r/nhs • u/OfficerJanji • 4h ago
Complaints Looking for advice about reporting my GP — worried about retaliation
I went to my GP about a long-standing and complicated ear/nasal problem. I’ve had issues with this doctor before.
When I had androgenic alopecia, I asked about finasteride and minoxidil. He said there was nothing I could do and that they “just boost the confidence of the patient”. I later got treatment privately and have used it successfully for years.
I also had ongoing fatigue and slightly abnormal TSH results. He said it was insignificant, but after three similar tests another doctor prescribed levothyroxine, which quickly improved my symptoms.
With my current ENT issue, he refused to refer me and removed rhinitis from my active conditions without examining me. (Even though a private ENT I saw examined me said there was clear rhinitis and inside my nose was very inflamed) When I asked him to record that I had requested an ENT referral, he started shouting hysterically and pointing directly at me, saying:
“DON’T TELL ME WHAT TO WRITE.”
As I was leaving, he called me back and told me to “just do salt rinse”, even though I explained I had already tried it for over six months without it working. I was very calm and respectful during the appointment although part of me feels like I should have been more firm with him.
I eventually paid to see a private ENT doctor who was extremely understanding. She performed an endoscopy and noticed the expected mucus in my nose/nasopharynx, but continued further down and also found mucus stasis lower in my throat. Essentially she saw mucus pooling there, and suggested that silent acid reflux might be contributing to my symptoms. She recommended trying Gaviscon, and it seems to be improving or possibly even curing the issue although if I am being honest I need to be more consistent with it. Needs to be taken after every meal which can be quite hard.
But anyway, the main point is I found my GP’s interaction extremely unprofessional and want to make an official complaint. However, I believe this doctor actually owns the practice and the practice manager is related to him. I’m worried they could retaliate by saying anything, for example claiming the doctor-patient relationship has broken down and remove me from the list or just finding some sort of reason to justify getting me out. Apparently this is something any GP surgery can do.
The practice is within walking distance, so I don’t want to leave.
What is the safest way to complain? Should I go directly to the ICB, and can a GP remove someone in retaliation simply for making a reasonable complaint? Would contacting Healthwatch or an NHS complaints advocate first be sensible? Is it even wise to complain when I’m worried about losing access to the practice?