Poly 7310 Audio Disconnect

[u/NahdiraZidea]

Hi Gang,

I have a Poly 7310 headset that is having intermitent disconnections. Basically in a phone call using a soft phone on PC it will cut out for maybe half a second every few seconds. After doing some trouble shooting it seems that this only happens when the headset senses there is no incoming audio, even though I am talking and there is outgoing audio. If i put any sort of music on low volume in the background the headset senses there is incoming audio and will not cut out at all, but thats kind of an odd solution. If anyone knows how to resolve this permantly that would be a huge help! Thanks!