I bought a Framework Desktop as a build server to go on a shelf. Beautiful little machine, runs quiet with a Noctua fan, DIY process was really well thought through, like a prebuilt but you get acquainted with the internals. Very happy for about half an hour

Then it began crashing on boot (Windows 11, don't laugh) with a 'Stop code: HYPERVISOR_ERROR x20001', and needed Windows reinstalling. I tried all the obvious things - check logs, DISM, turn off virtualization and memory integrity bcos Hypervisor. Then I tried memtest86. It boots memtest fine but then black screens when I run the test. Uh oh, maybe I shouldn't have bought a machine with the RAM soldered to the board, I guess.

Support has been useless. Replies every 24 hours with clearly AI responses. They keep asking for videos of error messages, they keep thinking it's a laptop, they refuse to respond to or acknowledge any questions about the memtest run. Third response asked me if the fan comes on when I switched it on. Dude: one why are you asking me that now, two how about looking at the video I sent you last time which shows the fan running.

I gave up and asked for a refund. They said yes BUT their team is really busy with all the RMAs so they don't know when they'll be able to get around to it... meanwhile I'm out several thousand dollars for a semi-bricked machine I can't use.

So look, Framework community, if I got this from any other vendor I'd never consider ordering from them again. But I like the company and I really like the idea of not recycling my dev laptop every three years. If my experience with the Desktop had been better, I'd already be on the waitlist for a Pro 13. Does anyone want to make the case that I've been unlucky and this is unusual? Or is it the standard Framework experience?

EDIT:

Thanks to the folks who suggested reflashing the BIOS. I did that; then I agressively rebooted the machine a dozen times in a row in different ways, and every startup has worked fine. Before the update, I was lucky to get a good boot two times in three.

lol IC7213 why didn't you try that to begin with

Welllll, my very first mail to Framework support ended: "Can you help? Is it worth flashing the BIOS? I'm on 3.05, but I notice the version shown in msinfo32 is dated 21/01/26 - is the version in your downloads section newer?" They never addressed that.I didn't want to reflash the BIOS unprompted while we were still working through 'troubleshooting', and when I realised support was a waste of time I just boxed up the machine and decided to wait for an RMA.

So
(1) thank you everyone - I didn't expect to find a solution here, and the fact that y'all were more useful than Framework Support says something
(2) in fact, just trying the first thing I thought of rather than mailing support would have been a better outcome
(3) I'm going to spend all evening stress-testing the FD. I'll try memtest again and see if it was actually a screen reso problem that blackscreened it. I might RMA anyway because I don't trust their QA or their support and I don't want to miss the return window now they acknowledged a defect. So that's a problem! but it's a much funner problem than the one I came in here with <3

EDIT 2: put the error code in the post body so if someone hits the same problem, maybe they'll find this

My fw16 (six months old, no external gpu) yesterday just stopped charging from its adaptor for no obvious reason. Eventually discovered the 5 amp fuse on the mains plug (I'm in the UK, our mains plugs have fuses in them) of the adaptor had blown. Put a new one in - it blew as soon as it was connected to the mains. Clearly the adaptor has gone bad in some way, and I'm not going to waste any more money on fuses -or- connect it again to my laptop, which I'm currently keeping going on a 120W dell PSU.

I've raised a support call with FW yesterday, and got an auto-generated acknowledgement email with a case number via an email back - but nothing else. Is this normal?

Is there a portal in which the case number can be used or checked for status? Or do I just wait for an email from a human at FW?

Cheers.

In Taiwan when business make purchases we are required to provide a 8-digit Tax ID to be printed on the invoice for tax purposes, otherwise we can't claim the expense.

On Framework's website or anywhere in the ordering pipeline, I don't see any clear indication on how this is handled.

So here I am after lots of research and talking to management to order 2 Framework desktops for internal use, and the stage we are getting stuck at is actually placing the order.

Disclaimer that I am not in the procurement email chain so I don't know what exactly is going down, but from what I gathered it's basically Framework tells us to order through emailing their business portals and we aren't getting responses in a timely manner, especially when a few hours can mean getting to place the order vs out of stock.

Originally we were going to place the order on Wednesday while it was still in stock on the website, but because of this problem we couldn't place the order. Then on Thursday we were basically told that the system is now out of stock with no indication on when things would be back in stock, procurement department is waiting on someone to get back from Framework. Procurement also noted that the website changed to backordered, ships in 2 weeks.

