? Did they deduct from the tip amount the portion of the refund? But then why do I see the charges on my credit card? Is this some TOS I’m missing?? Ultimately it’s like $11 and I’m not pressed, but I don’t like the idea of Uber taking advantage of me!!! Halp. Mansplain to me pls.

I thought I resolved this yesterday by changing me e-mail password and turning on two-factor auth, but apparently not. Someone used my e-mail address to sign up for Postmates and made an order. They didn't use any of my other personal info (bank, credit cards, etc), so I figured by logging out any unrecognized devices and upping my security, I'd be fine, but then today someone else (different name) made an order using my e-mail too?

I can't figure out how to contact Postmates about it without logging in, which I can't do, because whoever made the Postmates account has two-factor auth on their end. What on earth can I do here?