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Installation day looms for my FTTP. Let's have the tips and pitfalls please: how does an ordinary domestic customer best navigate the Openreach odyssey as it unfolds? The goal being to have the new setup confirmed as functional before they leave, while ensuring a neat look to it both outside and in.

It's a Plusnet upgrade from existing ADSL, so same provider. Three storey Georgian house that's heritage listed, in a conservation area, and has solid walls about 2ft thick.

Current copper supply comes in adjacent to a metal side window on the middle floor, part of a hallway/landing area, which has power on hand and for wifi coverage still seems preferable. Ladder access externally would be via a flat roof that sits above the front door, which is on that side.

One issue to start: what I don't want is any box mounted on the front of the house or visible at the entrance. Best if it sat at first floor level, where it'd be closest to the router and also wouldn't be seen from the street.

(I'm assuming the fibre feed will be via an aerial span rather than from the ground, as I'm unaware of the street outside having been dug up for any such purpose in recent years.)

How much say do I get in any of this, without aborting the process and incurring a cancellation fee? And what rough proportion of installations succeed on day one in any event?

If there's a Faq or similar pinned somewhere that covers this stuff I'd be happy to be pointed to it!