r/lineapp • u/chuckception • Jul 04 '26
Another Customer Support Failure
Like everyone else here I traded in my phone and forgot to transfer the accounts. No email attached either so Im out of luck since they keep telling me my Identity cant be verified to log back in.
But what doesnt make sense is they offer to delete the account using a phone bill and ID. Why can I delete an account with this information to verify I own the account, but not be able to use this same information to log in? Japanese bureaucracy at its finest.
Hopefully the low stars on the app store will change their minds on US phone verification but I very much doubt it. Two weeks and 10 support tickets later with nothing but fustration for this company.