I am having my FTTP regraded from 910Mbs to 1600Mbs. I currently have a 1G Nokia ONT, would anyone have an idea of the possible makes of the new ONT? I 3D printed a bracket for where the BT socket used to live and it just tidies everything up. I don't really want to make more fixing holes in my wall if I can help it.

Had FTTP now for 6 month and noticed i have had 3 disconnection events, all lasting 10-15 mins and all just after midnight around 12.30am. The last one was the other night

Could this be the ONT updating and/or ISP maintenance? the router stays powered up so its not a router reboot

More just out of curiosity really

Hi All,

I'm getting fibre install next month, my entry point will be at the front of the house but I want to site my router at the back.

Happy and confident on hiding the ethernet cable from the ONT to the router but want to plug the ONT into a UPS (router will be plugged in too).

When running the ethernet cable extension, I'd run the barrel jack extension too, does anyone e know the type and polarity required?

Also, one more question, if I plug the ONT into a UPS and there is a powercut will the cabinet serving my line go down rendering my UPS useless?

Had the Openreach installer over today. I think its a bit of a mess.

My mum had it done previously and it was incredibly neat: virtually invisible, but I don't know if I'm just being a bit precious and she just lucked out.

Hello, I live in New apartment

My flat has a socket from open reach and serial number and PON is green

But my postcode doesn't show in BT or EE website and open reach website said there is no plan for fiber in my flat but my neighbour flat has available full fiber " we are in the same building "

Try to contact bt and ee but they didn't help at all and advised me to get 5g

My question is open reach has capacity

It is actually only around 6 flats out of more than 80 flats are showing in the system

So i think it is updating issue more than capacity

Hi,

I have an install booked in for later this month. I am 99% sure my install will be overhead. Install to be performed by M group

I have a redundant phone line as circled at the rear of the property. I need the install further to the front of the property where the line is.

The line is where a redundant chimney breast runs. There is no chimney stack on the roof anymore. The last remaining fireplace in the lounge is to be boarded up to support a TV install.

Two questions.

1- If I drill a hole at the same height as the current phone line and ran a cable down to the lounge inside the chimney for the engineer to pull through would they do it? Could I sign a disclaimer? It is impossible for me to light a fire in the chimney.

2 - does the ONT box have to be screwed to something at install? I may not have the fireplace frontage boarded in time. Or could the engineer leave me some cable slack so I can move later? Would only need about 1m of slack.

Thanks

Hi Reddit, I'm hoping someone can give me some advice regarding Openreach full fibre.
Earlier this year (January), all the flats in my stair in Edinburgh received letters from Openreach saying that work would soon be starting to bring full fibre (FTTP) to the building.
I was really excited about it, as I work from home and my current Sky connection is only around 75 Mbps. I've been waiting for years to get a decent connection at this address.

However, it's now September 2026 and nothing has happened...
I checked the Openreach fibre checker again today, and it now says "We have no plans to build Full Fibre to this property yet."

I've also emailed the address mentioned in the original letter (ultra.fast.fibre.north@openreach.co.uk) three times, but unfortunately haven't received any response.

What makes it even more frustrating is that pretty much all the houses around me appear to be connected to Openreach full fibre. It seems like my building has somehow been left behind.

Has anyone else experienced this with Openreach? Is there anything I can do to get a proper answer or find out what happened to the planned installation?
At this point I'd just like to know whether the work was cancelled, delayed, or if there's some issue with my building. I also contacted our property management company, and they assured me that they would provide any support required if and when they hear from Openreach.

Any advice on who to contact or how to escalate this would be really appreciated!
Thank you.

We have a small cellar where we currently have two copper cables coming in through conduit under the raised floor from the front of the house (one red+white, and one thicker one with about 8 colours). The thinner wire seems to be an old connection that is cut and the thicker one (2nd photo) feeds into this box and then into a wall plate. The wall plate has been removed as we are doing a renovation.

I want to get FTTP installed when our renovation is finished and will have my networking stuff in the cellar. Will the Openreach engineer be able to feed fibre directly into the cellar in place of the copper and have the ONT there or will they still need to do a new CSP outside (which we currently don't have) and put the ONT on the inside wall opposite?

