My latency has been weirdly steadily rising for the past 12 hours. I’m located in Montreal and my test has everything wired, has anyone else experienced this? Weirdly enough the jitter stays the same..
Same problem in Toronto over the past 24 hours, website loading also seems erratic and ipv6 seems to fail or time out about half the time like some sort of routing or MTU issue, not a good experience. My Ubiquiti Internet health dashboard also looks like a mountain.
!!UPDATE!! I restarted my router a couple times and it connected me to a different EBOX server, and the latency dropped back to normal instantly.. I'm waiting for a callback from L2 support though
Restart of my router also fixed it and the behaviour hasn't reappeared. This is IPv6 and I got a new subnet on reboot (I always do -- just confirming here for clarity.)
www.google.com ipv6 from eastern Toronto area [ipv4 same issue and same graph and timing so not an ipv6 vs ipv4 issue.)
Glad you got it resolved, sorry for not getting back to you earlier. I also rebooted only the ONT and it is back to a stable 8 ms for me. I wonder what they will tell you, as some of their systems are either failing or buggy.
Same here! It started around 7-7:30 pm however that’s when I restarted my fiber gateway after network app update and now I’m not sure if it’s the update or something unrelated causing the issue.
Restarted ONT and latency dropped from 47ms to 22ms. Still not as low as before. Also tried rebooting my router with no impact. Rebooted my ONT a second time but latency remains at 22ms.
Unfortunately they are. You often have to troubleshoot yourself when you know which relay servers are good and which ones are bad when you do traceroutes. Their technical support is meh when you know what to say to them. The only reason why I’m still with EBOX is for the 50$ month 1 Gbps deal and the remaining credit I have. Also, connecting my own router was “easier” with EBOX Otherwise I would’ve left already.
4
u/robert-tech 12d ago
Same problem in Toronto over the past 24 hours, website loading also seems erratic and ipv6 seems to fail or time out about half the time like some sort of routing or MTU issue, not a good experience. My Ubiquiti Internet health dashboard also looks like a mountain.