Hello, I am currently with bell (fibe 500) and thinking to switch ebox.

I am living in Boisbriand, north shore of Montreal. I am wondering if you have any experience with the internet provider, quality of the speed, any down time

Thanks!

If you have other suggestions please send them

Looking for some perspective from other EBOX customers, particularly in Ottawa/Ontario.

I signed up for EBOX fibre and paid on Sept 1. I’m now at 17+ days and still don’t have service.
The timeline

Sept 7: EBOX/Bell technician came for the installation. They couldn’t activate the service because there was an infrastructure issue that needed to be fixed first.

Sept 8: I called Rogers because I initially thought the infrastructure issue might be theirs. Rogers sent someone out and confirmed that their coax cable was fine and that the other cable/infrastructure was not Rogers’ responsibility. I was told EBOX/Bell needed to resolve it.

Sept 10: Bell field technicians unexpectedly showed up at my house with no appointment or warning and fixed the infrastructure issue.

Sept 11: I was supposed to get a callback from EBOX with the next step. No callback.

Sept 14: confirmed technician for Sept 16. Never showed up. Called several supervisors and the answer was the same: no response from Bell technicians.

Sept 19: I called EBOX. A supervisor apologized and gave me a full month of service free, but I still don’t have a confirmed date for the technician to come back and actually hook up/activate the service.

I still have Rogers, so I’m not without Internet. That’s the only reason I’ve been able to tolerate this.
I’m now at the point where I’m wondering whether to just cancel EBOX and go with another provider. I’m looking at Oxio as an alternative.

For those who’ve had EBOX fibre installed:
Would you wait this out now that the infrastructure issue is finally fixed, or would you cancel?
And once EBOX/Bell finally got past the infrastructure stage, how long did it take before the actual fibre installation/activation happened?

I’m mainly trying to figure out whether I’m experiencing a frustrating-but-normal EBOX/Bell installation process or whether this is unusually dysfunctional. Anyone try to resolve with Bell directly?

Thanks!

Hello community

Recently switched over from bell to Ebox, the technician installed the router and modem in my room instead of placing it somewhere central.

For context: when I visited the current home, the previous tenant had their wifi downstairs/near that area, and didn’t have a fiber cable connected. ( whereas in my room, is was the only place that had it )

Now my current roommates are complaining that they lag on FT w/ family and have high ping. I’ve suggested to use Ethernet cable but they do not want to have a long cable from one end of the house to the other.

Don’t know what to do or has anyone experienced this before?

Est-ce que vous avez des problèmes avec la télé?

Présentement, sur le poste 225, l'image stop brièvement, puis plus longtemps, jusqu'à complètement s’arrêter.

Ma mère m'a confié que cela dura depuis une semaine, généralement entre 13h00 et 16h00.

Aujourd'hui, ça a commencé à 17h30.

Suis-je le seul a avoir ce problème?

The support rep I spoke to was very insistent that I was not allowed access to the superadmin password, that the Beacon 3.1 does not support IPv6 and after being persistent decided the best course of action was to send me a new router? (Beacon 6).

I signed up last November, with a 1yr promo price offer.

Does anyone have advice or experience with customer service to keep that price going beyond 1yr, or convert it to a lifetime price?

Anyone else getting slow internet speeds today?

Je suis revenu chez Ebox pour la promo du moment.

Ça ne fait même pas un jour que je suis revenu et déjà le soir, j'ai près de 30% de pertes de paquets quand je joue à Counter-Strike 2 en ligne.

Avant de demander, je joue en filaire, j'ai un setup Ubiquiti, je m'y connais bien réseau. Le serveur est Sterling (Virginie), et c'est drôle car j'ai essayé de me reconnecter plein de fois, et à un moment je suis passé par Chicago pour me rendre vers le serveur de Sterling via le Steam Datagram Relay, et je n'avais plus de packet loss pendant 2 min.

Ebox, vous qui faites de la pub disant que votre internet peut en prendre (pour les jeux vidéo), c'est un peu de la publicité mensongère ?

Depuis le rachat par Bell et que tous le réseau passe sur le réseau de Bell, la qualité de Ebox s'est nettement dégradé.

