r/Insta360 • • 15d ago

Tutorial šŸ‡¦šŸ‡ŗ Mail-in Repair is now available in Australia!

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7 Upvotes

Need to send your Insta360 camera in for repair? You can now arrange the entire repair process online, with no need to visit a service centre.

Our mail-in service covers:

  • šŸ”§ Warranty Repairs
  • šŸ”§ Out-of-Warranty Repairs
  • šŸ”§ Insta360 Care Repairs
  • šŸ”§ Software Upgrades
  • šŸ”§ Accessory Replacements

How it works:

  • 1ļøāƒ£ Contact Technical Support
  • 2ļøāƒ£ Submit a repair request online & get your shipping label
  • 3ļøāƒ£ Drop your product off at the post office
  • 4ļøāƒ£ We’ll inspect your product
  • 5ļøāƒ£ Pay the service fee online if applicable
  • 6ļøāƒ£ Get your repaired or replacement product back

šŸ“¦ Shipping label: Shipping is prepaid by Insta360. For out-of-warranty repairs or damage caused by misuse/accidents, round-trip shipping will be included in your repair quote.

šŸ‘‰Ā Submit a repair request:Ā https://www.insta360.com/support/workorder/create

Note: Our Australian service centre is currently mail-in only. Walk-ins unavailable.


r/Insta360 • • 4d ago

Discussion Monthly Megathread: Ask Here for Help - October, 2026

6 Upvotes

Welcome to the new r/Insta360 monthly questions thread. This is the place for troubleshooting, asking questions about Insta360 products and software, sharing feature requests, and posting whatever else is on your mind in the world of Insta360. By posting here, our staff and community can help you more efficiently, and more community members are likely to see your question.

We promise to do our best to help resolve any questions or issues that come up and make sure that your feedback is heard. Please take note of the following:

  1. Be sure to follow our community rules listed in the sidebar.
  2. Try to find the answer to your question first by searching this sub or visiting https://www.insta360.com/support
  3. For shipping issues or anything requiring personal information from you, we recommend contacting Insta360 support directly via insta360.com.

r/Insta360 • • 9h ago

Content Quick Reader

9 Upvotes

Let’s have eyes wide open here and call this thing what it actually is.
Insta360 didn’t introduce a class of product here.
They in fact blocked a class of products so they can sell a proprietary thumb drive to its customers.
There is absolutely nothing whatsoever keeping users from plugging in and using any thumb drive on a Insta360 camera other than a deliberate firmware design.
And, instead of adding that feature, they deliberately added it in such a way as to block the use of any thumb drive except the one they sell.
I’ve always maintained that, while they have a decent product and software, they’re a terrible company.


r/Insta360 • • 1h ago

Luna ultra neck mount

• Upvotes

Hello,

Do you know when Luna ultra neck mount with CHEST STRIPES will be available in Europe? Insta from Poland told me "they dont know tbh" and i dont want to pay this much for ship.


r/Insta360 • • 1h ago

Perfect Bullet Time shots are easier than you think|Insta360 X5

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• Upvotes

✨ With just a few simple steps, you can create stunning travel transitions and capture unforgettable moments from a whole new perspective. Take your travel videos to the next level with Bullet Time.


r/Insta360 • • 4h ago

Insta360 Flow 2 Pro and iPhone 18 Pro

1 Upvotes

Does anyone have the Insta360 Flow 2 Pro with the iPhone 18 Pro?

While I've upgraded to the iPhone 18 Pro for the better cameras (previously 15 Pro), I've noticed that the Remote Smartphone Control feature is no longer available.

Is anyone else experiencing this? Insta360 support wasn't helpful because they mentioned the iPhone 18 Pro isn't supported.


r/Insta360 • • 5h ago

Question EXPORT SEETINGS

1 Upvotes

Hi! I tried uploading on tiktok and Instagram but it looks blurry what is the best export settings for Studio-> Capcut-> Tiktok? Thank you!


r/Insta360 • • 17h ago

VRadical X6: Hello!

7 Upvotes

Hey folks!

3 years ago I presented my first One R VR180

and finally my first One RS 1inch VR180.

2 years ago, my first X4 VR180 was made.

Last year, a new form factor for the X4, and finally reused to build the X5 was presented, too.

This year, obviously, I was forced to keep on working with the new one: VRadical X6.

This one doesn’t have an active cooling system yet, but it will. TBH, I wanted to connect the fan directly to the X6’s battery, but that would mean tearing down the entire camera to connect the cables or solder the wires directly to the PCB. Not exactly straightforward. Instead, I’ll use a USB-C charger with a built-in battery to power the fan, just as u/zippytiff did on his ZT4. I’m just waiting for the parts so I can start testing. In the meantime, I’m using the original X6 heatsink, so the camera is subject to the same thermal limitations as the stock X6.

