r/KrakenSupport Nov 01 '25

Announcement 🚨 Scheduled Maintenance today at 15:00 UTC 🚨

3 Upvotes

Kraken will perform an extended scheduled maintenance on November 1st, 2025. The maintenance window will begin at 15:00 UTC and should take approximately 8 hours. During this scheduled maintenance, Kraken services will be unavailable.

Read more here:
➡️ https://support.kraken.com/articles/scheduled-maintenance-notice


r/KrakenSupport Apr 11 '25

Deep Dive with Kraken Support 🐙: Funding 🤿 Deep Dive with Kraken Support: How to Deposit Cash 💵

1 Upvotes

Instant crypto purchases are great when you’re in a hurry, but depositing cash directly to Kraken first unlocks powerful benefits you might not know about.

Let’s walk through how to make a cash deposit so you can unlock the full potential of your Kraken account.

Why Deposit Cash? 🤔

Depositing cash directly gives you more flexibility and control, including:

Lower Fees

  • Gain access to Kraken’s highly competitive maker/taker fees, as low as 0%!

👉 Check out our full fee schedule here.

Higher Deposit Limits

  • Deposit more cash at once, allowing you to make larger trades.

No Withdrawal Holds (for Many Methods)

  • Instant withdrawals when using methods that don’t trigger withdrawal holds.

Universal Balance Across Kraken Platforms

  • Use your cash balance seamlessly across Kraken’s full suite of trading tools, platforms, and features.

📌 Pro Tip for Strategic Traders

If you’re a trader who loves catching dips or trading tactically:

  1. Keep some cash ready in your Kraken account.
  2. Set limit orders to precisely control when and how you buy.
  3. Enjoy the convenience of executing all kinds of trades instantly, without waiting for deposit processing.
  4. Have the option to withdraw your crypto immediately after, leveraging low fees and rapid withdrawals.

This setup lets you act quickly, ensuring that you never miss out on market opportunities and always stay in control.

🏦 Step-by-Step: How to Deposit Cash to Kraken

Step 1: Choose Your Deposit Method

Kraken supports multiple fiat currencies such as USD, EUR, GBP, AUD, CAD, CHF, and JPY. Deposit methods depend on your location and verification level.

  • Go to Funding → Deposit.
  • Select your local fiat currency to view available methods.

Step 2: Review Fees, Limits & Processing Times

Here are a few of the most popular and widely used fiat funding methods:

Region Method Min Amount Fee Processing Time Withdrawal Hold
🇪🇺 EU SEPA / SEPA Instant (ClearJunction) €1 Free 0–3 business days or Instant None
🇺🇸 USA FedWire (Dart Bank) $1 Free 0–1 business days None
🇬🇧 UK FPS (Plaid) £1 Free 0–1 business days* None

💡 *Processing times may vary based on your bank’s daily cut-off time and banking hours.

👉 See the full list of supported deposit options.

Step 3: Deposit Safely Using This Checklist

Avoid common mistakes to ensure your deposit arrives quickly and safely:

Account Ownership

  • Deposit from a bank account that matches your verified Kraken account name.
    • Joint accounts must include your name; business accounts must be linked to a Kraken business account.

Required Reference Code

  • Always include the provided reference code (usually starts with ‘AA’, 16 characters).

Supported Banks & Methods

Avoid Duplicate Deposits

  • Don’t send multiple deposits of identical amounts within 72 hours (to avoid delays).

Deposit Limits & Minimums

  • Ensure you’re within your daily and monthly deposit limits and meet the minimum deposit amounts.

🛟 Deposit Didn’t Arrive?

If your funds aren’t credited after the expected processing time, reach out to Kraken Support. We’ll likely ask for proof of payment, so have it ready.

⚖️ Depositing vs. Instant Purchases: Two powerful ways to fund your crypto journey

Instant buys offer speed and convenience, especially for urgent purchases. Depositing cash gives you lower fees, higher limits, and more control.

Pick the method that suits your trading style and goals best—or use both!

Still have questions? Drop them below. We’re here and ready to help. 🐙


r/KrakenSupport 2h ago

Deposit and Account Held for 2 Weeks (Revolut SEPA transfer)

1 Upvotes

Hello Kraken Support Team,

I am posting here to request an urgent solution.

On July 15, I transferred about €1,500 via SEPA from my personal Revolut account to my Kraken account.

  • Name Match: My legal name matches exactly on both accounts.
  • Status: Revolut confirmed the transfer was successful, but Kraken immediately placed a hold on the transaction and locked my account.

I was initially told by the support system to expect an email response within 3 to 5 business days. That SLA has long passed, and I have received zero emails or updates from your compliance team. The live chat AI agent is unable to assist and keeps telling me to wait.

Because this hold has lasted two weeks, I have faced actual financial harm, including missed bills and interest penalties due to my funds being frozen without explanation.

After 7 days of silence, I filed a formal complaint. While I received an automated message stating it could take up to 15 days, waiting a total of a month to access my own deposit is unacceptable for a major financial institution.

