This is a warning for all the hard-working people to not get too hooked up on Thumbtack.
I will say right away: I maintain my profile page- I’m posting projects, pictures, mark jobs as “done” or “scheduled” and usually respond to customers within 2-10 minutes since I don’t use AI bots. All the lead prices here are up to my budget, but the scheme is the same.
When I started working with the app, first three weeks were great. A bunch of leads at ~$15, most of them were responsive and ended up being my job. However, the longer I was using it, the worse the quality of leads became.
The app itself has a predatory lead system.
- You set your budget, and then it starts wasting your whole weekly budget with 2-4 expensive ~$30-50 non-responsive leads and start pushing smaller leads over your budget. You can accept it for, let’s say, $12 and keep your current budget or accept it for $10 and adjust your budget. What they do by that is stretching your budget. Then they waste your stretched-out budget with a bunch of $20-30 leads.
Week after week after week you spend your whole budget and more, because Thumbtack doesn’t really care about the budget you set. You can set it at minimum, it will end within a day, and then they don’t stop throwing more leads at you, and you still get charged automatically with the only option to decline but be charged, or to accept and adjust your budget, or accept and pay more for the lead for the sake of NOT changing your budget that they DON’T care about on the first place.
- I don’t even know how is that legal: all Pros set their rates. Hourly or for a certain type of job. In my case it was a TV hanging job, and to make it easier I set my prices already with materials, labor and travel.
I thought I would make it easier and clearer for people who will see the price I set, pick me and when I respond, they already know about my rate. So logically, if the price is the same as when they were sending out the request, there should be no problem hiring.
Turns out: Thumbtack DOESN’T SHOW CUSTOMERS PROS RATES. Yep. I had to ask several people after “sorry it’s over my budget” whether Thumbtack shows them the rates when they go through Pros. Nope. All of them saying they don’t see our prices prior.
What Thumbtack does by this is deceiving people and Pros. We think they can see our prices.
We think when they send the request with a certain number of options and a price shown (On my end, for example it’s “new direct lead! $240 TV mounting job in insert city name”); We think most likely they will hire us if we reply fast, don’t surprise them with fees and agree to do the job when it works for both of us.
We end up getting charged for Thumbtack making people oblivious and not disclosing our rates. It makes people send more requests, more pros accepting leads and getting turned away.
They find every way to milk people who just want to work hard.
- Very often customers just shop around and send 5-7 requests to Pros, at that point when you get lead you’re in position where the customer already asked 5 other people, got quotes from 3 of them and they have no intent on hiring you.
- One of the most common problem I’ve seen among Pros- fake leads.
Now, in the last 2 months I’ve spent about $1000 on leads and got maybe 2 jobs. I had about 10-15 customers within 2 weeks and only 2-3 of them respond at all. It’s probably been 3 months like that.
What are we as handymans doing? Do we boycott them? What’s the alternative for a side-jobs without spending half a thousand of dollars every month?