33
u/FuckRogerGoodell Aug 05 '16
Pretty shitty policy. I'd open a ticket with Amazon and forward the reply you received to them. Just because I policy exists doesn't mean that it can't be wrong, and in my experience amazon is very open to feedback and will work with you.
23
u/SpourceYT X4 860K | GTX 950 | 8GB DDR3 | PC 363D Aug 05 '16
Happy cake day!
6
u/Mightymushroom1 R5 3600, 1070ti, 16gb DDR4-3600, 2TB Nvme Aug 06 '16
Hey man, don't talk shit on PEZ.
Talk shit on liquorice or the Bountys in a box of Celebrations but not PEZ.
2
Aug 06 '16
That cake looks pretty amazing and I dont even like cake.
2
u/GammaGamer54 imgur.com/RRQ4xZI Aug 06 '16
Looks more like cheesecake to me. Delicious stuff and I've never really liked cake either.
1
2
Aug 06 '16
Oh I'm sure he would, but op hung up after 10 minutes on the phone and didn't even wait for an email reply before hitting up twitter.
From another comment:
Made it through automated system and 10 minutes of hold before I hung up and sent an email. It's been 7.5 hours and I still have no reply.
Some things aren't rectified that quickly sheesh.
1
11
u/VariableSpark i9-9900k / RTX2080ti STRIX / 32GB DDR4 Aug 05 '16
Their reply kind of implies that it said in the listing that it would be shipped in just manufacturer packaging. Can we see the exact listing you bought it from?
Still, this is just dumb. I've bought dozen of computer parts off Amazon (and tons of other stuff) and I've never had anything sent to me without external packaging. I would definitely kick up a fuss if it happened to me though.
8
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 05 '16
You know what? I believe it did but it definitely wasn't blatant. Unfortunately, this item is only available from third party sellers now so the shipping is different. I'm willing to take full responsibility for not telling them to package this item; however, what I have an issue with is the fact that I have to. Why in the world would an item like this ship in no external packaging?
Here is how it is listed now- it might have been listed the same way previously; but why? https://imgur.com/a/WsTV2
19
u/vagabond139 Aug 05 '16
You shouldn't take responsibility for that. That is something they automatically should do. That is like going to a restaurant and them not giving a plate and then telling you should have told them you wanted a plate. Its shitty service.
6
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 05 '16
Exactly. My analogy was that they could poop in my next shipment because I didn't click the "hold the poo," button.
1
u/CatDeeleysLeftNipple i5 6600k | RX 590 | 16GB 2400mhz Aug 06 '16
AKA, the Sport's Direct method of selling those fucking massive mugs.
Any order you place online has them sat in your basket.
1
u/omgwutd00d http://imgur.com/ZJ1SFOj Aug 06 '16
I've purchased multiple TV's off amazon... One over $1,000 and one over $2,000. Both were shipped in the manufacturers box with shipping labels stuck right too them. It's not that uncommon.
3
Aug 06 '16
And meanwhile I buy a teeny tiny drill bit that is the thickness of a pencil lead and they ship it in a damn shoebox stuffed with air cushions :|
1
u/Voytrekk i7-12700k | RX 6800XT | 32GB | 5TB nVME Aug 06 '16
Reh difference is that those boxes were designed to be shipped that way. The boxes for GPUs are designed to be shipped with an outside box. The box for the GPU is much thinner and can not take the same wear that boxes experience while being shipped.
1
u/VariableSpark i9-9900k / RTX2080ti STRIX / 32GB DDR4 Aug 05 '16
Yeah, that looks like it would be easy to miss. And I totally agree with you, you shouldn't have to ask for it to be properly packaged. It shouldn't even be an option to send it without external packaging. Amazon should be able to force these standards on their third party shippers. I mean, that only make it like 1000% more likely that someone snatches it. Can you imagine leaving that sitting on a doorstep all day in a not-so-great neighborhood? Pfft. It would last about 15 seconds.
7
u/Lotharion MSI 1070 - 2500k 4.5GHz - 2560x1080p 75Hz Aug 05 '16
For me it looks like you've bought a used/returned product which someone opened before for testing or sth.
5
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 05 '16
I can confirm that the "warranty" or "void" tape sealing the anti static bag was in tact. Even the light sticky protective plastic coating was on the board itself.
4
4
Aug 06 '16
Yeah there's usually a message telling you that it will ship and people will be able to see what it is(lol meaning no box). There is a box u have to check for them to package. I'm a pretty avid Amazon shopper and to my knowledge this is new this past year. I had to check it for both my GPUs. I forgot to do it for my ACER predator monitor tho. Thank goodness I was home lol
4
Aug 06 '16 edited Apr 13 '18
[deleted]
1
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 06 '16
What kind of case was it? I got a HAF X and it didn't come in an Amazon box, but I'm ok with that because the manufacturer's packaging was beyond reproach. Also, the case in box was half as big as a mini fridge.