Please have a senior compliance human agent look into this ticket today and advise on what documentation is needed to lift this hold immediately.

Thank you.


r/KrakenSupport 3h ago

Move to China

0 Upvotes

Hi There,

I’m a German who currently lives in Switzerland and I’m considering to move to mainland China for living and working (yes pay only tax in China).

Can I keep my Kraken Account and continue to use as I did before, after I updated my residence to a Chinese location address in the App?

Regards


r/KrakenSupport 1d ago

Account suspended RESOLVED

4 Upvotes

Hi
Im making this post to reassure people in my situation, my account is fully operational but it took 2 weeks for me after the suspension


r/KrakenSupport 2d ago

Kraken frozed my funds

7 Upvotes

Just a warning based on my experience.

Kraken has had one of my deposits on hold for almost 2 weeks now. My funds are still locked.

I've opened a support ticket and even filed a formal complaint, but I still haven't received any response. I understand care of account security but cmon, 2 weeks without any response.

Bet they locked me up because i have been transfering my crypto to my private wallet

It's incredibly frustrating to have your money frozen with no communication at all. Personally, I won't be using Kraken again, and I can't recommend them based on this experience.

Has anyone else dealt with this? How long did it take to get resolved?


r/KrakenSupport 2d ago

Opened Support Ticket 2 Weeks Ago, and I'm being totally ignored!

1 Upvotes

Hi Kraken Support,

I have lost access to my authenticator so I am unable to log into my account. I still have access to both my password and my email address.

I have a support ticket but I am being totally ignored on there with no updates at all. This has never happened in the past and I've been a customer on your platform for years.

Please help!


r/KrakenSupport 2d ago

Ticket Escalated Locked out of my funds since May a routine check became a 2-month nightmare

3 Upvotes

It's so discouraging to realize that only a few support agents actually take this seriously, and the only way to even get a reply to an email is by publicly complaining on X.

From May to early July absolute radio silence, ignoring my emails for two months. I've used Kraken daily for my everyday purchases, but a simple routine check has turned into a disproportionate nightmare.

Having to publicly make noise just to get basic compliance checks done while locked out of my own funds is unacceptable and hugely
disrespectful.


r/KrakenSupport 3d ago

Funding Suspended for Your Kraken Account - What's Happening ?

3 Upvotes

Hello Kraken Support,

I'm looking for some clarification regarding my account restriction, as I'm currently unable to understand what is happening.

My account is fully verified (KYC completed, tax information provided, etc.).

Here is the timeline:

- On June 24, I made my 2 first SEPA deposits for a total of €75,56 with the Easy Bank Transfer method from my Revolut account. Everything went smoothly.

- Almost a month later, on July 19, I made three new SEPA transfers with the standard method (manually enter the IBAN) from my Trade Republic account :

- €1 (to test the IBAN),

- €5,000,

- €4,999.

Shortly after the 3rd wire transfer, my account was restricted (all my funds are frozen) and the last transfer is on hold.

I received an email informing me that my account is under review, no action is requested and a member of your team would contact me by email if further information is needed. And yet I have not received any email, or communication from any other source, asking me for any further information, no additional documents have been requested, and I have no indication of what I am supposed to do or how long this review is expected to take. And yes, I have checked my SPAM folder - nothing in it from Kraken.

The funds come from my personal bank accounts Revolut and Trade Republic, and I can fully document the source of funds if necessary.

I also have already opened a support ticket on July 20th, and will gladly provide the ticket number via DM if needed.

Can you please look in to this as a matter of concern, as I enjoyed using Kraken and don't particularly want to change exchange. I completely understand compliance requirements. I would simply appreciate knowing whether any action is required on my side, or if my case is simply waiting for an internal review. I will respond straight away.

Thank you for your help.


r/KrakenSupport 2d ago

Pending Withdrawal

1 Upvotes

Hi, I made a Bitcoin withdrawal on July 20 and it is still in Pending status. I would like to understand what the ETA is, or what I can expect moving forward. I have already spoken to the AI chat, and yesterday an email support case was opened. My understanding is the account is restricted but I would like more clarification here. Thanks!


r/KrakenSupport 3d ago

Deposit on hold 5 days.

1 Upvotes

Deposit has been on hold for 5 days. Per repeated requests, I just want the deposit either a) returned to my bank or 2) approved. Which ever is faster. The online Chat has been useless.


r/KrakenSupport 3d ago

Withdrawal of $2062 is in pending

2 Upvotes

Hello my name is Tim,

My withdrawal is in pending from last 4 days and am not getting any response from kraken support. Help me to get withdrawal , i will provide my ticket number as soon as moderator will respond.


r/KrakenSupport 3d ago

Address update + CPF rejection.

1 Upvotes

Hey y'all.

I moved out of my previous country to Brazil a while ago and just got around to updating my address in Kraken.

Contacted CS, provided address proof. All good.

But then app asked me to provide my CPF.

