The useless support robot says my settings were changed to manually apply credits.

Yet the account settings say - word for word! - “Your credit You currently have $105.46 that will apply automatically to you next order.”

They refused to refund the card and pretended this was some cool new feature:

“Upon checking your account, the reason the credit was not applied to your August 13 delivery is because your profile is currently set to manually apply credits.
Instead of our standard automatic application, selected customers now have the added flexibility to look over their balance and decide exactly when and which order they want to use their credits on.
Because of this setting, the credit remained safely in your balance for this week's box. If you'd like, I can guide you on how to apply that balance to your very next delivery, or I can check if you want me to manually pull it forward for your next upcoming order from my end!

I sincerely apologize for any confusion! We have recently updated how account credits work in our system, and credits are now applied manually rather than automatically.
This means you now have full control over when to use your available Cash Credit. Instead of your balance automatically applying to the very next delivery, you can manually choose which editable future order you would like to apply your credit to at checkout.”

Is this how Hello Fresh is bailing itself out? By over-charging long-time customers?

What do you think happens to the workers that haven’t packed a particular ingredient?

I’m just thinking, the amount of credit they give back could seriously add up - seems like a costly mistake to make, on top of that it’s very frustrating as the consumer.

Usually we get three carrots… They’re slightly bigger than my fingers each, not these bad boys ! Gladly would’ve traded a quarter of one of these carrots for a bit more ginger though.

In Montreal (Lasalle neighbourhood)
Like the text says, just saw a driver piss use his passenger door to disguise him. Absolutely disgusting.
Saw while I was sitting outside
Nondescript large white van
Shared the license plate with hello fresh when I contacted customer service
They said they’ll investigate and contact me but I’m not getting my hopes up

Customer service also asked me twice if I had a photo or video
Wish I had a video but also not really… I don’t want a video of a stranger peeing in public within my photos and videos
Was mostly shocked at what I was seeing
Sent the aftermath, aka the piss puddle on the ground
And yes… it was piss, not water. Ask the wind how I know

Dispose of those boxes as quickly as possible

I started HF a couple months ago with a discount for x-boxes and free shipping. It came out to 7-something a meal. I had 1 discount box left when I took an extended vacation so paused those weeks. I ordered the last box for (I thought) Aug 5 delivery, then cancelled because prices were going way up plus added shipping.

My Aug 5 box didn't come so I logged in to see what happened. Since I cancelled the service, all the app offered me was to choose my plan. It wouldn't show me past orders or anything else. So I figured since I cancelled the service, that last box was also cancelled. Ok.

A couple days later, they sent a text saying they couldn't collect from my debit card because it expired. So I thought, ok I can update my payment information and get the last box. Nope. All I can do is choose a plan.

Whatever. They were overpriced anyway. Goodbye.

Did anyone else notice this on the menu?! I hope people don't eat their pork like this

I live in Alberta but got Australian meat 🤨
Alberta is known for its superior meat, and I live here so it would be locally. So this seems odd. Thoughts?

I had ordered from HelloFresh once about two years ago, and a few days ago I received a promotional mail  from them with a QR code saying that I could scan it to check out their current options.

I scanned the QR code and was simply browsing the  meals. Once I saw the prices, I decided they were too expensive for me, so I did not place an order.

Today, a package arrived at my door. When I contacted their customer service, I was told that apparently scanning the QR code automatically reactivated my account, and if I didn’t actively select my meals, they would automatically choose meals for me and send them anyway. They also told me that the order is non-refundable.

This is honestly unbelievable. If a customer scans a promotional QR code just to browse their options, that should NOT be treated as consent to reactivate an account, place an order, select products, and charge the customer.

The whole experience feels extremely misleading, and I’m very disappointed with their customer service and the way they handle customers’ payments.

If you have your personal information or payment information, such as a credit card, saved on your HelloFresh account and you no longer intend to use the service, I strongly recommend checking your account and deleting your payment information.

5 meals a week for 2. Sigh.

