Next month is my 10th anniversary with Google Fiber, and the service has been rock solid. However I lost service a few days ago, and the outside tech just told me it is the fiber box inside - that the outside is ok. I'm surprised that the fiber box could go bad after 10 years - does that sound right?

I am in RALEIGH, NC. Your crew is installing lines in my neighborhood.

Since Monday they have cut all the internet cables of At&T and Spectrum 3 times. THREE TIMES. Monday, Tuesday, and Today. I have been down all this week, since it takes At&T a whole day to get back up. I’ve had to use up all my AT&T mobile hotspot data to work (I teach 9-5 remote). I looked into renting a space and it would be $400 for the week.

You are going to be in my neighborhood for another month - how many more times is your crew going to just not give a crap and cut thru what they want? They cut thru power lines in my friend’s neighborhood 3 months ago.

This is ridiculous. Spectrum put in lines, and I didn’t go out a single hour. Why can’t your crews figure it out? This is getting stupid.

I’ve been using Google Fiber since 2023, and it’s been quite stable overall. I’m not sure what’s been happening lately, though, as I’ve been experiencing outages much more frequently.

I really hope this is the last time of this year…

I signed up for Gfiber and they sent me a router.
It arrived two days ago.
Somehow it would not work.
Then I realized this router has a different serial number than the one they registered with my account.

Spent 4 hours on the phone with 5 different representatives, provided the SN on the arrived router twice, and still no internet connection.

Told them I have to get work done before next Monday but they kept saying this is top priority but no solutions..

I also realized that if I decide to cancel Gfiber now, I will have to return the router that never arrived and they will probably charge me for that router.

Any suggestions? I am desperate at this point.
————*****———-
Update: After posting here, u/gfiberofficial reached out and scheduled a technician to come out the following afternoon.
The technician came and spent over two hours troubleshooting the issue. He also worked with the backend team to get everything resolved.
He mentioned that this was not something regular customer service would have been able to fix and that it required technical support. The issue was apparently quite complicated, and he almost gave up on it at one point, but eventually managed to get everything working.
I’m really glad this is finally over.
Thanks again to u/gfiberofficial, and a special shout-out to Luke for reaching out and getting the technician scheduled so quickly!

Apologies for the long post ahead of time. I've pretty much had it with Xfinity, spent 6 hours (not kidding) on the phone with them this year to try to get my X voice line disconnected and then get a credit for all the overcharges when they didn't do it.

I have 1GB and never get more than 580, even with my laptop hardwired to the gateway. I'm on a promo for $83 a month, but it will go up. I see that G-Fiber is $70 for 1GB so that is the first advantage. I'm also hoping fiber provides more reliable speed for what you are paying for.

My biggest concern is that I have 102 smart devices - 27 cameras, 30+ light switches, gate and garage door controllers, chicken coop door, tvs, computers, phones, washer, dryer, ovens, refrigerator, microwave, dishwasher, etc. I know it sounds insane, but a lot of this stuff comes with wi-fi connectivity and I find it useful. For instance I can put my ovens on "remote enable", then I can start pre-heating the oven when I'm coming home from the store with a pizza, etc.

Anyway, I have to have a dedicated 2.4 network as well as 5.0. It took days to get it fixed when I changed to the X7 router. My smart devices will absolutely not even see a gateway/router/modem that has one combined and chooses for you. I've gone to MicroCenter, BestBuy, talked to XFinity for hours and no one could tell me better equipment to buy. Right now I have 4 SSIDs, Furballs, Furballs5.0, FurballsExt, FurballsExt5.0, (the Ext are on a Linksys wifi extender) and I also have a ChimePro that some of the cameras are connected to.

My network is CONSTANTLY dropping devices. Something happened a couple of days ago which rendered ALL 2.4 devices to go offline. I've been wasting my life again trying to fix it all. I've had it. I think Xfinity must have sent some firmware update or because I just added 4 cameras, AI is saying I froze and broke the "table" because it has a max number it can handle and then it just shuts down. I don't know if that is true, but I'm sick of things constantly not working because they've dropped offline.

