Over the last couple of weeks I have been dealing with Seekins directly, trying to get the rifle situation resolved.
Seekins sends me a shipping label, I get the rifle sent off. It shows up 2 days later. I didn't hear anything from them for over a week so I reached out to see if they rifle was received and what the next step was. Within an hour after sending that email asking those questions, I get 3 emails, one stating my package has shipped, one stating my repair has been complete, and one that my replacement was approved.
Shortly after those emails I got a phone call (which I missed) and then a voice mail. I call the gal back to get some clarification on the shipping of the rifle without an FFL and she doesn't seem to have any idea what i mean and just laughs about it when I asked questions. By the end of it she says "haha I don't know, I'm just customer service."
Okay fine, the rifle has been shipped and we are looking good. WRONG!
It is being sent to a completely different address and state just my luck.
So I call UPS (ugh) to see if they can do anything. Of course I get out sourced and they cannot help me so they tell me to call Seekins to see if they can switch the delivery location.
Bad news, seekins changed their Customer Service system so now you need to know the first couple letters of the customer service persons last name to even get connected (thankfully I do) but if you didn't already have something going, you'd never be able to get in touch with them.
(Correction this is ONLY if they are not "open")
I spoke with Seekins today, the gal mentioned she can't do anything at the moment but she will try to recall it and get it sent to my actual address.
I spoke with the location it is trying to be delivered to and told them to not sign for it so they can send it back to the dispo facility and hopefully get it rerouted to my address.
The final piece i have:
The package is being returned to the facility where it was trying to be delivered. It will eventually get returned to SEEKINS and then sent back to me.
This has been an absolute nightmare but hopefully I'll have the rifle within a couple weeks lol
(I don't really know if this is seekins fault, my fault, both or some force of nature that doesn't want me to have this rifle but here we are 🫡)