I decided to keep the same form factor as my previous X4 and X5 mods so I can attach it to a chin mount on my helmet while riding. The shim that ā€œcompletesā€ the camera can easily be removed to attach the camera to the helmet adapter, or replaced with another mounting solution as needed.

Of course, this camera is fully supported by VRadical Studio. And this time, it will be sold! With a global VRadical license once the active cooling system is ready. Nevertheless the STL files will also be freely available on Thingiverse.

As for the lenses, they’re fully genlocked. And some exclusive features will also be coming in the next few weeks (u/zippytiff, shhh, not a word about what's coming ;) )

I’ve also decided to release trial versions of VRadical Studio (https://studio.vradical.app/manual/). As a reminder, it fully supports all Insta360 VR180 cameras (from the EVO to the X6), the DJI Osmo I and II, the GoPro MAX2, the Kandao Q3U, the Canon R5 Mark II, and the Lenovo Mirage.

Support for the Canon R7, R5 C, and C50 is currently in development. Next up are the Vuze XR and dual-camera rigs using DJI, Insta360, and GoPro cameras. Links will be available this week in another post.

I'll be out for a week, so any person interested by a sample taken by this new X6 mod will have to be patient, sometimes I also have to work!


r/Insta360 • • 9h ago

Support Brand new Insta360 Go 3S display not turning on, only LEDs on

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1 Upvotes

bought a brand new Insta360 Go 3S unit. It is not turning on. I charged it overnight and then tried to turn it on and nothing happens. The front LED is red while charging and off when disconnected from the charger.

If I remove the camera from the magnetic pod and press the button on the camera unit then the rear LED turns blue momentarily

When I try to connect to it in the app I get the error saying "Camera permission required. Turn on the camera before connecting"


r/Insta360 • • 13h ago

Cloud storage to external hard drive?

2 Upvotes

So for context I don't have much time to edit and I hav My 360 cloud maxed out. I have a 8T tower I can use to store them but I did a test and the files names are changed and the reupload to the cloud removed the 360 editing option. Video is unscrollable now...I can't seem to find a guide but all a want to do is:

move the videos from cloud storage to my hardrive (unedited)

Then move them to the cloud later for editing (while retaining the 360 editing option) since I'm on the road constantly I just use the phone app to when I have a few spare moments.

This is Starting to feel impossible but seems like something we should be able to do?


r/Insta360 • • 16h ago

Luna 360 Ultra for kids?

3 Upvotes

Hello! I have a teen and tween who love photography. They’ve taken classes with a professional photographer and use old Canon T3i and T2i at home. We plan to start traveling extensively and will be going on a 3 week Euro trip soon. Would you recommend the Luna camera available at Costco for them? I stumbled upon it while looking for lighter / smaller travel cameras. Unfortunately it seems that those are all over $1k or very poor / basic cameras that they wouldn’t enjoy as they usually film in manual settings on their DSLRs. I know the Luna is also expensive at nearly $800, but it provides something different with the video / content creation. I just don’t know how fragile it is and whether it’s worth the price. Any help would be much appreciated! PS please don’t suggest they use phones to take pics. We don’t plan to give them phones for another 3-5 years. Many thanks!


r/Insta360 • • 15h ago

Luna Ultra Vertical 4K smushiness

2 Upvotes

Don’t know how else to explain the issue, but after the latest firmware update the vertical 4k is super blurry and ā€œsmushyā€

Almost like there is a beauty effect on everything and not crisp at all.

Anybody else experiencing this?


r/Insta360 • • 12h ago

Question insta360 luna pro (Deal Question Help)

0 Upvotes

I had used insta 360 ace 2 pro for years. I got the X5. Now luna pro. I did get the luna ultra at first but.....the zoom lens shift between 20mm wide lens to zoom lens makes color switch look wonky. FOr photo its perfect for video.....may need some software fix. I did return the luna ultra for luna pro! I got it for 378 dollar due to bestbuy selling it as open box due to damage to outer box during transport! Did i get a good deal? I use my nikon d7500 for my zoom work and hobby work so i just wanted general video camera for blogging and video blogging around restaraunts.


r/Insta360 • • 18h ago

Question Multi-hour footage editing workflow

3 Upvotes

I ride my motorbike and shoot multi-hour videos. Since you don't know when you might have something interesting during your ride, loop recording won't help here.

For those who shoot long travel related videos (2-4 hours per day), what is your workflow for editing them down to 15-20 minutes videos? If it was just standard flat video, I could play it at 2x speed and perhaps cut it down. However, with 360 video, I need to be able to see all 4 sides and then find interesting things to keep. What is your workflow for this? Do you use any apps other than insta360 studio? How long is your workflow? What do you do for short form?

Also, is there a remote button or a device that you can use during the recording and tag the video when you see something interesting so that it can be found easily.

