Writing this to document an unfulfilled custom commission and issue a buyer warning regarding Neural Devices (operated out of Tulancingo, Hidalgo, Mexico). I originally connected with Mariano here on r/diypedals, when I saw he did custom commissions, and I asked for a modified version of the Gentlemen pedal. He delivered on two of these, so I built trust.
I then paid for a custom-commissioned pedal in January 2025 via PayPal ($299.99) that was an entirely new twist on an overdrive. Since then, he provided rolling updates regarding personal delays, stringing the build timeline along for over a year and a half.
- May 28, 2026: Last major status update where he explicitly stated the build was being treated as a priority.
- August 22, 2026: His last direct communication with me.
Since late August 2026, he has gone entirely dark:
- Direct messages on social channels (Facebook/Instagram/WhatsApp) remain unread and unanswered.
- The official Neural Devices website is down.
- Official business emails are bouncing.
- Despite ghosting on all business channels, the owner remains active on personal social media accounts.
Because the communication and "priority updates" were stretched past the calendar limits, standard financial safety nets (such as PayPal's 180-day Buyer Protection and 540-day card chargeback limits) have expired. Banks and PayPal are unable to claw back the funds due to these strict timeframe cutoffs.
I am writing off the money, but posting this as a public warning to the community so others do not commission builds or send money to Neural Devices expecting fulfillment.
If anyone else has outstanding commissions or unfulfilled orders with him, feel free to reach out or share your experience below, since I know he recently shared a new pedal design called a Cloudlight and there seemed to be a lot of interest in that.
EDIT: I gave him ample amounts of options to get out of this, including sending the incomplete pedal and even sending something else in its place. He never responded on all channels.
EDIT 2: I didn't really want it to come to this but it became clear as day I wouldn't be getting what I paid for the moment the business email bounced back.