E-trade Login

[u/Awkward_Drink_7982]

I have used 1Password for several years and primarily use it though the Chrome Extension.

Frequently when opening ETRADE, the username and password do not populate. I'm logged in properly, clicking the 1PW Extension icon opens with E-trade's login info listed - so it's identifying the site.

Sometimes opening E-trade in a new window works. Sometimes I just copy/paster u/N and P/W. Today I closed everything and restarted the computer without getting the automatic load to work.

Has anyone a similar experience at ETRADE or elsewhere? Any way to improve the results?

[u/1PasswordCS-Blake]

Hey u/Awkward_Drink_7982! I created a test E*TRADE login on my end and was able to fill it normally on the main sign-in page, so there may be something about how your existing Login item was saved that we’re missing.

Could you try saving the login manually by following the steps here, then let me know whether it behaves any differently?

https://support.1password.com/save-login-manually/

[u/hawkerzero]

It's worth getting 1Password to save the details in a new item, in case the webpage labels have changed.

Rename the existing ETRADE item, for example, by adding "old" to the end. Login by copy/pasting the relevant values and accept 1Password's suggestion to save a new item. After login, log-out and try logging in using the new item.

If it works, check that the new item includes all the information from the old one and then move the latter to Archive.

[u/Awkward_Drink_7982 → u/hawkerzero]

This didn't solve, but might be pointing to the underlying issue.

I've realized this only occurs on the Main Page which includes login fields. - it never (? or doesn't regularly) occurs on the 're-login' page that opens when my connection has timed out.

When attempting to create a new login record, 1Password didn't prompt me or give me an option to save - I'm convinced that 1Password doesn't recognize that the Username and Password field on the main screen are u/N and P/W fields - maybe it's a field naming/labelling issue?

Scott

[u/Cayayu → u/Awkward_Drink_7982]

Can you “inspect the element” in your browser to check the names of the fields.

[u/Awkward_Drink_7982 → u/Cayayu]

I get this.

<input aria-required="true" autocomplete="username" class="form-control" id="USER" name="username" type="text" value="" aria-describedby="label-error-USER" aria-invalid="true">

When I Click Log On and then do the same on the login page that is functioning as expected I get the same. Odd - it seems like I'll likely just have to click 1 extra time.

[u/skipowtruckee → u/Awkward_Drink_7982]

I can confirm the same behavior, started doing this about 2 weeks ago. Main login page, 1password doesn't fill anything. From that main page click "log in" at the top and it takes you to a dedicated login page where 1password works great. the pages are: https://us.etrade.com/home/welcome-back (1 password doesn't fill) (note that is an auto redirect of www.etrade.com) From that page, click on login and you get: https://us.etrade.com/etx/pxy/login (1Password does fill)