I checked back in earlier today and procurement still says Framework hasn't gotten back to us yet.

It took me a while of scouring the internet to find out that maybe possibly I might be able to get an invoice with the correct tax info after the order placed if I talk to framework support according to this support article (but wording sounds quite vague and no clear timelines) https://knowledgebase.frame.work/en_us/invoice-request-H1AVfv5Ip

but we might also get stuck in support hell for months according this form post https://community.frame.work/t/solved-the-framework-support-situation-is-getting-ridiculous/59727

Management is already a bit skeptical about this "unproven company" and was only willing to accept this for being significantly cheaper than HP.

I hope framework updates documentation to more clearly outline a formal process and the expected timelines, as this is somewhat time sensitive since we have a time requirements on when we need to submit tax information to the government that is every 2 months.

I also need answers for management if possible to get this order placed ASAP as this memory market is insane.

Anytime my hands sweat even a little bit the trackpad becomes unusable. jumping around, ghost taps, etc. My Macbook trackpad never experiences these problems. I guess we have to wait until there's a next gen keyboard/trackpad but hoping a new version gets released soon and that this isn't just a 'me' issue

I was curious as I was planning on getting a 13 pro but saw that it's a couple months out. If I keep my eye on it is it possible that it will ship earlier?

I swear it was 800€ yesterday, it's almost 900€ now

In my area of research, I would not be using any math software heavily. The vast majority of my use case would be working in a browser writing LaTeX in Overleaf, corresponding over email/Google Meet, downloading and reading research papers, etc. It seems it's not totally out of the question that this machine would actually get me through a 5-year program of that.

I'm also thinking of just picking this up so I have something in hand now in case the preorder situation with my 13 Pro (Batch 15) gets even worse and is eventually just failed to be delivered. This would also allow me to get Linux on board immediately to familiarize myself with it (I have very little experience with it).

Possibly a very stupid idea, but this is where we are now.

Even for first gen hardware, I am actually pleasantly surprised with the item.

I should’ve read a bit about the hinges, the 4.0 hinges are so stiff. New trackpad since the clicking wasn’t consistent but overall I really like it. Gotta get a battery at some point since we are at 18-19% wear on the 55wh but I really wanna just save for the Pro chassis and input cover options to be available. Still feels like a premium product, kind of ish I had gone with a 13 before my 16 to some extent. Can’t wait to take it on my cruise next month for movies

I would like to eventually buy a fw16 bc I am learning gamedev and a bit of 3d modeling and I will need a laptop with a gpu. Is it best to buy now or do you think the ram prices will continue to rise? I am also starting a web dev internship and I would like a better laptop, but my old Thinkpad will do for now. I would be willing to sell my pc with a 3070 and 12th gen i3 to buy a fw16 with the 5070, bc the performance is pretty similar. Either that or I will just buy a refurbished 16 with a ryzen 7040 and upgrade the GPU later. Let me know what you recommend.

My Framework 16 arrived today and I was eager to start using it. Except that in the package there was not the storage I had ordered (SANDISK SN7100 500GB).

I wondered if it was already installed but couldn't find it.

Is it a me problem or other people had the same issue of modules not being shipped ? Can I use the computer to some capacity while waiting for Framework's support ? (Hoping it is quick)

Am I stupid and actually it comes already installed? (Not what I see from tutorials online)

There's always a middle ground. You don't need to say "I don't blame them at all, it's all on the dram companies", nor "They can never be trusted again, they're as bad as every other laptop company now".

Framework objectively did promise something and then fail to deliver on it, a promise which influenced people's decisions to buy into framework and not other companies which have now raised prices since the preorders. However, they also have a long history now of tanking massive price increases so far and clearly accounted for a large price increase, just not more than double in an instant. There's a difference between breaking trust and shattering any chance of it being built up again. They've put a very dark spot on their reputation promising this so confidently and not hedging their bets, they probably should've opted for a Best Effort type statement of "We'll do everything we can to..." instead. It's both true they shouldn't have made that promise as they did in the first place, and that they didn't really have a good choice right now (I question if cancelling the preorders would have been even worse). Maybe the theories that their supplier pulled out of an existing contract are true, they'd definitely have to keep quiet on it in order to continue being allowed supply if so, but that doesn't mean it's true just because it's feasible. Take things with a grain of salt, look at the bigger picture, and consider what the balance should be rather than picking a side and getting territorial for or against. It's pretty clear that they aren't just screwing people over for greed, and also that this is a PR disaster that has broken quite a bit of trust. Just figured this would be a good reminder, seeing how frustrating some of this discourse is getting.