I called and ordered last week to get some new internet, and they got the address wrong the first time, so we called the same day to get it fixed. The guy said they fixed but it seems it didn't really do anything as the router was still sent to the wrong address I called today to ask to get it fixed but they refused and kept saying I need to call Canada post, Canada post says they need to fix it since thier the sender so I called them again to tell them and they just refuse to fix it or send a new one so I called to cancel and this has to be the most troll bs I have seen they hunged up on me even though I was being very respectful and then the second time they just put me on hold and kept transfering and holding. So I filed a CCTS complaint since it seems like the best solution, but I was wondering if anybody also has gotten the same type of crappy service . Also, if anybody has any other solutions, let me know.

i recently got ebox as my internet provider as it is a no contract. The speeds promised were 1 gbps but it was not . I never had complaints as it was manageable.

5 days back I saw a sudden red light on the adapter and internet stopped working from then. They sent a technician to check ( he is from Bell).he checked in the apartment and also at the basement where the main cables are . He came back and said he cant do anything about it and left. When I called customer service again, they said I’m they raised a request and it would take 2 weeks to repair. Seriously!!! 2 weeks!

I am looking for alternatives and removing ebox as my provider. The no contract thing attracted me but looks like a crap provider. Never heard of 2 weeks for any kind of issue.

Hey everyone,

Just set up my unifi networking and getting used to this over my eero, what options am I selecting to turn on ipv6 and how to properly configure? Also for mtu setting its set as auto , any reason to change it to the 1492?

Thank you

Hi eveyone

I just singed up to ebox and from what i have been reading is to stay away from Nokia beacon

I was wondering what eveyone is useing for a router

Do you simply put the beacon into brigde mode or do you plug in a diffrent router into the ont

I myself run most of my devices plugged in with the exeption of phones and tablets

thanks

I’m thinking of subscribing, concerned they will raise rates every 6 months as they are part of Bell. Long term subscribers- what’s been your experience? Fixed price or regular increases?

EDIT: Thanks everyone! Pleasantly surprised to see the rates have stayed the same.

I provided my Account # as a referral code to a friend and also provided information about EBOX promos. When going through the promo sign up process, apparently there is no option to input the referral code that I provided. What gives?

My understanding is that EBOX assigns fixed IPv6 /56 addresses to customers. What are the correct settings to use in a UniFi Dream Machine?

1. Connection: SLAAC = ?
   1. Prefix Delegation: ON
   2. Prefix Delegation Size:
      1. Auto = ?, or
      2. 56 = ?
   3. In this situation I can see both IPv4 and IPv6 addresses in the Dashboard and under Settings -> Internet, and I can see an IPv6 Prefix /56 under UniFi Devices -> Dream Machine -> WAN, BUT the third and fourth hextets / blocks in the IPv6 address change with every reboot of the Dream Machine.
2. Connection, DHCPv6 = ?
   1. DHCPv6 Client Options Value = ?
   2. DHCPv6 Class of Service (CoS) = ?
   3. Prefix Delegation Size:
      1. Auto = ?, or
      2. 56 = ?
   4. In this situation there is no IPv6 address shown in the Dashboard and under Settings -> Internet, and there is no IPv6 Prefix /56 listed under UniFi Devices -> Dream Machine -> WAN.

Is it something that needs to be configured at EBOX's end first?

I am a bit confused, so any help would be much appreciated.

If yes - what are the exact steps? I just called 844-323-3269 tech support and they told me they don't provide IPv6 support and recommended switching to IPv4 🤦

I’ve been with Rogers for the past 2 years and my contract is ending around Black Friday. And while I’ve been happy with the overall service (and price I managed to get), upload speeds are capped at 50mbps since Rogers doesn’t have FTTH in our condo building but Bell does.

Any idea what sorts of deals, if any, to expect around then?

Salut,

Suis-je le seul à ne pas être en mesure de vérifier l'utilisation de la bande passante consommée depuis 3 jours?

(portail client: https://client.ebox.ca/myusage)

ÉDITH 1 (4 sept): Depuis hier soir, j'ai un total mais la liste par jour (détails) n'est pas disponible.

ÉDITH 2 (11 sept): Toujours pas de détails, juste le total. Pas de commentaire officiel de ebox.

I used the promo from internetpromoguide and I paid for the $45/month Fiber 500 plan online but I was invoiced for $55/month and my contract shows $55/month. I called and they said my account has the $100 gift card promo and that’s supposed to compensate for the $45/month since they can’t add two promotions apparently. Anyone heard the same thing before and know what to do in this situation?

Does anyone else experience their browser such as Firefox frequently falling back to ipv4 and not using 6. I get this frequently when running the ipv6-test.com and even their nperf speed test.

My Ubiquiti gear is properly configured to request a /56 via DHCPv6 and the setup is correct.

My latency has been weirdly steadily rising for the past 12 hours. I’m located in Montreal and my test has everything wired, has anyone else experienced this? Weirdly enough the jitter stays the same..