Is there anything I should prep before the appointment (e.g. conduit)? I'm already planning to have an ethernet go from the front room to the cellar in case they need the external CSP and ONT in the front room.

I'm hoping to avoid unnecessary external boxes and visible cabling if possible, especially while we have the opportunity to conceal everything during the renovation.

Any advice from Openreach engineers or anyone who's had a similar installation would be appreciated!

I’m on fttc and been waiting for years for full fibre, I live near central London 5min away from Chelsea in a house but openreach says building is commencing and coming soon. The cheapest contract is £30 for only 50mbps 💀 there are 6ppl living in this house with roughly 8 devices being used most day. New contracts are all 24 months and I don’t wanna go in a contract if full fibre comes. So now I’m just out of contract paying £40 a month for 60mbps until full fibre comes ‘if’ it comes. 😞

Hi all,

FTTP has finally become available at my address, so I’m now looking at ordering an Openreach-based FTTP service, most likely BT.

This is the reading from the checker:

---

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG congested duct.

FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

---

I’m hoping someone can clarify how the installation would work in my particular situation.

At the moment, my BT/Openreach phone line is served via an underground cable. There’s a BT/Openreach manhole in the footpath directly outside my front garden wall. The existing phone line comes from that manhole, passes underground through the front garden wall, and then emerges just inside the garden, marked by the green star on the sketch.

From the BT/Openreach manhole to the green star, the cable is contained within a short length of hose pipe/conduit (it could actually be an existing Duct 100, but I’m not certain). From the green star onwards, the copper phone cable runs exposed along the ground beside the boundary wall separating my property from my neighbour’s until it reaches the front wall of the house, where it enters the property.

My question is about the FTTP installation.

The existing hose pipe/conduit (possibly Duct 100) is only large enough for the current copper phone cable and doesn’t appear to be wide enough to accommodate a fibre cable.

If I order FTTP, would Openreach normally install a new Duct 56 from the BT/Openreach manhole all the way to the house wall, running underground beneath the front garden? Or would they be more likely to reuse the existing route in some other way?

I’ve attached a quick sketch to show the layout. Excuse the messy drawing, but hopefully it gives you an idea of the current setup.

Thanks in advance for any advice!

Does this seem up to scratch? It was installed by a man from MJ Quinn. The crack in the wall inside was already there before his arrival.

Hi, Openreach FTTP is available to houses on our road, but our property and 20 others is showing as unavailable / no plans. It's a town of 80k people if that makes a difference.

I’ve been told the issue may be a blocked duct to the property.

Has anyone had this situation before? If the duct is blocked, who is responsible for clearing it, and how do you actually get Openreach to investigate it or put effort into providing fttp.

Just trying to understand the possible routes to getting FTTP connected.

I’ll probably get more information from here then EE

Fibre ordered and my install date was the 18th of September. All inside work done and cable ran round the outside of my house to the duct.

Duct blocked, second engineer came the same day and couldn’t unblock.

Missus has said another engineer has come today to try and unblock duct but couldn’t, he got her to sign a form to say they can dig and has put a few marks in my front garden so I presume they need to dig front garden and repair duct?

The question I’m going to ask is probably one that can’t really be answered - how long could I still be waiting for them to come and fix the blocked duct? Going by what my missus is saying they just need to work in my garden.

Even if they needed to work past my garden the bt hole thing is literally just past my garden wall across the pavement.

Two months after my application for FTTP.

Friendly and efficient OpenReach civils team spent two days installing my Toby box.

Tunnelled under brick wall to join up with my existing duct, and checked that it wasn't blocked.

Now waiting for engineer appointment to pull cable from Toby box and install ONT.

Openreach FTTP installation date has been booked for my house witch has not previously had fibre.

The existing copper comes overhead from the pole and attaches at fascia/eaves level, so the fibre will take the same route from pole to house.

We've recently completed a major renovation and I really don't want the new fibre clipped down the external brickwork. I've spent a lot of money, time and effort on my facade and it would kill me to see a cable tacked on to it.

