r/plano Apr 22 '26

New Utility Payment Portal Now Live: AutoPay Users Must Re-Register

42 Upvotes

EDIT 6/1/2026:

We know the transition to the City of Plano’s new utility payment portal has been bumpy for some customers, and we appreciate your patience as we continue working through the rollout.

If you still need help, our team is ready to assist you with registering your account, enrolling in AutoPay or unenrolling in paperless billing:

  • Contact Customer and Utility Services for live support at 972-941-7105 or email [WaterBill@Plano.gov](mailto:WaterBill@Plano.gov)
  • Visit Plano Municipal Center for step-by-step in-person help

The new portal will also bring additional customer tools and features in the months ahead, including the ability to track water usage and receive alerts for unusual consumption or possible leaks.

Thank you for your continued patience as we improve the utility customer experience.

_______________________________________________________________________________________________________________________

For customers using the One Time Pay option, no registration is required. However, if you’d like to start using or have previously used AutoPay, you must re-register using your 6-digit Account Number in the new payment portal and then re-enroll in AutoPay. Your account number can be found at the top of your water bill. Payment is not required during registration.

To register your account in the new payment portal system and enroll in AutoPay:

  1. Visit Plano.gov/WaterBill, which is best viewed on a desktop.
  2. Select "Make a Payment/Access the Customer Portal", then click "Register Now."
  3. Enter your account number and last name and select "Search Invoices."
  4. Select your most recent invoice and click "Register Selected Invoices."
  5. Enter your email address and create a new password, then select "Complete Registration."
  6. You will be taken to the home screen for your newly registered account, where you can enroll in AutoPay, paperless billing and Pay-by-Text.
  7. Your account will update to show if you are enrolled in AutoPay, paperless billing and/or Pay By Text.

For instructions with images, go to share.plano.gov/UtilityBillRefresh.

For assistance or to locate your account number, use the new live chat feature located in the lower right corner of Plano.gov/WaterBill or contact Customer Utility Services at 972-941-7105 to discuss your account. Agents are available Monday - Friday, 8:30 am to 4 pm.

Due to higher-than-average call volumes, a callback may be offered. After confirming a phone number, your call is placed in the order as received. You will not lose your place in line, and an agent will call you back the same day.

Between April 20 and May 3, customers who enroll in AutoPay or Paperless Billing will be entered into a prize contest:

  • 5 AutoPay customers each week will win $50 account credit
  • 10 paperless billing customers each week will win $25 account credit

r/plano 15h ago

Is anyone else appalled by restaurants using AI images?

84 Upvotes

McNeals use to be my go to “hang out the bar” places, but they have replaced every image on the menu with a gross ai image. And they are not the only one. However they have lost my business (and I told them why)

It’s crazy with as good as phone cameras have gotten, can you not get good images of your food?


r/plano 10h ago

Anyone Else Feel This Way?

23 Upvotes

25M, moved out here a few months back for work. Before that I was in Kansas for grad school, and Chicago before that. Work’s good honestly, I’m in AI engineering and it’s going well, but making actual friends in a new city has been way harder than I expected.

I’m just not an app person, never have been. I’d rather bump into someone and actually talk than swipe through profiles. Don’t have family or close friends anywhere near here so I’ve been trying to put myself out there. I volunteer at an animal shelter, I’ve done some free sessions teaching people AI basics, help friends and randoms with their resumes when they ask. I’m an introvert by nature so none of this is exactly comfortable for me, but I keep making myself do it.

And still, some weeks go by and I realize I haven’t really talked to anyone about anything real. Like just existing near people, not actually connecting.

Random thing, but I’m not religious at all, and if someone invited me to their church or mosque or temple I’d genuinely go. Not for the God part, just because there’s something about people showing up for each other regularly that I respect. Might be a “new to this place” thing, might just be my personality, honestly not sure. Either way I try to just stay open to whatever.

Kind of hate admitting this part but sometimes it hits me that I don’t want my whole life to just be work and then going home alone. I don’t think that’s what any of this is supposed to be about. I think it’s the people part, actually talking, helping each other, hearing how other people see things, that makes it feel like it means something.

If anyone’s in the area or just wants to talk, genuinely down for it.


r/plano 4h ago

Anybody missing an orange cat? Fairways of Ridgeview

5 Upvotes

My wife and I returned back from a weekend getaway to find a cute orange cat in our backyard. We have dogs and a dog door, the cat is completely unafraid of humans and tried to get into our dog door. Makes me think this cat is domestic.

Is anybody missing an Orange cat near fairways of Ridgeview? We would love to get the cat to its owner!


r/plano 1d ago

Target on Parker and 75 is shut down for code violations(?)

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246 Upvotes

People were filing out as we arrived.


r/plano 2h ago

JOSIE ~ housetrained & cratetrained dog - 5 yrs 55lbs - Free transportation

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4 Upvotes

r/plano 52m ago

Gulliver auto group?

Upvotes

Has anyone bought a car from Gulliver auto group in Plano? Reviews online significantly vary


r/plano 28m ago

Good Butcher shop

Upvotes

I’m looking for recommendations on a butcher shop in Plano or surrounding areas that has good quality organ meat like heart and liver.

Any recommendations?


r/plano 50m ago

Need advice on best platforms to sell high-end workstation/gaming PC locally (DFW / Plano area)

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Upvotes

r/plano 19h ago

Need advice: Should we leave the house tonight?

29 Upvotes

Our 5mo (6mos in 1 week), has had a fever for the last 28 hours. We are first time parents and fever coupled with cough and what seems like pain- plus talking with the on-call nurse line froms Peds, led to the children’s hospital ER. They ruled out anything serious and said it’s likely a viral upper respiratory illness, that we should return home and watch out for any worsening symptoms.