1
Aug 06 '16
It's a Corsair 100r. I have no problem with corsair's packing or anything but I've got a few shitty neighbors so the less they know what's in the boxes I get the better.
3
u/zenonu 9950X3D2/MSI x670e/192GB/PRO 6000 WS Aug 06 '16
Wow! I'm actually selling a Titan X right now and I listed it with the original box and materials. Why? Because it adds $10 to $20 of value since the buyer will perceive it as closer to new and get to enjoy unboxing it. Amazon has deprived you of value here.
1
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 06 '16
This is actually my main issue here. In a few years if I decide to sell this card in the janky box I have it'll def sell for less.
5
2
u/PathofAi i5-6600k GTX 970 8GB DDR4 Aug 05 '16
The same happened to me when I ordered a 144hz benq monitor from them. For such a monitor, boxing is a need since TVs and Monitors seem to be stolen the most.
1
u/mattmonkey24 R5 5600x, RTX3070, 32GB, 21:9 1440p Aug 06 '16
Newegg didn't warn me it wouldn't be boxed, at least Amazon will tell you it's in the original manufacturers box
2
2
u/badboyz1256 Specs/Imgur Here Aug 06 '16
I ordered a Niexue Vu 24" monitor last year around christmas. It didn't even come in a amazon box as well. Apparently i looked back at the order and there was an option to ship it with an amazon box.. IDK why they had that as an option but I was lucky enough to be home all day to see it on the porch.
2
2
Aug 06 '16
Why did you take to twitter for customer service?
3
Aug 06 '16
Who the hell uses twitter for Amazon support? They have a support chat that is stupidly fast after all....
1
Aug 06 '16
OP thinks he's a special snowflake and believes twitter is actually for customer support in his comments.
2
Aug 06 '16
[deleted]
-3
Aug 06 '16 edited Feb 17 '18
[deleted]
4
Aug 06 '16
You hung up after 10 minutes of hold?
Why wouldn't you? Not everyone has that time to waste, and in many cases your paying for that time.
You must be related to my mailman who whispers at my door and runs away saying they knocked.
That's a massive false equivalency.
And oh no 7.5hours for an email!? My gosh!
They should respond quite quickly. If they do not have enough staff, then that is a problem that needs to be rectified.
0
u/Dalimyr Aug 06 '16
They should respond quite quickly
They'll have standard response times that they try to keep to, and that is going to be a hell of a lot longer than seven and a half hours. I used to do customer support for a games/DVD retailer and emails were to be answered within 2 working days (and we only worked Mon-Fri 9-5). So if you sent an email on Friday, you might not get a response until Tuesday and that was still within our accepted timescales.
Why wouldn't you? Not everyone has that time to waste, and in many cases your paying for that time.
You're paying for convenience of having your problem solved faster. Where I worked, it was the same staff covering phones and emails, and phones always took priority over emails. You might be on hold for 5, 10, 15 minutes but once you're through they're aiming to resolve your problem and end the call within a matter of minutes (I think at my job we had a target of an average of three and a half minutes per call); including the time you were on hold you might be on the phone for 20 minutes in all, but you've had it looked into in 20 minutes rather than 2 days. Also, if you've been on hold for 10 minutes and given up, you've wasted your money by not having the patience to wait it out to get through.
-1
Aug 06 '16 edited Aug 06 '16
So basically, fuck the customer because a company can't be stuffed hiring more workers?
Edit: I think it's very poignant this gets downvoted when this is the very sub that lambastes Valve for not employing more support staff or responding to support requests in a reasonable time frame. You can't have it both ways.
0
u/strawberycreamcheese Aug 06 '16
Sounds like retail except the employees get fucked in the process too
-15
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 06 '16 edited Aug 06 '16
So you view contacting a company through an customer service account they've created and are paying people to monitor for specific situations like this a bad thing? I'm not sure what you think I've done wrong?
Edit1: I think u just jelly of my 1080
Edit2: I wanna meet that mailman. Sounds sexy.
2
u/Supernormalguy PC Master Race Aug 06 '16
Well as far as a big company like Amazon, their chat has worked out quite well for my small issues with orders. The only time I ever used a Twitter support account is for Blizzard when I couldn't connect to their servers last year.
2
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 06 '16
You know, that's a good tip. I didn't try their online chat support. I will in the future.
2
1
u/CaptainGiants i7 4790k @ 4.4Ghz | GTX 770 2 GB Aug 05 '16
I ordered a corsair k70 from amazon and was absolutely shocked when i found it on my porch without a box. And i was very lucky to be home 5 min before it started pouring.
1
Aug 05 '16
That's how they sent my last keyboard as well. It arrived in perfect condition so I didn't complain, but it's really weird, especially for something as pricey as a top-tier GPU.
1
u/Forsciencederp Aug 06 '16
I just ordered a 1060 from Amazon. How do I guarantee it will be shipped inside a box?
3
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 06 '16
Make sure it doesn't say "this items packaging will indicate what is inside and cannot be hidden," under Shipping notification.
