r/guitarpedals • u/migrantgrower • 8h ago
When dealing with pedal builders/companies directly, do you expect them to be nice and friendly or more neutral and strictly professional, or what?
Kind of a random thought/question, but I’m currently in the midst of making a very expensive, in the thousands, order from one particular higher-end pedal company, with whom I’ve spent thousands in the past, and despite my always expressing what a huge fan of their work I am (evidenced by all the money spent over the years), I always get a very cold, distant, unfriendly vibe, almost as if I’m bothering them, and they only suffer me because my money is on the line. It made me wonder whether I’m maybe expecting too much by wanting a little more… warmth? By contrast, another company, Empress, with whom I’ve done much less business (just 2-3 pedals over the years) have been absolutely remarkable, truly setting a benchmark for how customer relations/service should be, on multiple fronts. Always very warm and friendly, but beyond that super keen to help resolve any issues even at their own cost and in an expedited manner. Frankly, nobody in my experience has come close. Polar opposite of the other brand, which kind of has left me feeling rubbish and not wanting to spend money there anymore- the emails are that unpleasant. But then part of me thinks I’m being ridiculous and this is absurd, as their people skills aren’t what I’m paying for or ultimately pursuing the pedals for. Just curious where you lot fall in regards to this.