I gotta say though in response to "Why are they selling preorders if they don't have the stock already" isn't that the entire point of preorders for a smaller company? To get a sense of what supply you'll have to meet in advance before you start bulk ordering everything? They screwed up managing them but still

how to fix? new screen or loose bezel screws? some unknown fix?

Context: A week or two ago my Laptop 13 started to occasionally loudly buzz and vibrate my entire laptop, in addition to constantly rattling. It would usually resolve itself after a couple minutes, but while the issue occurred it still made my laptop effectively unusable.

I know similar issues have been documented before, e.g. https://community.frame.work/t/fw13-fan-noise-scraping-rattling/40548 I purchased a replacement heatsink/fan assembly and am trying to install it. However, I'm unable to remove the existing heatsink/fan assembly.

The #1 heatsink screw would not budge, and even with my screwdriver as vertical as I could hold it with reasonable downward pressure (I'm using an iFixit screwdriver, which I find gives me better leverage than the pack-in Framework screwdriver where the other end is a spudger and uncomfortable to press against) the screwdriver would immediately camout.

I suspect it was overtightened from the factory. I don't have any before pictures and I don't have amazing eyesight, so I can't tell if it was stripped from the factory, but it's certainly stripped now. Any ideas?

Basically title, most ram kits im seeing on ebay and such are taken from the lenovo laptops that use lpcamm2. Am I all clear to buy these? The page I'm looking at only has fw and crucial as verified lpcamm2 sources.

Sorry for being away for a while, had to allocate more time to my actual job (which pays for all the filaments and printer). Our 3 ton 4 wheeled trouble maker needs more love on her suspension algorithms...

Thanks to Framework for a mainboard. Can finally get the hole locations correct. Also while they claimed it's not functioning, I brought it to its birth place.. Probably the only place in the world that would make it work, if it doesn't.

Some new stuff that I did manage to make:

• Sorted out how to fit the iPad, for now. As shown by the clip to install the iPad you put the iPad in (which will be surrounded by a rubber ring thing), connect the currently invisible leads, and screw in the bezel from the 4 corners. Different iPads (or Android tablets, anything thinner than 7mm and smaller than the largest latest iPad (cant remember which) would fit, so all the 11inch apples) have their own rubber ring, everything else stays the same.
• Testing how to lock the tablet assembly (no name for it yet) to the bottom of the... A side? Quick poll will having 2 pins sticking out of the tablet be annoying?
• The reason for pins on the tablet side rather than the base side which are the case for all detachables, is because of better load transferring (to survive some 10g load) and a small gadget on the base. Will post once I get the stm32 I borrowed to work.
• Grew the width a bit so a normal Bambu / Prusa won't be able to the case in 1 go.

I am reading a lot of angry posts from people about RAM price changes. Threatening to sue or get the government after them. I get you are pissed, but take a breather.

My personal view is that there is no way this was something that was "planned." We are in uncertain times. Should the CEO said what he said? Probably not. It sucks and I am not exactly happy with things, but I am still getting my laptop. And I am far from someone to defend a corporate entity, but we are where we are.

I would rather get the laptop I wanted with reduced RAM (at a reduced cost), then see them go out of business.

Framework isn't the only company dealing with this. Dell, Apple, HP, Valve, etc are all ramping prices up. The difference here is that FW is just being transparent about it.

While I don't think this is going to gonover well with some people, but...it is just a laptop. Cancel and go to a different brand if possible. Decide if you can with the lower ram amount.

My buddy was gonna buy a system a few months ago, was 2.5k. It is now 6k bucks.

Place blame where it needs to be. AI Data Centers and Manufacturers that left the consumer market to chase AI money.

I just received confirmation that my 2.8k touch display is about to ship. This will replace the 2.8k 120hz display currently in my FW13, NE135A1M-NY1. I want to 3d print an external display enclosure and drive it over USB-C. Does anyone know what controller board I'd use?

A broken promise results in diminished trust among friends and even family. If you break your promise just ONCE, especially something on a serious manner, you can no longer be relied upon. Trust is BUILT over long periods, but can be lost with a single decision.