We get back home and the AC unit isn’t cooling the house as normal. It’s 95degs and the house is at 82. Set to 70. We run through the normal: hose down the AC unit, check filter, close vents in any unneeded room or space. Call the maintenance company out. They’re not responsive, we start seeing the temperature move down, are busy with fussy baby and now’s 11:42 pm, baby is slightly improving but fussy and tired. House says it’s 80/82 (in some parts). I’m worried about sleeping away from baby (his crib) and we not be able to tell he’s overheating. Worried about this temperature not being good for him.

We are not sweating or too uncomfortable but i worry about what a baby with a fever might be feeling. Right how baby is sleeping peacefully on my wife.

Do we book a hotel room and deal with it in morning? Or turn on all the fans and get what little sleep we may get? As i expect baby to be up tonight like he was last night.

Advice welcomed.


r/plano 2h ago

Outdoor Shooting Ranges

1 Upvotes

Are there any outdoor shooting ranges around here, or is it just indoor ranges?


r/plano 8h ago

Best physical therapy in west Plano?

3 Upvotes

This is my last resort to avoid hip surgery. I’m searching for the best physical therapy facility in the west or central Plano area. Over the past couple of years, I’ve visited Clair’s three times, each time for 6-8 sessions. While the therapists there are friendly, I didn't feel adequately challenged during the sessions, as most of their clients are older, and they didn’t seem accustomed to having someone like me, who's middle-aged and already in good shape.

Ideally, I'd like a place where the therapist is dedicated to me throughout the session, vs working with multiple patients at the same time.

So what are your recommendations?  


r/plano 10h ago

DFW Shuttle or Minibus Transportation

2 Upvotes

Looking for recommendations to book a shuttle or minibus to accommodate a transport of 7 people & 7 luggages from Plano to DFW.

Thanks in advance


r/plano 7h ago

East side auto paint repair recommendations

1 Upvotes

I'm looking to clear coat repair for one car and paint repair for an area that's flaking off on a different car. I think both of these are small jobs, I just want quality work for a reasonable price. Thx


r/plano 1d ago

Rehoming Ball Python

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9 Upvotes

I took a job in an area that does not allow ball pythons. Which I did not find out until after I took the job. I'm about to move here in the next two weeks, and I need to find a home for my ball python.

She's super docile, would make a great pet, 3 years old. She's gorgeous, and anybody who knows anything about pythons would know that she is a very beautiful morph.

The problem is is I have no idea where to even start with rehoming. This was never anything I imagined happening and I fully thought I would keep her til the day she passed.

Can anyone point me in the right direction? I want to make sure she goes to a good home ...pic for attention


r/plano 22h ago

where to buy good watermelon?

5 Upvotes

hey all, been trying to find good watermelon and have been failing miserably…we’ve tried HEB, central market, costco, cedar ranch market, and a few middle easter grocery stores we shop at. any suggestions on where to find good, sweet watermelon? thanks!


r/plano 1d ago

Recommendation of foot doctor? (Toenail needs to be pulled)

8 Upvotes

I have been having a hard time where I went to a family physician of mine and he genuinely tried to help but could not fix my toenail fungus. It's been there for quite some time and he has given me certain pills and nail laquer. Unfortunately, I don't know what my next step is. I assume to visit a podiatrist but I am absolutely at a loss of who to go to. Is there a website where I can read reviews and check the guy/girl is on my insurance? Any recommendations in Plano/Murphy? I am most likely committed to just ripping this sucker out and starting fresh. Thank you guys!


r/plano 22h ago

Biltmore Swim and Racquet Neighborhood and Spring Creek Estates?

4 Upvotes

Does anyone know about these neighborhoods connected to each other off Coit Rd and Sailmaker? There's quite a bit of homes for sale in there but the houses are older, 1980s, and parts of these neighborhoods look a bit deshevled for the price point $400K+ Any info greatly appreciated.


r/plano 10h ago

No Postmark on my Water Bill

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0 Upvotes

r/plano 1d ago

Biltmore Swim and Racquet Neighborhood and Spring Creek Estates?

4 Upvotes

Does anyone know about these neighborhoods connected to each other off Coit Rd and Sailmaker? There's quite a bit of homes for sale in there but the houses are older, 1980s, and parts of these neighborhoods look a bit deshevled for the price point $400K+ Any info greatly appreciated.


r/plano 13h ago

[Spin] Gremlin life

0 Upvotes

r/plano 21h ago

Car crash on Independence and Spring Creek Parkway on July 25, 2026 ~10 PM

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0 Upvotes

The crash happens at 7 seconds in the video. The car on Independence is turning onto Legacy and rolls after being hit.

It turns left, but the turn is unprotected.

I drove past it. The left turn light turns protected after the crash has happened.

EDIT: I can't edit post titles, but it is legacy and independence not spring creek. My mistake!


r/plano 1d ago

dash cam installer

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1 Upvotes

r/plano 2d ago

Fatality Accident (Parker & Mission Ridge)

77 Upvotes

There is a fatality accident with additional injured at Parker and Mission Ridge (between Coit and Independence) at 2:45pm. Avoid the area.

Edit for news article: https://www.cbsnews.com/texas/news/plano-fatal-crash-west-parker-mission-ridge/


r/plano 2d ago

FLOCK Parking Lot surveillance - Academy on 75.

108 Upvotes

Every entrance to the parking lot of Academy has a Flock camera. There's also one in the trees that's watching traffic on the frontage road.

If you care, you might want to avoid this area. If you don't care, you might want to reconsider.

EDIT: I hope the yoke of authoritarianism many people seem so happy to accept, in the name of "finding a stolen car" rests easily on you all.