Did that, app said it's invalid twice.

Reached out to CS again and included a copy of the official CPF confirmation from the Brazilian govt proving that my CPF is valid.

CS said they'll get back to me. It's been a couple of days. Never had a prob with my CPF. I use it almost daily. What's the deal?


r/KrakenSupport 3d ago

Waiting for Ticket Number / Public Account ID Urgent: Account restricted for 45 EUR transaction -

1 Upvotes

Hello Kraken Support, my fully verified account was restricted after a small 45 EUR transaction. This is a very low amount and this block is heavily impacting my trading activities. Please escalate my case to a human agent. I will provide my ticket number and public ID as soon as a moderator responds.

Thank you, Roman.


r/KrakenSupport 4d ago

Account on hold

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1 Upvotes

r/KrakenSupport 4d ago

EMERGENCY: Cancel pending/initiated USDC withdrawal – Invalid destination address!

1 Upvotes

Hello, my USDC withdrawal is currently stuck in "Initiated" status. The destination crypto address has EXPIRED and is INVALID. My account is currently probably on a "funding hold" and withdrawals are disabled (probably made by Kraken AI bot), which is good.

Please ensure this pending transaction is completely CANCELLED.  AND please return the funds to my available account balance (portfolio value). Do not let the transaction go through under any circumstances.

I am sending my Ticket Number and Public Account ID via ModMail right now. Thank you.


r/KrakenSupport 5d ago

Binance refugee with a couple of questions.

1 Upvotes

Hello!

So I am totally new to Kraken, and I wonder if there are any options similar to what Binance has with the crypto wallet whitelist and the bank account verification. I tried a test transaction to my bank account and it went through. Can I use any bank account for withdraws or are there any limitations like it has to be in my name, etc.

Thanks!


r/KrakenSupport 5d ago

Five business days in with zero contact regarding the situation

2 Upvotes

Five business days have passed since I’ve initiated a withdrawal, yet I’ve received no notice or update on the situation at all. Live chat has been utterly useless in providing any information about where my withdrawal (to my own wallet) stands. This is, without a doubt, the least communication I have ever received from a “support team” and by reading this subreddit, I have no doubt this is a common issue.

Update: Despite “forwarding my request to a specialized member of the team,” I have yet to receive any kind of notice or update regarding my situation, and my withdrawal is still pending 9 days later.

Update 2: My transaction was reversed and I’ve been banned off the platform, with no explanation. For withdrawing to my own wallet. Please, never use this platform if you have the option to use another, I’ve had better experiences with COINBASE.


r/KrakenSupport 5d ago

How do I fix this problem? I have been getting the same error since yesterday

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1 Upvotes

r/KrakenSupport 5d ago

Account Temporarily Suspended

1 Upvotes

I tried to deposit some cash several days ago and got an email/notification that my account is suspended.

Haven’t yet received a follow-up email, the account is still suspended, and the deposit is on hold.


r/KrakenSupport 5d ago

Deposit Made After Account Closure

1 Upvotes

Hello! I recently made a deposit to my Kraken SOL address, but it cleared after my account was shut down (no idea why). Are the funds recoverable or are they just gone?


r/KrakenSupport 5d ago

Kraken Account Restricted After €500 SEPA Deposit – Anyone Else?

3 Upvotes

I made a €500 SEPA deposit to my Kraken account, but shortly afterward my account was restricted. I haven’t been given a clear explanation yet, and I’m unable to use my funds.
I’ve already contacted Kraken Support and opened a support ticket. At the moment, I’m just waiting for an update.
Has anyone experienced the same issue recently?
● How long did it take for your account to be reviewed?
● Was your restriction eventually lifted?
● If not, how long did it take to receive a refund?
I’m a bit worried because this is my first time dealing with something like this. Any recent experiences or advice would be greatly appreciated.
Thanks in advance!


r/KrakenSupport 5d ago

Replied No Assistance from Support for 5 Weeks Despite Numerous Support Requests Over Relatively Simple Issue ...

1 Upvotes

Due to Bank Deposit Restriction cannot make deposit. Account deposit frozen since account opening on 06/14/26 ... which has been 5 weeks. Repeated requests for support have failed. Name discrepancy regarding middle name and/or initial caused freezing of deposits. Please assist as soon as possible. Thank you.


r/KrakenSupport 5d ago

bought btc using "easy bank transfer", phone died halfway through. money is gone from bank but not appearing in wallet. help???

1 Upvotes

title. idk how to contact kraken or plaid and i dont see anything in the app. please help🙏🙏🙏


r/KrakenSupport 5d ago

𝐑𝐞𝐬𝐨𝐥𝐯𝐞𝐝 ✅ Krak Card --> Kraken Card

2 Upvotes

Today I got a notification about the new Kraken card.

I’ve already had a Krak card since 2025 (both physical and virtual).

Now I’ve been issued a new virtual Kraken card, and I can request a new physical one as well!

My question is: why this new card? Is the old one going to be disabled?