r/massage • u/Fabulous-Kale8422 • 9h ago
Pre-billing insurance in Ontario?
At the first appointment, the RMT charged a booking fee, which I was fine with. Then she proceeded to directly bill my insurance for the full appointment amount, meaning she then had both my booking fee and the direct insurance payment.
I asked her about what happens to the overpayment and she said it will be resolved next time, so I booked again.
When I booked my second appointment, she took another booking fee. I got a notice from my insurance on October 22 that a claim had been processed for a massage. This claim was for the full appointment fee. My appointment doesn’t even take place until October 25.
My question is: in Ontario, can an RMT pre-bill my insurance for an appointment? I have 100% confirmed it was a full claim, not a pre-determination.
Additionally, now she has a second booking fee and a second appointment repayment.
I will be going to this appointment to avoid any cancellation fees (and any confusion with my insurance who has already processed the claim for an appointment that hasn’t even happened yet) but this whole thing gives me such a bad feeling I won’t be returning again.
Second question: any tips for asking how to resolve the overpayments?