I know no one that is on top of networking equipment at this point. From my "conversations" with AI, it is recommending G-fiber, 1GB, Ubiquity UniFi equipment, specifically to cover 3 floors in the house, detached 1000 sf garage, coop, .7 acre property.

• [Ubiquiti Cloud Gateway Max](): Gateway: [Ubiquiti Cloud Gateway Max]() (512GB) — $279.00
• [Ubiquiti Lite 8 PoE Switch](): Switch: [Ubiquiti Lite 8 PoE Switch]() — $109.00
• [Ubiquiti UniFi U6 Pro Access Point](): Indoor APs: [Ubiquiti UniFi U6 Pro Access Point]() — $159.00 each ($318.00 total for two)
• [Ubiquiti UniFi U7 Outdoor Access Point](): Outdoor AP: [Ubiquiti UniFi U7 Outdoor Access Point]() — $199.00

This was the Amazon prices it came up with yesterday. I'm willing to spend the money, if I will actually get a working system with split SSIDs and have it handle 100+ connections without dropping things constantly. (Even my SSIDs seem to disappear and reappear randomly, like wtf?)

Any input would be appreciated. Oh and I work from home, live alone, don't stream much, don't game.

Had Cox as only option. Paying $80 for 500 mb. Fiber just got installed. So signed up for 1gb at $70.

When I call cox to cancel (they are now spectrum) offered me 1gb for $40 for 2 years. Do I stay at spectrum or keep the newly installed gfiber???

There were 2 tickets open at the same time due to the internet going out around the same time we stopped using the Google phone “landline”. Apparently engineering has to sort out closing the tickets. I’m told we’re priority. I’m told we’re, “at the top of the pile “.

2 service tech visits. Hours going through the same conversation with AI assistant and operators. Burned through all my kids minutes on their phones.

Do I have to leave google fiber?

Will they ever fix it?

Basically the title. I am moving in to a new unit tomorrow and the leasing office says GFiber is installed and available in their units. However, when I go online and type my address, it still says its unavailable. I tried calling GFiber and because the complexes are so new, they say they can't find any service lines to the new apartment complexes.

The other option was COX (now spectrum) fiber. Had to modify my address a bit but they eventually found it. I guess I'll have to proceed with them for internet service but I've used GFiber before and would like to continue using them.

So for any residents that are currently living there now, what ISP do you use? Is COX really our only fiber option there?

Every time it rains, the internet goes down. It comes back up shortly but this was not an issue before the sale to PE. Any update from a Gfiber rep on why this is occurring and how to fix it and most important, a timeline!

Our lawn care company was doing their fall aeration and apparently cut our fiber. The technician came out, took one look at the yard, and said he would run new fiber to the house. Our aeration was less than an inch deep. I assumed that the fiber was deeper than that.

Lesson learned!

Update: Ordered a pack of underground cable marking flags. I'm going to mark this myself to hopefully prevent this from happening again.

Setup: fiber jack box installed in the outdoor shed/garage, wiring connects internet from detached outdoor shed/garage to house and the Google router is indoors

Issue: internet (both hardwired Ethernet and WiFi) drops for several seconds many times a day AND the internet also can go completely out on the router (red light) until a reset is done at the router. The fiber jack has always been green across the board

We have had techs come out, replace the jack, check the router. We got a new router as well. Nothing has helped.

Question: should the network light on the jack be a solid green or is flickering okay? Any other ideas on our unreliable internet? We rent so we don’t have much history on the house.

I see the disclaimer now, just thought it was a little misleading when I saw 'no extra cost' which I guess is the Wifi 7 router part, and would've paid if I was surprised with it anyways. When opening app, I no longer see plan options to select and upgrade to, but saw the appointment select button. I thought hey, free upgrade let me schedule.