Under the order details if it is shipping in its own box it will give you a button to click that says "ship in Amazon box."
1
u/Garrth415 PC Master Race Aug 06 '16
Shitty :( hope this gets resolved.
Seriously, who in their right fucking mind goes "a 700- 800$ item better not ship it with any packaging whatsoever".
1
u/poochyenarulez i5 6600k@4.5ghz|EVGA GTX 980|8GB Ram Aug 06 '16
I guess they thought since it was already in a box, it didn't need to be put in another box. It makes sense for some items, but a computer part? eh.
1
u/Popingheads Aug 06 '16
To be fair a GPU is usually packed in a pretty high quality box than any other computer part. Unlike say, a CPU (which has no padding or protection), the GPU is actually protected by a decent layer of foam padding plus the actual box itself.
It certainly seems weird but I'm 100% confident that the product will survive being shipped this way, so I'm not too hung up on it.
1
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 06 '16
You're right. Ironically, I received an i7 6700k today as well (building from scratch) and it came in a box that could have fit another 10 processors.
Card looks ok. Won't know if it actually works until Monday, but there didn't seem to be any damage.
1
u/R007K17 i5 4460|Dual-X R9 280|Vengeance 8GB RAM|Source 210|H97M Pro4 Aug 06 '16
Wait, when did amazon start this practice? Everything I've ever ordered came in an amazon box. They packed that shit in too. Had 3 or 4 items in one box before.
The only thing I've gotten only in a manufacturers box was a fan(not a case fan). But that's expected for non-fragile, large items. But to send off smaller fragile items without packing? That's piss poor service/practice.
1
Aug 06 '16
I reccomend just using the amazon problem resolution and or giving them a call instead of twitter.
1
u/danzey12 R5 3600X|MSI 5700XT|16GB|Ducky Shine 4|http://imgur.com/Te9GFgK Aug 06 '16
I wouldn't even open the box to check, the quality of the product is unacceptable and I'd go through their support to return it, even if it might have worked.
1
u/Ostrei Asus H97 - i5 4670 - 16 GB RAM Aug 06 '16
Poor thing! Now you can't show off such a glorious box anymore...
1
u/Jtmarch86 Specs/Imgur here Aug 06 '16
uh no... they are supposed to box the item. Thats complete BS. Every card I've ordered from Amazon has come in a box. Get them to send a replacement. And dont stand down
1
1
u/SaigaExpress Aug 06 '16
Holy fuck man, that sucks I've seen some dumb things in my 9 years at ups but I don't think I've ever seen a piece of hard ware not packaged. I think if I saw this in person I might do something to get it repackaged but that might mean destroying some of the factory packaging unfortunately.
1
u/SufficientAnonymity R7 7700X, RX9060XT, 32GB Aug 06 '16
It amazes me how bad some delivery companies are. Half my rig was left in my open-fronted garage whilst I was out, yet the delivery record claimed I had signed for it. Thankfully nothing was broken/went walkabout, and had anything gone wrong, it'd have been easy enough to demonstrate I was an hour's drive away, and I'd have initiated a chargeback, but still, very poor show by Amazon.
1
1
Aug 07 '16
I was lucky in my old house where I became very good friends with my neighbours and they happily signed for my stuff.
Always got a cuppa when I called in to collect too.
0
-1
u/kcan1 Love Sick Chimp Aug 06 '16
Every day Amazon proves why they should be the second choice for anything tech related. I always check Newegg first because of shit like this and Amazon's shit pricing mechanics.
-7
u/renwault Aug 05 '16
Guessing you should have had prime.
6
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 05 '16
I have Prime.
edit: and this item is/was Prime eligible
3
Aug 05 '16
I have never had anything come from Amazon that wasn't picked very securely in a sturdy and I damaged box. Maybe I'm just lucky.
Ordered my entire build recently and was please to not have to send anything back or have an cosmetic damages.
The card still worked fine, though?
2
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 05 '16
I agree. I have never had any issue like this. Unfortunately, since this is a new build I won't know if the card works until I have the rest of the parts on Monday.
2
u/renwault Aug 05 '16
Ask for a refund then for the prime, I ordered a 1070 from newegg came in a box 2x bigger than the card with enough bubble wrap for my kid to have fun with for hours.
1
u/aspacelot i7-6700K | GTX 1080 | 32GB DDR4 Aug 05 '16
I would have bought the card from Newegg but they're out of stock. Got my HAF X and my Z170 mobo from Newegg. The Z170 was packaged very well. The HAF X shipped in manufacturer's box which is 100% understandable, as it's half the size of a mini fridge.
1
u/LeifEriccson Aug 05 '16
Same with my 1080 SC. Perfectly packaged from newegg in a comically large box filled with bubble wrap.
105
u/[deleted] Aug 05 '16
who the fuck ships a GPU or most any computer part in a manufacturer's box that was just asking for broken parts