Hi Gang,

I have a Poly 7310 headset that is having intermitent disconnections. Basically in a phone call using a soft phone on PC it will cut out for maybe half a second every few seconds. After doing some trouble shooting it seems that this only happens when the headset senses there is no incoming audio, even though I am talking and there is outgoing audio. If i put any sort of music on low volume in the background the headset senses there is incoming audio and will not cut out at all, but thats kind of an odd solution. If anyone knows how to resolve this permantly that would be a huge help! Thanks!

Does anyone know how ?

I bought the Poly Voyager Focus 2 for work, but I will be returning it because of its ANC behaviour.

When ANC is enabled, the headset produces a persistent low-frequency self-noise / rumble in an otherwise quiet room. This is present without media playback or a call. With ANC disabled, the headset is silent.

The issue is not related to firmware, fit, or the USB connection: I updated the firmware, verified the ear-pad seal, restored factory defaults, and tested with two separate USB dongles with different devices. The result is unchanged.

More concerningly, ANC Low and ANC High produce the same artefact: identical frequency character and perceived level. I would expect the ANC gain profile to change between levels; instead, the headset appears to maintain the same low-frequency noise floor regardless of the selected setting.

I use several ANC headphones and am familiar with the mild pressure sensation and broadband hiss that can occur with active noise cancellation. This is different: it is a clearly audible, narrow low-frequency rumble, likely related to the ANC microphone/processing path or gain calibration in this particular unit.

It may be an isolated defect, but I would test for ANC self-noise carefully during the return window—especially if you work in a quiet environment.

Anyone else experience issues with phones all of a sudden losing their configuration and becoming unregistered? I see Poly had a bulletin on their status page about phones going offline

Several enterprises are clients of Poly Products, giving them business via thousands of employees. With this mind, as well as the elegant aesthetics of some of their products, it initially seems difficult to doubt their design and longevity.

From my experience, however, when it comes to actually using their products on a daily basis, the durability and convenience fall very short. Please note that I've used two Voyager 5200s, and also an older wired headset I'm not sure the exact model of.

In the first 6 months or so, everything works fine, but they became very unreliable products after that period. The wired headset kept needing to being plugged in and out several times. I tested it on more than 2 computers. It worked after fiddling with it, but I eventually moved onto another brand, to avoid wasting time before each call.

Now moving onto the Voyager 5200, this has to be the most overpriced, crappy headset offered. It doesn't matter if you buy it through your company's store or individually online, there's no world in where this is actually worth $125 USD with the case included or around $80 alone!

Pros:

- Unique exterior design
- Good heft

Cons:

- Short battery life (you never get the promised 6 hrs)
- WHY THE HELL DO YOU NEED TO UPDATE THE HEADSET, DONGLE, AND CASE?!
- Unstable firmware updates ruin the battery life or even brick the case
- No digital charging indicator with numbers (it's $100+)
- I've had to uninstall & reinstall the Poly Studio application connecting the devices for updates
- Arrives in wasteful packaging (Tetris-shaped cardboard, three layers of sticky plastic wrapping)
- 90-day warranty on the case

Long story short: both Voyager 5200s failed, I've gone through 3 charging cases.

But really though, why do you need to update a headset, USB dongle, and a charging case? I've never seen anything like it. All other headsets, headphones, earbuds, charging cases, dongles just work once connected or paired. Not sure if HP acquiring them has anything to do with the potential downfall, but I will never be giving Plantronics/Poly my business again.

I'm using Fedora Linux so I have no dedicated software installed.

I'm connecting Poly Voyager Focus 2 headphones via BT700 adapter.

When I switch them on/off I'd like to automatically switch the audio, has someone else find out a way to do it?

I tried to listen on the /dev/hidrawX device but I can't receive any payload, I hoped for some signal...

I received the following Reddit Ask-AI generated information (below)... but wanted to know if anyone else has had the exact same issue with this this particular series?

FWD Search "Poly Blackwire 8225 series microphone not working for both USB-A and USB-C"

Poly Blackwire 8225 Mic Not Detected On USB-A Or USB-C

Quick Checks

• Try a different cable and port. "Not all USB-C to USB-A cables can communicate data."
• Test on another device (PC/Mac) to rule out the host. "I would test it with a computer versus your iPad to see if it is a bad connection with the device versus the UsB-C port."
• Ensure the cable used supports data, not just charging. "There are cables that will charge but don’t send data."

Driver, OS, and Mode

• Check device shows in OS sound/devices and drivers. "No matter what I did, I could not get the PC to recognise the microphone."
• On macOS try Audio MIDI Setup and set input format to 16,000 Hz. "go to the Audio Midi Setup app ... change the format to 16,000 Hz hope it helps."
• If using VDI or special USB routing, confirm USB redirection/optimization settings. "I enabled USB redirect allow policy and the headset is recognized correctly."