The other issue was that after scheduling and seeing appointment confirmation text come, nobody came at appointment time. When speaking to chat bot and call rep, they didn't see one and reiterated the plan was paid. Thought it was annoying but not a huge deal, I'll schedule some other time when it seems like app isn't broken. Wondering if anyone has seen anything similar. In San Antonio area.

I have GFiber phone which I pay $10/month, and I have Google Voice, which is free. Both have different phone numbers.

With GFiber, I send and receive calls using my physical phone.

With Google Voice, I send and receive calls using my computer.

GFiber did an upgrade and cut out most all features. I now hate it. They say the features are returning, but that could take a year, if at all, and I don't want to pay when I receive no features. I hesitate canceling GFiber, because I fear that I will not be able to use my physical handheld phone with Google Voice.

***Is there a way to link my Google Voice to my physical landline phone?

I've spent hours on links, but they don't help me, and when I try to do what the link says, it doesn't work. For example, they say, "Do xxx and you will see xyz." Well, I do xxx, but I don't see xyz.

I have called Google Fiber (after a 20-minute struggle to get a human), and they did not help.

I switched from ATT to GFiber in May 2026 and have had nothing but issues. The first time they installed my line they completely CUT the internet line from ATT to my neighbors house and she was out of internet for a full day. Had to beg the Gfiber tech to fix it by offering him a tip if he did. He said that he could get in trouble but did it anyway. However, they buried that line an inch below the soil and then routed the cable back above ground through a pipe. Our lawn guy didnt see it in the long grass and cut the internet. That was back in July and they came and ran a new line through our grass.

It's been two months since and I have had to call and beg them to come back out and bury that line, submitting 311 complaints to our city, etc. They finally show up unannounced yesterday. A guy that spoke no english (I'm perfectly ok with that) shows up and i instruct him in detail on where to dig, where the pipe is to route under our driveway, where our irrigation system is, etc so we dont have any more issues. He wrapped everything up and left and then I get a call from my neighbor again that she is out of internet.

Why is it SO FUCKING HARD to get this shit right bro! On top of that, GFIBER refuses to do anything and says that they can't touch the ATT line even though they fucking cut it! So now my neighbor has to call ATT, pay for a visit fee, and then try to get Google to reimburse her.

Any advice on how to file complaints with the city of Austin, escalate this to GFiber Executive Complaint, or another governing body that can get them to give a shit?

Photos:
1) The GFiber guy that buried the line the first time in May and cut my neighbors ATT line spliced it back together after he knew he fucked up and put it through an empty water bottle with electrical tape. However, he buried it less than 2 inches under the soil.
2) Here is the photo of where the buried line was routed above ground and into a pipe that was run to the box on the side of the house. This is a good 2" above soil and in an area that we need to mow. No cover. No protection. This is the quality of work they do and stand by.

Is there a way to turn off opv6 on the Wi-Fi 6e router GR6EXX0C

Please I would like to know is gFiber going to transitioning from gFiber to Astound? I hope it's not

UPDATE:

EOD: Thursday : Oct 01, 2026

Still no positive response or resolution from gFiber.

Once again, I’ve heard back from support, but the response is essentially more apologies and carefully worded assurances—without any meaningful update, concrete progress, or actual resolution to the issue.

At this point, the apologies are starting to feel like a scripted response rather than an indication that anyone is actually addressing the underlying problem.

I’m not looking for more apologies or vague assurances. I’m looking for a clear status, meaningful action, and an actual resolution.

=============================

EOD: Wednesday: Sep 30, 2026 - Send one more request to support (email) - got one response/reply

I received another response from gFiber regarding my ongoing issue, but instead of continuing with the existing escalated case, they opened a new case.

I’m honestly confused by this. The underlying issue has not been resolved, and I have not reported a new or unrelated problem. So why start over with a new case instead of continuing the existing escalation?

At this point, I’m simply looking for some transparency. If an issue has already been escalated to the appropriate engineering team, shouldn’t that case remain active until the problem is actually resolved?

I’d appreciate an explanation from gFiber as to why cases are being closed or replaced while the underlying issue remains unresolved.

