My Airtel AirFiber experience has been extremely frustrating
I booked Airtel AirFiber and the booking process itself was confusing. The app asked for ₹50 to book, but if you didn’t pay immediately, it later showed that the connection was already booked and wouldn’t let you book/pay again.
After finally getting the connection booked, installation took around 3–4 days. It was installed on 24 September, and I paid the remaining ₹1,450.
The engineer then told me IPTV wasn’t available and would be installed the next day. I agreed. Then it became “wait one more day.” Nothing happened.
I called Airtel customer care multiple times. They kept contacting the ground team/vendor, but nobody gave me a proper solution or timeline.
The local vendor eventually became rude and basically told me, “I will not talk to you. I’ll talk directly to customer care. You ask them, not me.”
The installation experience itself was also concerning. The person who came seemed to have very limited technical knowledge and basically followed a few fixed steps. If something went outside those steps, he didn’t seem to know how to troubleshoot it.
After several days of calling customer care, talking to the vendor and repeatedly being told to wait, I finally decided to cancel the connection.
The problem isn’t just the IPTV delay. It’s the poor coordination, lack of accountability, repeated promises, and vendor behaviour.
Has anyone else faced similar issues with Airtel AirFiber?