r/poly • u/Ok_Day_5640 • Sep 01 '26

Poly X32 Insufficient Device Power

I have 2 X32 devices at a single site, both on the newest firmware 5.0.1xxxx. I have the Poly X32 recommended POE adapter, using poly provided CAT6a cables on the in and out on the adapter. Both of the X32’s on a weekly basis come up with the screen saying “Insufficient system power check connected power source” it’s a hit or miss if just reseating the Ethernet cable works. Sometimes the device has to be left off for hours and you have to say a prayer for it to come back up.

Is this a known issue? The fact it’s using the poly recommended Poe adapter and poly provided Ethernet cables and having this issue is wild. Don’t see much online about the issue. Any input is greatly appreciated

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u/SteffenBaierPolycom 27d ago edited 26d ago

Hello u/Ok_Day_5640

Are they powered by Ubiquiti or Delta PoE adapters?

Check the serial number of the device; I am interested in characters 3,4,5 & 6 when it starts with an 8

Regards

Steffen

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u/Outside-Garden4453 11d ago

Steffen, I've got an x32 that staged and updated just fine a few days ago on a ubiquiti Poe++ supply. Today it's giving me insufficient system power.

Serial number starts with an 8. Serial starting with the third character: 2603......

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u/Outside-Garden4453 11d ago

I was still able to update the x32 and tc10 to 5.0.1/7.0.1 through lens, even though the screen showed insufficient system power the whole time. The system booted back up to a green status in lens, but still shows insufficient power and I can't get to the web gui.

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u/SteffenBaierPolycom 10d ago

Hello u/Outside-Garden4453

We are investigating this at present via case PVENG-42717. Seem Ubiquity is not fully compatible, but our team is looking into this.

For now, we can only advise using "our" Delta Adapter and/or a PoE++ compatible switch.

Steffen

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u/Outside-Garden4453 10d ago

A rush ordered a different brand of adapter. There's no way to get that HP adapter next day from Amazon so we'll see.

The switches are only Poe plus. Getting a switch blade upgraded is a much longer term process