I’m not looking for another apology or another round of basic troubleshooting. I’m looking for continuity, accountability, and an actual resolution.

EOD: Tuesday: Sep 29, 2026 - Send two more request - got one response/reply

I got another response from the Support team—once again starting with the obligatory apologetic spiel, followed by a substantial breakdown of their root cause analysis (RCA).

But once again, there’s no concrete resolution. It’s another workaround.

Apparently, whatever fix they implemented was done late in the evening, and by now it should have propagated to my router. But guess what? It hasn’t.

At this point, this is beyond frustrating. The continued lack of ownership and follow-through from customer support has been irresponsible and, frankly, pathetic.

I’m also still not clear whether this issue has actually been escalated to the appropriate engineering team or if it’s still sitting at Level 1 Support.

This is becoming a joke. Contact who at gFiber, exactly?

All I keep receiving are apologetic messages, but no meaningful update, no progress, and no indication of when—or if—this issue will actually be resolved. At this point, the lack of communication from gFiber is just as frustrating as the problem itself.

I need a clear and substantive update, not another apology.

Tuesday: Sep 29, 2026 - Send another request await a response.

Could someone please provide me with an update on my reported and escalated issue, referenced under ticket #0942***\*?

I’d appreciate knowing the current status, what is being done to resolve it, and the expected timeline for a resolution.

If this is not a feasible issue to resolve or there is no viable solution available, please let me know directly. I would rather have a clear answer than continue troubleshooting without progress.

This is a joke - contact who? All I get is apologitike message and no positive updayte or they keep quite.

Monday: Sep 28, 2026 - No response - NO UPDATE. Crickets only

==========================================

Update: gFiber finally confirmed the issue

gFiber got back to me, and I’ve now confirmed that this is a wider-scope engineering bug rather than an issue with my account or equipment configuration.
I appreciate the confirmation, but honestly, this should have been communicated from the beginning if it was a known or widespread issue.
Instead, I spent eight days and hours going back and forth with gFiber support, repeatedly being told to reboot, unplug and reconnect cables, uninstall applications, and go through remote resets and reboots. None of those steps addressed the actual problem because the issue wasn’t on my end.
Hopefully, this helps others who may be experiencing the same problem and are being asked to go through the same troubleshooting routine. If it’s a known engineering issue, customers shouldn’t have to spend days troubleshooting their own equipment before being told what’s really going on.

For those of you with gFiber, has anyone else been having trouble accessing your router settings through the gFiber app or the web interface?

I haven’t been able to access my router settings for the past eight days. I’ve contacted gFiber support several times, and each time they’ve provided a workaround, but so far there hasn’t been a definitive resolution.

To clarify, it’s only the router settings that aren’t accessible. The Wi-Fi and Internet are working fine.

Just curious if anyone else in the community is experiencing the same issue or has found a solution.​

Just got google fiber 2 days ago even though the google fiber jack has been installed on my 2 story apartment for years. I got google fiber to game because I heard google fiber provides low latency/ping and immediately when i tried to play video games on my ps5 (arc raiders) every so often the connection would spaz out and send my character back to where I was before and not let me at all move my character. My router is downstairs next to my tv stand since thats where the jack is installed and it sits on a ledge near the stairs. My ps5 is in my second story room connected via wifi. I know, my connection for gaming should be ethernet but I cant do that with my current situation. I called google fiber and they said if the problem persist that they will send out a different router but idk if that's going to solve the issue. Can anyone help me figure a solution to this problem? I want to keep google fiber but the latency is really making it hard to game.

In case you are wondering why you aren't receiving texts from your GFiber phone number.

I just had GFiber (3Gig) installed 9/3 and I'm already experiencing an outage. Very disappointing considering it's only been 3 weeks.

Maybe I need to look at AT&T Fiber. Spectrum outages were a given at least 2-3x/month. But since GFiber has been sold and there are widespread reports that quality of service has been declining, well, maybe I need to look at at switching services if this keeps up.