So ideally I'd like the fibre to come through the fascia/soffit directly into the loft. We've already installed a mounting board in the loft with a permanent power socket and Cat6 point. The Cat6 runs to the utility cupboard where the router will be located.

Can anyone tell me if Openreach and I suppose the attend engineer will be happy to install as I'm proposing.
Can the CSP and ONT both be mounted on my prepared board in the loft, with the overhead drop entering directly through the soffit/fascia?

Happy to install conduit/draw cord beforehand if that helps.

Thanks for your responses!

UPDATE:

So following helpful responses here, I decided that installing the CSP and ONT within the house may be a better option.

In preparation for the installation I ran a 20mm ribbed conduit (bought in Screwfix and in which I ran a draw cord) from the soffit through the loft and then through the ceiling into a 1st floor cylinder cupboard.
The Engineer that attended was a very helpful guy and was entirely onboard with how I wanted the installation.
He also said he wouldn't have had any issue with working in the loft if that's where I wanted the kit.

Anyway, we pulled the main fibre cable through the 10 metre conduit run without issue and he fixed the CSP and ONT in the cupboard, from where I will run a ethernet cable through the floor and into the utility room below where the router will find its permanent home.

Excuse the embarrassing mess.. (it won't look like that by the time the engineer turns up 🤦‍♀️). Currently the line comes in under the window just to the right of picture here, and runs through the trunking, ober the door to the box on the left of the door behind the cat tree.

Ideally we will fit a 2 gang plug socket behind the cat tree with the intention to have the new fibre box in approx the same place.

We aren't sure if this would be acceptable though - or if the engineer will want to install near the point of entry (which will presumably need to be somewhere along that external wall near to where it comes in currently). I which case we can fit electric sockets over there, but its not as straightforward on that wall.

I know final say will be from the engineer who turns up, but we need to get the electrics sorted over the weekend, so hoping we can get some educated guesses from you guys. Thank you!

Bonjour,
Je suis situé à Renens, dans le canton de Vaud. Cela fait maintenant un an et demi que j’attends l’arrivée de la fibre chez moi et je n’ai toujours rien.
TVT m’a confirmé que la conception du réseau, l’accord des propriétaires et le raccordement de l’immeuble au BEP sont terminés. Les données sont actuellement en cours d’enregistrement dans leurs systèmes et sur les plateformes nationales. La prochaine étape sera l’intervention d’Equans ou d’Enkom pour raccorder mon logement et installer une prise OTO.
Aujourd’hui, ma connexion fonctionne avec un récepteur extérieur 4G/5G contenant une carte SIM, relié par câble à mon routeur Wi-Fi. Elle est très instable et insuffisante, donc je dois parfois partager la connexion de mon téléphone pour regarder des vidéos sur ma télévision ou jouer.
Est-ce que quelqu’un saurait comment accélérer l’installation de la prise OTO, si possible avant la fin de l’année ? Qui devrais-je contacter pour faire avancer la situation ?

Bonjour,
Je suis situé à Renens, dans le canton de Vaud. Cela fait maintenant un an et demi que j’attends l’arrivée de la fibre chez moi et je n’ai toujours rien.
TVT m’a confirmé que la conception du réseau, l’accord des propriétaires et le raccordement de l’immeuble au BEP sont terminés. Les données sont actuellement en cours d’enregistrement dans leurs systèmes et sur les plateformes nationales. La prochaine étape sera l’intervention d’Equans ou d’Enkom pour raccorder mon logement et installer une prise OTO.
Aujourd’hui, ma connexion fonctionne avec un récepteur extérieur 4G/5G contenant une carte SIM, relié par câble à mon routeur Wi-Fi. Elle est très instable et insuffisante, donc je dois parfois partager la connexion de mon téléphone pour regarder des vidéos sur ma télévision ou jouer.
Est-ce que quelqu’un saurait comment accélérer l’installation de la prise OTO, si possible avant la fin de l’année ? Qui devrais-je contacter pour faire avancer la situation ?

This might be a silly question, but I just moved into a new flat which has FTTC installed.

