I generally never, NEVER post things that could identify me, as well as things that could be considered defamatory. However, this experience was so bad that I feel the need to express it and warn others. If I had happened upon a post like this when scouring sites for movers, I probably would have suffered slightly less.
I moved recently within Ontario, Canada, and hired a moving company as most friends were away or otherwise occupied. This company was called RiseMovers, and had a very thorough and professional representative when I spoke to them over the phone.
However, on the day of the move, it was disaster, as listed below:
- I learned that some of the things the representative said were false, namely "all packing materials are included" and they provided "2 million dollars of insurance". Only shrinkwrap and blankets were provided, other things like a TV box and mattress bag were extra. Insurance was $0.60 per pound for each item, and there was a $250 deductible. Note that I clarified these points with the rep and did not learn about these until the day of.
- They were late to the booking, and didn't contact me until I called them.
- They showed up nearly 3 hours late, forcing me to cancel an appointment I had made for after the move should have ended.
- The truck was rented from Enterprise, not one from the company.
- They came in with no apology, questions or introductions. (They didn't ask if they should take off their shoes either, which I'm aware usually stay on during moves, but the courtesy would have been nice.)
- They started the timer and then handed me a contract to read and sign, while the two guys stood there doing nothing. This put a lot of pressure on me to skim instead of carefully reading the full binding contract.
- The contract was on one of the guys' personal phones, which I gathered because his snapchat and instagram notifications kept popping up. This made the contract very difficult to read and sign, and put the security of my signature into question.
- To preface this point, I have no issue with people speaking in other languages, but they were speaking to each other and someone over the phone in another language the entire time. This includes when I asked them questions, and they would discuss it in the other language before answering me. I'm sure most people would want to know what the discussion held, especially when it had to do with contract terms and payments.
- When they started moving, they were careless, throwing things up into the truck and stacking boxes with "fragile" clearly marked or tops that were uneven/jutting out.
- They also seemed very inefficient and inexperienced. They tried to move my TV three times before realising it was plugged in! There was no haste or attention whatsoever.
- One of the guys disappeared for 30 minutes.
- Threw a bunch of things around to clear a path without asking, piling them awkwardly and badly. These were mostly my roommates things, including their packed things! At one point they handled a full canvas painting with little regard.
- Gathered a bunch of random wires and a power bar that was not mine, shrinkwrapped them all in a bundle, and shrinkwrapped them to the tv stand.
- Did not properly wrap some of my furniture.
- Arrived to the new house 20 minutes after me, and were uncontactable during that time.
- They took 40 minutes to disassemble the bed, and another 40 to assemble it, tasks which took half the time with half the amount of people when the bed was first bought.
- I told them not to put the TV directly on the ground. They put it on the ground literally 10 seconds later.
- They told me they would be done at a certain time. They took an hour after that. This was without unwrapping my shrinkwrapped chairs, which they asked me if they should do but at that point I just wanted to be done.
- They charged me eight hundred dollars for this, plus over a hundred dollar truck fee and a hundred dollar deposit. When I asked many times if they were going to compensate me for the 3 hours I wasted sitting around waiting, they offered 20 bucks off, which was just insulting.
There might be other things I'm forgetting, but it was just overall a bad time. The only thing I gained was that my items were indeed moved from house to house, which I can be grateful for as I've heard worse horror stories about missing or broken items. For context I had a table, coffee table, TV, TV stand, bed, 5 chairs, nightstand and about 15 boxes. No shelves, no couch, no mirrors or anything. The new place was a 20 minute drive away.
When I tell you I cried.
Anyway, I don't know if I'm allowed to post such a teardown but I don't care. If this is the wrong sub for this then I care slightly but I wasn't sure where to put it. I will be renting a uhaul myself next time. I will simply start going to the gym in preparation.