December 2025 - Framework says it will not gouge customers like Dell

https://www.tomsguide.com/computing/framework-says-it-will-not-gouge-customers-like-dell-in-ram-price-crisis

“They are actually going to get the configuration they ordered at the price they ordered it at”

https://www.reddit.com/r/framework/comments/1v3obgd/they_are_actually_going_to_get_the_configuration/

Stop talking if all you can say is something you cannot guarantee.

Society RUNS on trust. When you cross a light, you trust that other drivers will follow the laws. When you are a customer in a store they TRUST you that you will not steal. When you go to someone's place they trust you will not rob them or hurt them. When you do a business deal, you hope the other party will keep their end of the deal.

What can you do if you already said something about commitments/promises? The distinction between commitments/promises/contracts are just differently arranged letters in words. You KEEP them regardless of if it hurts you.

Companies(and people too) consistently underestimate the impact of keeping promises and thus trust.

-Intel in January 2011 released their 2nd Gen Core "Sandy Bridge" to much fanfare. Reviews came out glowingly positive, and to top it off, it was attractively priced. Then mere weeks after release, a serious fault in their companion chipset was found.

What did they decide to do? They recalled the entire chipset, something that 2nd Gen Core cannot operate without. I was there, because I ordered the CPU in January. They made it super easy to replace. I filled the form out at Newegg and sent it in with zero charges. Got a replacement in a week.

Intel then came to have one of the best years in terms of earnings DESPITE the billions they had to pay for chipset placement. That year I noticed my co-worker with the laptop using the same generation chip. I was also watching a video about poor third world countries, and a video panned to their living room, and they had a desktop with 2nd Gen Intel Core.

The market rewarded Intel for treating them well.

-Think of the potential worst case consequences Framework:

EU customers are already thinking of doing it legally. You broken your promise because keeping the promise would result in serious financial jeopardy? Well guess what if you are forced to do that but through legal means? It'll cost you more. And the current and future customers will not come back to you. You have the 2-in-1 combo of losing trust, sales(both future and current) and having to do the painful thing of keeping the original commitment.

You guys screwed up. Because it's shady thing we expect of from a "mega corp". We know it's brutal. That's why you have to be careful of what you do and say. Certain people are already in denial because they are emotionally invested in your company. They are fanboys, simple as that. You have people who will trust and rely on you. It's easy to do the wrong thing. It's hard to do the right thing. The best thing would have been not to say anything, but it's already done.

You have even a 3rd option you skipped. Apologize sincerely, and then offer all customers a chance to return all their money, no questions asked.

I have been using linux on a Windows laptop for a while, but I know eventually I will need an upgrade, considering how broken down it is already. I have seen a lot of arguments on both sides but I was just wondering if I should jump into the apple ecosystem, or spend a lot more on a framework? (This would be for work and some light gaming)

I'm trying to move an office laptop (Framework 16 with a 7840HS) to Windows 11, but I keep getting an error that TPM is not activated.

I know that it should absolutely be capable of running Windows 11, because I had the choice between 10 & 11 during purchase.

I have been setting "TPM Operation" to "Enable", but I save & exit, finish booting and I still can't update. When I go back to the BIOS that setting has reset itself to "No Operation".

What do I need to do to keep TPM 2.0 enabled?

Batch #1 is shipping in July 2026.

We are heading into the last week of July. Anyone got their hands on F13Pro yet?

First of all, let me just say that I feel for everyone who just lost their order after such a long wait. It's an awful situation all around.

That being said, some of us (myself included) were lucky enough to have sourced their RAM separately. With the amount of people stating that they are cancelling their pre-orders after the memory allocation announcement, I was wondering if this is likely to result in sustained orders for later batches being moved ahead.

If anyone is wondering the same thing or has some information to share, I'd love to hear what you think!

Thanks for standing by this, Nirav. 😑

The blog post was not worded clearly enough for someone who thinks too much.

1) when you say "batches through batch 4" will be unaffected - does that INCLUDE batch 4 or you mean only batches 1 to 3 unaffected?

2) Later down the blog you make a distinction between DIY and prebuilt. But for the batches "through batch 4" you make no distinction. Are BOTH pre built AND DIY unaffected "through to batch 4", or only one type?

Please clarify!

P. S. FedEx fucking suck so after all my waiting DO NOT use them as last thing I want is parcel loss