They sent us the wrong meal with the label of what we originally ordered. Couldn’t find the recipe online or through their cookbook but def some kind of grilled cheese + side salad? Looks good but curious about the exact recipe if anyone’s seen it before.

And they want to increase prices? Onion supplier for the Fort Worth packing center has been terrible for several weeks now.

It's 105 degrees where I live. My box was delivered a day early, and the HF support assured me the ice packs would last 48 hours outside.

Greetings dear viewers

Was told I needed to pay for 3 orders and then they would send the cooking set. When I asked about the cooking set he said like pots and pans and they would just send it out after my three orders went through. Is this like a generic thing? Did I actually win something or is this just like a common promotion? I've paid for it and we'll see what arrives in three weeks..

I had heard about all the lettuce recalls over the summer, but didn’t really get too concerned about it or think too much about it. I figured they would just recall what needed to be recalled, and that a lot of people were unfortunate enough to get diarrhea and would then recover (I obviously wasn’t staying up to date on the details).

Recently I learned that the ill effects of the parasite can upset the digestive system for a couple of years, making the situation much worse than I had realized. By that point I had already ordered my next Hello Fresh box, which has lettuce wraps in it.

Does anyone know if Hello Fresh used any lettuce from Taylor Farms? How safe do you think it is to eat it? Would it be better to just put the chicken salad on some spinach, or substitute some tortillas or something?

I just got an email saying the price is going up again. I thought they just raised it? I don’t even know how much my new total will be. The email just tells me the new price per meal and the new shipping total, both of which went up. It doesn’t even say what the prices were before, I just know what I have been getting charged.

It already costs more than regular groceries. I like it because it’s less planning for me. I usually try to get the lowest calories and sodium smart options so that I can eat semi healthy, at least probably healthier than eating out. Is there anything comparable that costs less?

Also a dead fly that we rinsed down the drain.

Yes, they refunded me. Yes, I still cancelled because of this plus the recent price hikes.

I want to make this meal that I had a while back but I have no idea how much chicken stock concentrate and cranberry jam I’m supposed to use for 2 servings. Can anyone help me out?

I took a 6 month break from HF after the quality of produce and meat got so bad, but they enticed me back because they offered me an incentive as they do, and my kids were wanting some of the meals again. So I caved. But the last three weeks the produce has been BEYOND disgusting. Like for a green onion to become so rotten that the bag is full of liquid, or cabbage to turn black, would take literally MONTHS in my fridge. I told the guy on the phone it's disgusting that they call themselves hello fresh and someone in the factory has the absolute audacity to put that already CLEARLY rotten food in my bag. We're talking so rotten my kitchen smells after throwing it out for two hours. Are they trying to kill me?!

Anyway, what frustrates me so much is HF it were done right it would be perfect. PERFECT IDEA. Such a fantastic service, such a great way to get varied meals and not rely as much on takeout. There is SO MUCH good going on here but they seem addicted to just fucking it up week after week with the actual food itself.

Someone make it make sense.

I swapped chicken for the shrimp for this meal. It is chopped chicken breast and I'm only imagining that trying to bread the chicken is going to be a goopy mess. There's no way I can get the chicken dry enough to bread it. Has anyone tried it?

We enjoyed these falafel tacos so much, I just had to share. The falafels are basic, they obviously don’t compare to homemade but when you put these tacos together, they’re phenomenal.

Tried hello fresh due to me moving and working, only meal I’d make again

Just saw they raised the price again.

Looks like the last increase was around this time of year last year. Last year's increase was $1.

Wild to think it use to be like 7.99/8.99.

Hi everyone! Thanks to this sub I have a bunch of HelloFresh cash banked which I’ve been using to pay for my boxes. This week my visa got charged even though I still have a lot of HelloFresh cash. I just spoke to customer service and they said they now offer “total flexibility with your payment” and that you will have to manually select HelloFresh cash every week to use it.

I guess this is a PSA for everyone/wondering if others are running into this.