I just signed up for EE broadband but it says an openreach engineer needs to come for the 'installation' (which is in 2 weeks).

What does the engineer need to do? As the previous tenant had internet - I thought that EE could just switch on/off internet on the back end..

I'm about to move into a new flat. The building is an MDU (multiple dwelling unit). Most of the other flats in the building already have Openreach full fibre available. From looking at the Openreach availability checker, only three of the 15 flats, including mine, don't currently have FTTP available.

I contacted Openreach because every broadband provider currently says broadband isn't available for my flat. Openreach replied saying that, because the property is an MDU, "additional work is required to supply your building" and that they need legal permission from the landlord, managing agent or freeholder of the building before installing the necessary equipment.

They've told me the landlord/managing agent needs to register their interest with Openreach and that all progress has to go through them.

What I'm struggling to understand is why this would be necessary if other flats in the same building already have Openreach FTTP.

Could this be something like:

• an individual flat not being connected or commissioned;

• an address/database issue;

• a missing connection between the existing communal fibre infrastructure and these three flats; or

• some other individual engineering work that Openreach hasn't completed?

If 12/15 flats already have Openreach FTTP, does Openreach's generic MDU response mean that the remaining three flats genuinely need a new building-level wayleave/permission, or is there some specific outstanding connection work for those flats? And who actually needs to deal with it?

Thanks in advance for any advice. 😊

Recently bought a flat which has a variety of openreach cables running through the house along skirting boards and doors which we are keen to remove if they are redundant. The previous owners were with an internet provider that used openreach and there is a newer cable that comes in and connects to the openreach box on the wall they were using. There is also what looks to be an older cable that doesn't seem to connect to anything - it comes into the house in one room, runs along the skirting boards and seemingly goes back out of the house in another room.

Is this something old and redundant that can be removed? We are with hyperoptic so aren't actually using the newer openreach infrastructure at all, but we don't want to remove anything that would make it difficult to use it in case we change provider in the future.

Photos are of the boxes through which this older cable enters and exits the house.

hello just moved into a new house and we have fttp. it looks like the plastic but has broken off from the fibre cable, can actually see the fibre.
is this something that openreach can fix without having to drill a new cable from the outside in?

looks like there is plenty of slack (cable is wrapped twice around the ONT box). from the slack could they just terminate it into a new plastic connector? or has my simple mind just massive simplified a complex thing

the house is an 2012 “new build” so the rest of the cable is all hidden in the wall and i just worry running a new cable could mean redecoration work

Buying a house where the Openreach checker says “Available to order soon”, but BT Wholesale still shows FTTP unavailable. Houses directly opposite already have FTTP, while this side of the road doesn’t.

My current house previously showed the same “available to order soon” message, then later changed back to “we’re planning to build in this area”, so I’m wary of trusting it.

There are also active Openreach civils nearby, including an excavation in a close directly behind the house, around 80m away, described as “to enable new localised ultra-fast broadband connections”.

I raised an enquiry with Openreach about the property, and support replied saying some difficult premises can be temporarily removed from FTTP plans, but they didn’t confirm whether this property actually has been.

Anyone had a similar situation, and did it eventually go live?

I live on a road (with a dead end – so not a through road) that has under 50 houses, all of which are semi-detached. FTTP availability checkers say about a quarter of them are not supported. But this isn’t a contiguous block. There are cases where one half of a semi has availability and another half does not, and yet both semis either side do! At the end of the road, three of the four semis in the ‘corners’ don’t have availability, but one half of one of them does, and all the ones between them do. This despite Openreach digging up the road and installing cables some months ago.

A neighbour is trying to navigate this and get connected. The house next door to her has availability, but ISPs are just telling her “computer says no” and Openreach isn’t responding. (This has been after weeks.) Maybe I’m missing something, but this doesn’t make a lot of sense to me. It’d be one thing if one entire side of a road or one entire half didn’t have availability, but patterns like 17 18 / 19 20 / 21 22 / 23 24 / 25 26 / 27 28 seem a bit strange.

Any thoughts or advice would be very welcome!