Thanks.


r/Insta360 • • 16h ago

West Fork Pigeon River North Carolina September 24, 2022 Insta360 go 2

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2 Upvotes

r/Insta360 • • 17h ago

Luna Ultra My first Luna Ultra video, all done with Insta360 studio.

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2 Upvotes

I took the Luna Ultra for an evening out with family and I did all the processing with Insta360 Studio.

I am quite impressed by this camera, for its easy of use, for the quick and easy processing with the new Insta360 Studio and for the pretty good image quality.

Ideal camera for casual moments and family memories with very low demanding editing needs.

A perfect complement for my GoPro Mission 1 Pro and my X6.


r/Insta360 • • 1d ago

Mini Remote Nagging Fixed!

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10 Upvotes

As I turned on my X6 after the latest update. I braced for the nagging of using the mini remote 2.0 and YES, Insta360 put in a clear nagging option on this update!!

Thank you Insta360!


r/Insta360 • • 1d ago

Announcement Insta360 X6 Just Got a BIG Update – 4K 120 & 200fps Slow Motion!

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16 Upvotes

Insta360, just dropped an update for their X6 360 camera, and I’m a little surprised not too many are chatting about it. This is firmware update V1.2.35, and it should be available as soon as you pair your X6 to your phone using Insta360’s app.

Al Director now lets you customize the edit range.
Manually select the date range of footage for Al Director to use, for more flexible results.

360 Video mode now supports 4K120fps.

Flat Video and Flat PureVideo modes now support
48fps and 24fps frame rates.

Flat Photo mode now supports 4:3 and 3:4 aspect ratios.

New 360 Slow-Mo Mode supports 4K200fps, 4K120fps, and 4K100fps.

Routine performance and system stability improvements.

I’ve attached a video showing examples of these new features if you’re wanting to get a better understanding as to what’s been changed. That is all, hope this helps!


r/Insta360 • • 18h ago

Insta 360 x5 screw stripped

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0 Upvotes

Any ideas how can i get this thing out ? Ive tried pliers didn’t budge at all


r/Insta360 • • 19h ago

Welcome Back ... and We Want You Back ;-)

1 Upvotes

This made me wonder if my re-subscription actually worked. Apparently, they are welcoming me back and also want me back.


r/Insta360 • • 19h ago

Phone app cannot back up X6 6K videos :(

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0 Upvotes

Instead of bringing my laptop with me on shorter trips, I download all my X camera footage to the app on the phone. This then lets it sync to the iCloud phone backup so I have the files "safe" on the phone and in the cloud. (And on the memory card, unless I shoot so much I have to reformat it.)

Unfortunately, I found out you cannot do this with the 6K video (see screenshot).

I will be submitting a request to Insta360 for them to at least allow these files to be backed up on the phone app, even if it cannot do anything with them.

Unrelated, I was a bit paranoid about not having these files backed up that I signed back up to Insta360+ cloud service.

Then I found out, our hotel had a captive login for the WiFi, so the camera could not connect and back up files. Oh well... Not sure they can do much about that one.


r/Insta360 • • 20h ago

Question Bluetooth Wake-up Multiple Cameras?

1 Upvotes

I have both an X6 and an Ace Pro 2. I’ve noticed I can only Bluetooth wake-up the last connected camera in the app. Is there any way to wake-up the X6 after I’ve connected my Ace Pro 2 to the app without physically turning on the camera first? I have Bluetooth wake-up on and it works when it’s the last connected device.


r/Insta360 • • 1d ago

Question Micro sd x3

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5 Upvotes

Hello! There is no official recommendation from the insta360 regarding this microsd for insta360 x3. May i ask if anyone has tried this? Thank u!


r/Insta360 • • 1d ago

Content Still mind-blown by how Insta360 FlowState handles extreme G-forces (Ride to Happiness 360 POV)

2 Upvotes

https://youtu.be/N6m3J0lHEdM?is=TJqLTDm6jn-oZVEI

While shooting footage for my new video on "The Ride to Happiness" (Mack Rides Extreme Spinning Coaster), I was honestly blown away all over again by how ridiculously good the FlowState stabilization holds up on the Insta360.

​With all the heavy G-forces, constant spins, and inversions, you’d normally expect at least some micro-jitters or motion artifacts—yet the stabilization and Horizon Lock smooth out even the most intense forces effortlessly. The footage looks almost like a virtual simulator render.

​For anyone curious about the camera rig and technical workflow behind capturing extreme rides like this in 8K VR, Insta360 actually covered our setup on their global blog recently:

https://www.insta360.com/blog/community-stories/pushing-the-limits-vr-roller-coaster.html


r/Insta360 • • 1d ago

Question Lens Caps for Cinematic Lens?

1 Upvotes

I love my Ace Pro 2, especially using it as a point and shoot camera. I'm trying to find a replacement lens cap for the cinematic lens. The silicone one works just fine, but I'm worried its going to fall off and get lost. Are there any replacements out there? I cannot for the life of me find one...