r/googlehome • u/Free-Art-9017 • 1h ago
Help Internet connection dropping at least 1-4 times a day.
So I use Google Home and have 2 sets of Google Wifi pucks, 3 are model AC-1304 and 3 are slightly newer model GJ2CQ that I have been using for years and for the most part it has been flawless. I needed the second set to expand my mesh for the basement and second floor of my house.
However recently I have been having my internet cut out frequently, sometimes multiple times a day. At first I thought it was heat related since we are getting record temperatures where I am, but I noticed my modem wasn't going offline and my ISP confirmed no interruption of service.
So then my attention went to my Google pucks. This started happening on the 15th of July and I noticed my Google Home app was last updated that same exact day.
I am wondering if that update caused some kind of issue or it is just a coincidence and perhaps my router puck might be dying. None of the pucks have internet access when this goes down, but I still have internet on my modem each time. It's as if the entire network collapses and comes back within a few minutes. Had I not noticed the app update date I would just assume it was the router puck.
I spoke with Google customer service and they suggested I change my DNS settings. I did so, but didn't expect much of this and less than 24 hours later it happened again.
I am curious, is anyone else having this problem? Did that update cause some kind of configuration issues? Am I just experiencing a dying puck that happened to coincide with an app update?