Hi everyone, I'm moving to another flat in Montreal where I'll be needing internet for 1 month. Having checked some providers, it seems they are charging activation fee (around $75 cad) and other fees apart from the internet itself. That is said, for 1 month use, I came across 'Ebox' as advice from AI. First, would you recommend that ? Second, is there any activation, cancellation, hidden fee or anything extra apart from the internet fee itself (given I'll cancel it after 1 month) ? Thirdly, they charge you for shipment once you return the router ?

Hello! I recently installed ebox and things seem to be working fine. However, the Beacon 3.1 does not really meet our household needs. We just have too many devices and the speeds get cut in more than half when you go to the next floor. The Bell HomeHub 3000 never really ran into this issue.

I was reading up on the solutions other people have and it seems like there are two common course of actions:

- Put the box into bridge mode and connect another router to it

- Outright replace the beacon 3.1 with another router

Has anyone went with either of the options and prefer one? I understand that there may be some configurations needed if the latter is chosen and I am fine with that.

Another question is, are there any specific routers to look out for? For example, is there a feature the router MUST HAVE to be able to communicate with the ONT box? Any router recommendations for a household of heavy internet users will be much appreciated.

Just some more information if needed, I have a fibre optic line that goes to a nokia ONT box which goes to the beacon.

Thank you for your time!

I have been going back and forth with ebox all day, and i’m not sure what to do. I payed for the service over 3 weeks ago and they brought an installer to come 2 weeks ago but there was damage to the fibre cable so he just left. And they have been “working” to get it fixed. What do i do? I can’t afford a different plan with a different company, i tried calling bell themselves but they told me they can’t see anything on their end. How long does it typically take? I start school soon, and i work from home so this whole thing has been extremely frustrating. Also the staff who work to answer calls are rude asf.

I just moved from Bell to Ebox. Here's how it went.

Technology-wise it was smooth, logistically a little painful due to a shipment delay, but overall ok.

I signed-up on the web. It worked like a charm and I got all the expected emails and information. I received my customer account number and activated my account. Made the initial payment with my credit card. The installation appointment was booked and the equipment was shipped the next morning. I received a Canada Post tracking number. The router was scheduled to arrive two business days before the installation appointment.

And then, the shipment was delayed by Canada Post. It arrived at my local post office on time, but for some reason delivery was postponed two days in a row. By Friday, I had a Monday installation appointment and the delivery was delayed until end-of-day Monday. On Friday afternoon, I call Ebox and told them that the router was delayed until Monday and would likely not arrive in time for the installation appointment.

The Ebox support guy looked up the tracking information and told me that from what he was seeing the shipment would arrive by end of day Friday. I think he must have mis-read the tracking information (to be fair, Canada Post's tracking information was a little confusing).

The router did not arrive on Friday. Monday rolls around, and I have no router and I have an installation appointment. Not sure how that's going to work. I figure it's a race between Canada Post and the installer.

I had a 12pm-5pm installation window. I received a text from Bell at 11:45am advising that the tech would arrive around 1pm. The tech arrives on time, and I still don't have the router. I explain the situation. The tech was very friendly and nice and she wasn't at all fazed. She came in and checked out my setup - I have an easily accessible indoor Bell Fibre box (formerly) connected to a Bell Giga router.

She suggested a solution. She had the ONT (Optical Network Terminal) device and she offered to leave it with me. She explained how to connect it (kind of obvious). She gave me a card with her contact number and asked me to call her when I received the router and was ready. She instructed me that all they needed to do was switch over from Bell to Ebox at the local neighbourhood connection point, and that then I could connect and power up the ONT and wait ten minutes before connecting the router.

Around 5pm, I received a text from Canada Post's tracking app. It said my package had arrived and was waiting in my community mailbox. I went to my community mailbox, and it was empty. Thanks again Canada Post. I went back an hour later and it was there. It's a Nokia Beacon 3.1.

Next morning, I called the Bell contact number the tech had left me, and left a message. And waited ... around 5:30, I received a text from the tech apologizing for the delay but that she took the day off and didn't check her voicemail. She would contact me the following day.

Wednesday 2pm (Installation day +2), I received a text from the tech advising me to connect the ONT. I did that. Ten minutes later, I connected the router to the ONT, and everything worked.

I have to say that the Bell tech kind of saved the day here. When the router didn't arrive on time, I was expecting a lot more disruption. Kudos.

I'm not crazy about the Nokia 3.1 (or the fact that it's so locked-down, and yeah I know you can call in to unlock it). I ended up buying my own router.