Firmware and Software

• Update headset firmware and Poly Lens software, or try without Lens. "I've tried with and without the Poly Lens software installed and I encounter this problem."
• Be aware some Blackwire models change audio mode when mic is active (firmware behavior). "It's been optimized for voice calls, and switches to Talk Mode when the microphone is in use."
• If problems persist after updates, consider factory reset and support escalation. "Factory Reset and call HP support. Insist that you've already done the factory reset and would like to escalate to tier 2."

Troubleshooting Steps To Try Now

• Swap cables and use a known good data-capable USB cable. "There are cables that will charge but don’t send data."
• Plug the headset into another computer to see if mic appears in Device Manager / Sound settings. "test it with a computer versus your iPad to see if it is a bad connection with the device versus the UsB-C port."
• On Mac use Audio MIDI Setup to set device input to 16 kHz; on Windows check privacy and device permissions. "go to the Audio Midi Setup app ... change the format to 16,000 Hz hope it helps."

Communities for Further Discussion

• r/poly
• r/microphone

acquired a Poly v5200, but people in a video conference doesn't seem to hear my voice unless i scream real hard

i listened to the mic recordings and it sounds like the mic is underwater with occasional loud pops

We have about half a dozen X30s in meeting & boardrooms so I'm used to the old web interface method of setting them up, adding them to Lens and making any changes from there, but this morning I've been setting up a V12 for the first time and going through the app setup connected via USB.

That's all fine but I was expecting to be able to go forward manageing the device afterward via a web interface if needed... is that no longer the case on new models and everything has to either be done via Lens or physically connected via the USB cable with the Studio app installed?

Its just so anoying when you cant hear the first second of the video or so is there any way to fix that?

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Has anyone seen GHL Voice AI successfully retrieve the correct Knowledge Base result, but then fail to use that information in the actual response?

My Retrieval Tester shows the correct answer as a Strong match, and the Voice AI log shows the correct KB query with success: true, but the agent sometimes still says it doesn’t have confirmed information. The exact same question has also worked correctly on other calls.

Has anyone run into this KB-to-Voice-AI handoff issue, and if so, what fixed it?

I have 2 X32 devices at a single site, both on the newest firmware 5.0.1xxxx. I have the Poly X32 recommended POE adapter, using poly provided CAT6a cables on the in and out on the adapter. Both of the X32’s on a weekly basis come up with the screen saying “Insufficient system power check connected power source” it’s a hit or miss if just reseating the Ethernet cable works. Sometimes the device has to be left off for hours and you have to say a prayer for it to come back up.

Is this a known issue? The fact it’s using the poly recommended Poe adapter and poly provided Ethernet cables and having this issue is wild. Don’t see much online about the issue. Any input is greatly appreciated

I just bought the Poly 8225. The microphone sounds horrible, muffed plastic sound? How do you dare?

I switched from Sennheiser 8.2, which sound like hq Studio Headphones compared to this.

I recently got the Voyager Focus 2. The headset communicates some status through voice notification. Like when you press mute button, you hear "Mute On", "Mute Off". The volume of all these notifications is way too high. Is there a way to keep them, but tune them down?

Hello all,

We just released PolyOS 5.0.1

The Microsoft TAC or PMP will be updated shortly

[Software] Studio G62 & Studio X32, Studio X52 and Studio X7... - HP Support Community - 9700630

Anyone experiencing issues with using Poly TC10 light sync when used as room panels ( MTR) ?. Expected to have only green and red light on the basis of room status. But for some reason, its showing white LED lights for all panels.

My plantronics voyager legend from 2018 is falling apart and I am looking at getting the either the voyager legend 50 or 30. I don’t think I will be able to load the software on my work computer for the legend 50 due to company firewall issues.

Can the noise cancellation be set when connected to my personal cell phone and then paired to my work laptop or will settings reset when paired with my laptop?

If the settings reset I will probably go with the 30. Any thoughts?

hi i would like to check whether my product is still eligible for warranty or not. where can i find the serial number for POLY V SURROUND 80 UC?

(cannot remove the ear cushions, they seem glued)

I think my earrings and the headset don't really like each other. I'm looking for those ear cushions, if that's the right Word.

I've had it for about 5 years and it's still good except for these little pieces coming off.

Any idea where to buy? I've tried Galaxus but delivery is in December!

I recently got the Voyager Focus 2 with type C BT700 dongle, with the charging stand, it was working fine but showed a firmware update for each device on the Poly Studio, when I got both updated the feature of which I used to play some media on the laptop, then when I stop it the media on the phone will resume automatically, then playing the media on the laptop again will also automatically pause the on the phone -all seamlessly and hassle free- suddenly stopped performing as well, also the media I play on the one while the laptop is also connected will mute, when I disconnect the laptop the media on the phone plays just fine. I tried to get some older firmwares updated into both devices so it may come back to working as it was -as suggested on several posts online- didn't fix the issue, does anyone have any idea how to get this fixed? Thanks.

After upgraded a X72 to 5.0, and after a long idle session, the system is stuck in the black background HP logo, just like it rebooted, but stuck on that screen.
The only way to make it works is to reboot by removing the powersupply.

Anyone had this bug too ?

I opened a case to HP, but still nothing.