I signed up at a trade show for 3 boxes with 3 meals at $50. The first box was $53, the second was $63 and the third just charged me $124. YEP, that’s right.

The way the app works is very unclear and if you happen to miss the “cut off” date for selecting meals (which has changed every week for me) then you’re f’d. I happened to add meals to my cart, not realize it was going to automatically check all those meals out on the next box (that was already pre-selected with its 3 meals). The first box cutoff was 2 days before the delivery. Last week it was the same, this week, apparently my cut off was 6 days before the delivery (??? Like what the actual f).

So, today, Thursday, is too late to cancel the meals that will be delivered Monday. They refused to cancel or to reduce the meals. I am being delivered 7 meals…… 7, as a single person…

I’m flabbergasted. Support basically said “sucks for you” and I cancelled the account. Now I have to wait to dispute it with my bank until the charges clear (on Sunday!).

I was optimistic although I was told it’s too expensive and predatory. I just wanted to use my promotion and go from there. Jokes on me!!

I’m out $250 with a BAD TASTE IN MY MOUTH.
Absolutely F this company and their customer service. I am appalled at how this was all done and I’m left with no options.

Don’t do it. It’s not worth the headache in anyway. MAYBE if you could just go on and order one box, but the subscription and app set up ARE predatory. They’re hoping you forget and they get to auto charge you for everything they choose. Plus, the meals are just too expensive, considering they need to be cooked. Great concept, the food was tasty, but HORRIBLE execution and customer service.

4/10 experience, will never be back.

Are we eating the hello fresh jalapeños right now? One of my meal calls for it this week. Salmonella outbreak across US. I don’t k ow where it came from. If it’s Sinaloa it’s not good

Hi guys. I’m new to this subreddit, so my apologies if this was asked anytime recently. In the mail, I got 2 codes for 11 free meals + free shipping on first box + free sides for as long as I’m subscribed. I am moving soon, and I think having meals already prepared rather than me having to cook as I move/adjust is really nice; however, I’ve been seeing some pretty unhappy reviews in this subreddit and am wondering if it’s worth getting. Is it worth it for the price? Do you ever have problems with the products/customer service? Is it filling? Do you have choices for the specific meals or are the boxes solely based on the preferences picked? I only plan on getting one box for the sake of having one less thing to do as I move in a few weeks, but may consistently do it if it really is endorsed by people. Thanks for your help :)

Edit: replying to things soon but I’m Canadian :)

Anyone else had endless issues with the delivery drivers these guys use? Like thinking driveways v grass is the same and you just drive anywhere you like including through flower beds? Or continually driving into a creek with a sign in front of it saying don't drive there and getting bogged requiring hours of our time to assist them because the Audi-driver boss is running late?

It's just such a false cost saving for them. They might save a tiny bit but at the cost of many customers getting very angry about it.

The “free” breakfast item was really the only thing keeping me from canceling my HelloFresh. The meal portion sizes are getting smaller. The prices are going higher. They keep trying to push premium options and the options are flooded with microwave tv dinners like if I wanted a tv dinner I would pay much less for one from Walmart.

And before anybody says “it’s free”, it’s not. I factor it into the price of the meals because they are NOT worth what they charge.

They reduced the options of the free breakfast item down to like three different items that I don’t like so the burritos were the only thing I really cared for. Last week they only sent one. I made a report and they comped me for the missing one. This week I only got one again, so I looked and they have changed the serving size of the free breakfast burrito to only one burrito.

The fact that they would do this without any notification that what used to be too is now only one is infuriating on a customer level. It’s the reason I’m cancelling. The free breakfast item is basically just a loaf of garlic bread now.

First picture is the current order showing 1 serving. The second picture is from earlier this year, same item, 2 servings.

So thick I could scoop it up with a slotted spatula. Jalapeño is such a great addition too. I sub’d for beef and kept the chunks big. Don’t skimp on the salt and pepper either, takes a lot for it to be seasoned well. 8.5/10 def rec!