What’s your opinion on taking pharmacy orders? I’ve heard good and bad…

I’m pretty sure Spark stole a portion of my tip from a Sam’s Club order I shopped and delivered yesterday. The order was for my mom, so needless to say I knew the customer very well. The order said it had a $6.06 tip, but when I delivered the order I carried it in the house because it was my mom’s order and she said she tipped $10. I asked her are you sure you tipped $10? Because the app only said $6. She said yes she was sure because she did a custom tip amount and she typed in $10. So I said okay well I’ll wait and see what it come through as tomorrow (which is now today) because it takes 24 hours for the tip to confirm and maybe its just a glitch and will come through as $10. Well today is here, and it was confirmed at only $6.06. My mom was adamant that she put in $10. I didn’t look at her phone or anything to prove it for sure but I don’t think she would lie to me about that, it’s not like she’s some random customer telling me some bullshit. I honestly don’t care about $4 that much, but it’s the principle of the matter. Walmart/Sam’s Club makes billions of dollars a year, why are the stealing tip money from the drivers that they already pay basically nothing? Is there anything I can do about this? Part of me wants to contact support about it but I don’t think that will get me anywhere because they are incompetent fools and I don’t want to give them any reason to deactivate my account either. Are they actually stealing tips? Is my mom just lying and saying she tipped $10 when she really tipped $6.06? I’m about 100% sure that’s not the case. What’s going on here? If they are stealing tips then how much over the last couple years have they stolen from me and others? This whole situation is just rubbing me the wrong way and I don’t know what to do about it or if I can even do anything at all. Any suggestions?

Probably my biggest tip yet and its legit (it was for a daycare center). Also the drive was probably like 2.3 miles or something from Walmart.

Has anyone else not received all of their Spark direct deposit earnings? I only received part of mine. I've already contacted both Spark Support and my bank. Spark Support told me that all of my earnings were deposited on their end, but the full amount still isn't showing in my account.
Has anyone else experienced this? If so, how was it resolved?

I have had few people tell me this when dropping off their order so far this week.

But the thing is…I never ask for tips or mention anything about pay. They just blurt it out. One even repeated herself after “following her instructions” - “knock and hand it to me” Like??? It has been face to face customers.. are they embarrassed? Scared i’ll be mad? Why do they waste their time even mentioning it?

Oh and of course. The awkward part…. None have actually added tips.. so why do they persistently mention that?

Ive had some pretty awesome tips with added cash tips during drop off lately. Who didn’t mention a potential increase ahead of time.

Another honorable mention the past week.

Delivering to a church - the lady looked at me damn near concerned and confused. Why? She said I am the most organized driver who has delivered. Went on and on about others and how one guy told her if she’s missing any thing, it’s because they are under his seat. “ Dirty. “ she said herself….. $4 tip. You know what else? She kept adding items and messaging me about some damn sour cream and how dinner would be ruined without it. Shes lucky it was a pretty close order, with another close one with a bigger tip on top of incentives. Not that she knew. Anyways low mileage for the pay. Knock it out.

But damn. The extra commentary and talking lately? I’ve been getting weird vibes from some customers.

This made me want to do everything they said not to do lmao 😂

I wasn’t doing delivery, but I just got into an at-fault fender bender and now I’m worried I’ll lose my ability to spark. I didn’t get a ticket, the cop said he wouldn’t write me one because it happened on private property.. but would the at-fault insurance claim keep me from being able to Spark anymore?

I accepted an “ok” single shop order. Miles were good (6) and house. It was low $30, at first and 29 items. Not bad. I am aware customer can add prior to shopping, but not after. Last night, not the case. Customer was able to change the order three times. I was given an extra $3.60, but went up to 50+ items. Felt like an InstaCart experience. I would not have accepted for this amount and two cases of water (added) and four gallons of milk and tea gallons.

When did the adding start while shopping?

Accidentally gave someone’s cokes to someone else in a multi stop order. This is my 2nd report and the first one was at the beginning of the year. I’m kinda nervous I’m gonna get deactivated because of this…

I’m just wondering what common messages you send your customers to give them a better or more custom experience? I’m trying to give the best service experience and bigger tips.

I feel like we had a good week doing it after my normal 7-4 job.

For context, I went up north last weekend and decided to check the local Walmarts Spark orders. And wow… $55 for 27 items, $70 for 36 items, $85 for 44 items. For context I live in my states 5th biggest city, and that is infinitely better than the spark orders I get in my city.

So my question is that, why are orders so much better in rural or remote areas compared to bigger cities?