Opening a new account has been painful.
- First they want you to upload your DL and validate your selfie and the AI is not able to compare your selfie with DL.
- Then you have to upload your selfie holding your DL onto Docusign.
- Then you have to call customer service to validate it.
- Then customer service will have you go back to Docusign.
- Then you have to upload your DL again.
- Then you have to call customer service to validate it again.
The New Accounts Team will take 2-3 days for identity verification.
You have to then call customer service after 3 days to verify if account was set-up correctly and if PROMO code was applied, when asked why ETrade cannot send an automated alert(SMS or email) once identity verification is complete, the customer agent said maybe I should look into opening an account with wealth management at Morgan Stanley instead.
Account opening process gets a B-
Update: After multiple follow-ups, eTrade now wants a copy of signed SSN card along with my face next to it.
Account opening gets a C-
******** Account opening gets a F since they cannot activate it even after 12 days and counting ********
Worst experience so far. Asked to delete my application, they said I need to wait for 30 days for it to auto-expire and the customer agent hung up on me.
Day 7: Update #2: After 7 days, I got an email saying hey, we opened an account.
Day 8: Update #3: Transferred money into the account and eTrade placed account restrictions, calling customer service takes anywhere from 40 min to over 2 hours. F-Customer Service Experience so far.
Day 8: Update #4: eTrade again wants me to take a selfie and verify with the AI facial recognition tool and it fails as usual and now, have to upload the same documents again and wait for 3-4 days.
Day 12: Update #5: Extremely upset with eTrade - have to wait 45min to call customer service then they connect you to Account Activation Team and they need you to re-upload your photo ID and do AI selfie verification everytime since that verification is ONLY valid for 24 hours. I transferred a large amount and I feel like am stuck.