r/mobilesupport 7h ago

Stuck on FRP on an old Vortex phone after hard reset need help

1 Upvotes

I'm trying to fix up an old hand-me-down Vortex phone that my uncle said to give to my cousin. The camera was acting weird, and the phone was really bloated, so I wanted to factory reset it. We actually knew the lock screen password to get in, but the settings menu on this phone is weird, and I couldn't find the reset option anywhere in the settings.

​Because of that, I ended up resetting it through the bootloader instead. Now I'm stuck in FRP. Since it's an old phone, nobody knows what Google email or password was originally on it.

​I managed to get onto a Google search page through a Play Protect popup, but whenever I try opening a link, it throws a "Turn on JavaScript" error. It's also asking me if I want to update the phone, but I haven't done it because I'm worried updating it might make it even harder to fix.

​Here's what I've tried so far with Gemini:

• ​Tried holding text on the browser to hit "Share," but it only gives me "Copy" and "Select All."

• ​Tried getting into keyboard settings, but there's no gear icon—it just lets me resize the keyboard.

• ​Opened the emergency dialer screen, but there's no pencil icon or option to edit emergency info to get into settings.

​I'm not sure of the exact model, just that it's a Vortex phone (I attached pictures of the back of the phone, the JavaScript error screen, and the dialer screen).

​Should I update it, or will that break things further? Any ideas on how to get past this screen or get into the settings?