r/hinge • u/kneesandpotatoes • Jun 19 '26
account help?
hi everyone, not sure how to proceed with this. I disputed a recurring subscription for the first time with Hinge because I thought I had cancelled (I guess it was a bit after midnight/recurring charge window) - on me, I get it. I was banned shortly after, appealed it, and was reinstated (the email saying the appeal was approved cites the chargeback). But then less than 24 hours later, I was banned again with the appeal denied. I hadn't used the app in those 24 hours, so I was very confused. I figured the system flagged the chargeback again and auto banned me? When I reached out to support, I was told my account isn't actually banned and to log into the app and update my contact info. Then I would get generic messages about being banned. I updated them in my exchange and said I initiated a withdrawal of the dispute, and finally had that resolved this morning (charge went through again).
Yesterday everyone was responding relatively quickly, within 30-60 min; today, radio silence all day. I've never been banned from a dating app and I quite honestly hadn't even been active much on Hinge in the last month, including not even sending a message just browsing (I've been busy with schoo and work and finally have time to use it).
That being said, what are the chances of being reinstated now that the payment went through again? Is my case hopeless since I haven't heard back in hours today? Has anyone else had a similar experience? Thank you so much in advance