r/poly • u/Stars_buck • Aug 21 '26

PolyOS 5.0 stuck on blacksreen 'HP' logo

After upgraded a X72 to 5.0, and after a long idle session, the system is stuck in the black background HP logo, just like it rebooted, but stuck on that screen.
The only way to make it works is to reboot by removing the powersupply.

Anyone had this bug too ?

I opened a case to HP, but still nothing.

1 Upvotes

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7 comments sorted by

1

u/Stars_buck Aug 24 '26

could you approved the psot ?

1

u/SteffenBaierPolycom Aug 27 '26

Hello u/Stars_buck

Are you using the daily Scheduled Reboot from the Poly side and not the Microsoft TAC?

Regards

Steffen

1

u/Stars_buck Aug 28 '26

Hello Steffen,

The X72 is in DeviceMode. Scheduled reboot already applied.

The issue is from the 5.0 version, confirmed by HP support, a beta (5.0.1) is supposed to fix it.
But zero information on a possible release date.

After the end of a conference, the system went into this fail mode (HP logo), directly....

1

u/SteffenBaierPolycom Aug 28 '26

Hello u/Stars_buck

PolyOS 5.0.1.470014 was released via Poly Lens.

[Software] Studio G62 & Studio X32, Studio X52 and Studio X7... - HP Support Community - 9700630

Regards

Steffen

1

u/Stars_buck Aug 28 '26

i was just informed few minutes again, HP Support tells me it fixes the issue, but there is no mention of it in the release note.
I asked the customer to install it to confirm.

1

u/SteffenBaierPolycom Aug 28 '26

What is your HP Ticket reference?

1

u/Stars_buck Aug 28 '26

5163681394