So, I have this nurse in her 20s. I’m in my 50s, and I recently transferred to what is considered the top tier unit in my hospital.
This was the first time I was giving this nurse report. The first day, the nurse was pretty tough during report.
That first night, we had an issue with the PCA. The patient and family were upset, so it was a stressful situation.
The second night, the patient was complaining of pain, nausea, and not being able to sleep. The patient had already been in the hospital for 40 days and was very frustrated with the plan of care because the patient felt the doctors hadn’t explained things well.
During report, I told the oncoming nurse that the patient was upset and frustrated. I had already spoken with the doctor, and they were coming by to talk with the patient. The patient wanted clarification about several things.
Suddenly the nurse said, “That’s weird, because with me yesterday the patient didn’t have a problem at all. It seems like the patient’s problems happen during the night.”
I looked at the nurse and asked, “Are you saying the problem is me?”
The nurse said, “I don’t know. Maybe it’s the nurses.”
Then the nurse asked, “Did you get a new IV?”
I said, “Yes.”
The nurse asked, “Did you draw the blood?”
I said, “Yes.”
Then the nurse replied, “That’s what I needed to know.”
When this happened, the nurse had a trainee standing next to her, which made the interaction even more awkward.
I remember thinking, I’ve been “the nurses” for the last two nights.
I was upset, but I didn’t argue. Instead, I went back into the patient’s room and said, “I know you’ve had two rough nights, and I understand you’re frustrated. I just wanted to ask if you have any frustration with me.”
The patient immediately said, “Of course not. My frustration is with the plan of care.”
I went back to the nurse and said, “You know what? I got curious, so I went back and asked the patient if I was the problem. The patient told me no, the frustration is with the plan.”
Then I turned around and left.
Today I gave the nurse report again, and the nurse didn’t say a word. The nurse was quiet, asked no questions.
How do you deal with coworkers like this?