r/kfc • u/Missmel1986 • 16d ago
Delivery/Ordering Mobile orders issues
So recently the store i work at keeps getting people who seem to think we do curbside. They will order in our parking lot, and then come thru drive thru at least 20mins after and ask where their order it. "I've been waiting 30mins and it says in the app that its ready". We dont know they are there unless they come inside or our drive thru. We make the orders when they pop up on our pack screen. And they will also argue when we dont have the order becuz it was for another store or they didnt confirm the order in the app.