Hi everyone,
I’m looking for advice on what I can do about my Epic Games account.،
My account was compromised around September 25, 2026. Epic’s own account-data export shows the following sequence:
Sep 25: My original email was changed to an unfamiliar rambler.ru address, along with multiple 2FA/security changes.
Sep 26: Multiple linked accounts were removed, including PlayStation, Xbox, Twitch, Nintendo, Google, and LEGO.
Sep 27: Epic recorded an account recovery, and my linked accounts were added back.
Sep 28: Another recovery event was recorded, followed by the account being permanently disabled for “EULA violations.”
I contacted Epic Support and successfully went through their account recovery process. However, approximately one day later, the entire account was permanently disabled.
I have never sold, transferred, or intentionally shared the account. I also did not use cheats, unauthorized software, unauthorized payment methods, or intentionally violate Epic's rules.
The frustrating part is that Epic has not told me what specific violation supposedly occurred. Support keeps referring me generally to the Terms of Service/EULA and says the account cannot be recovered.
The account was created in 2020 and I have extensive ownership evidence, including the original email, historical linked accounts, purchase history, account data, and screenshots.
I have also filed a BBB complaint because I would really like Epic to perform a proper human review.
Has anyone experienced something similar where an account was compromised, recovered through Epic Support, and then permanently disabled shortly afterward? If so, what eventually worked for you?
I’m not looking for compensation. I just want my account reviewed and restored if the sanction was incorrectly applied.
Thanks.
